... base ownership, content lifecycle management, taxonomy and governance. * Understand knowledge architecture: metadata, taxonomy, content modularization and structuring for AI consumption. * Hands-on ...
... base ownership, content lifecycle management, taxonomy and governance. * Understand knowledge architecture: metadata, taxonomy, content modularization and structuring for AI consumption. * Hands-on ...
Application Support Manager
Dallas, TX · On-site
... knowledge base management SEO & CWV Analyze reports, plan improvements with tech/SEO teams Compliance & Best Practice Ensure security/compliance, promote best practices This role is a blend of ...
Quick apply
Application Support Manager
Dallas, TX · On-site
... knowledge base management SEO & CWV Analyze reports, plan improvements with tech/SEO teams Compliance & Best Practice Ensure security/compliance, promote best practices This role is a blend of ...
... knowledge base management SEO & CWV Analyze reports, plan improvements with tech/SEO teams Compliance & Best Practice Ensure security/compliance, promote best practices This role is a blend of ...
Quick apply
... knowledge base management SEO & CWV Analyze reports, plan improvements with tech/SEO teams Compliance & Best Practice Ensure security/compliance, promote best practices This role is a blend of ...
PTC Servigistics Functional Analyst in Dallas, TX or Settle, WA (Onsite & Fulltime Only, No C2C)
Dallas, TX · On-site
Strong hands-on knowledge of Service Parts Planning and Inventory Management concepts. * Functional ... Maintain functional documentation, standard operating procedures (SOPs), and knowledge base ...
Quick apply
PTC Servigistics Functional Analyst in Dallas, TX or Settle, WA (Onsite & Fulltime Only, No C2C)
Dallas, TX · On-site
Strong hands-on knowledge of Service Parts Planning and Inventory Management concepts. * Functional ... Maintain functional documentation, standard operating procedures (SOPs), and knowledge base ...
... knowledge base management SEO & CWV Analyze reports, plan improvements with tech/SEO teams Compliance & Best Practice Ensure security/compliance, promote best practices This role is a blend of ...
Quick apply
... knowledge base management SEO & CWV Analyze reports, plan improvements with tech/SEO teams Compliance & Best Practice Ensure security/compliance, promote best practices This role is a blend of ...
Project Managers
Azle, TX · On-site
$42K - $65K/yr
We are seeking an experienced landscape project manager to add to our team. This individual must possess a knowledge base in all phases of construction and installation; including, but not limited to ...
Quick apply
Project Managers
Azle, TX · On-site
$42K - $65K/yr
We are seeking an experienced landscape project manager to add to our team. This individual must possess a knowledge base in all phases of construction and installation; including, but not limited to ...
Project Managers
Azle, TX · On-site
$42K - $65K/yr
We are seeking an experienced landscape project manager to add to our team. This individual must possess a knowledge base in all phases of construction and installation; including, but not limited to ...
Quick apply
Project Managers
Azle, TX · On-site
$42K - $65K/yr
We are seeking an experienced landscape project manager to add to our team. This individual must possess a knowledge base in all phases of construction and installation; including, but not limited to ...
Data Ops Manager
Dallas, TX · On-site
Data Ops Manager Dallas, TX The position of IT Support Manager necessitates an energetic, reliable ... Implement and maintain a knowledge base for support staff and customers. * Analyze support trends ...
Data Ops Manager
Dallas, TX · On-site
Data Ops Manager Dallas, TX The position of IT Support Manager necessitates an energetic, reliable ... Implement and maintain a knowledge base for support staff and customers. * Analyze support trends ...
Data Ops Manager
Dallas, TX · On-site
Implement and maintain a knowledge base for support staff and customers. * Analyze support trends ... Evaluate and manage relationships with third-party vendors and service providers. * Stay abreast of ...
Data Ops Manager
Dallas, TX · On-site
Implement and maintain a knowledge base for support staff and customers. * Analyze support trends ... Evaluate and manage relationships with third-party vendors and service providers. * Stay abreast of ...
Be Seen First
Multi-Talented MSP Help Desk Technician
Carrollton, TX · On-site
$20 - $30/hr
Experience with a ticketing system (e.g., ConnectWise Manage, Autotask, Zendesk, or similar) * Demonstrated ability to document processes and contribute to a knowledge base
Quick apply
Be Seen First
Multi-Talented MSP Help Desk Technician
Carrollton, TX · On-site
$20 - $30/hr
Experience with a ticketing system (e.g., ConnectWise Manage, Autotask, Zendesk, or similar) * Demonstrated ability to document processes and contribute to a knowledge base
Agent Tuner
Fort Worth, TX · On-site
... knowledge base, and shipping iterations in partnership with Sierra and McKesson Technology. They translate the AI Agent Product Manager's prioritized backlog into actual agent behavior and translate ...
New
Agent Tuner
Fort Worth, TX · On-site
... knowledge base, and shipping iterations in partnership with Sierra and McKesson Technology. They translate the AI Agent Product Manager's prioritized backlog into actual agent behavior and translate ...
New
... knowledge base, and shipping iterations in partnership with Sierra and McKesson Technology. They translate the AI Agent Product Manager's prioritized backlog into actual agent behavior and translate ...
New
... knowledge base, and shipping iterations in partnership with Sierra and McKesson Technology. They translate the AI Agent Product Manager's prioritized backlog into actual agent behavior and translate ...
New
Manager, Aircraft Base Maintenance
$79K - $95K/yr
Knowledge of audit requirements * Knowledge of labor reporting and crew utilization * Strong ... Ability to concurrently manage multiple areas of responsibility. * Excellent analytical ...
Manager, Aircraft Base Maintenance
$79K - $95K/yr
Knowledge of audit requirements * Knowledge of labor reporting and crew utilization * Strong ... Ability to concurrently manage multiple areas of responsibility. * Excellent analytical ...
The Application Specialist also creates documentation, maintains knowledge base resources, and ... manage multiple open issues simultaneously • Document technical knowledge in notes, manuals, and ...
The Application Specialist also creates documentation, maintains knowledge base resources, and ... manage multiple open issues simultaneously • Document technical knowledge in notes, manuals, and ...
The Application Specialist also creates documentation, maintains knowledge base resources, and ... manage multiple open issues simultaneously • Document technical knowledge in notes, manuals, and ...
The Application Specialist also creates documentation, maintains knowledge base resources, and ... manage multiple open issues simultaneously • Document technical knowledge in notes, manuals, and ...
Database Administrator
Dallas, TX · On-site
Applies expert knowledge of the data management process to the support of Exchange data base management within the IT infrastructure portfolio. The tasks associated with this support may include, but ...
Database Administrator
Dallas, TX · On-site
Applies expert knowledge of the data management process to the support of Exchange data base management within the IT infrastructure portfolio. The tasks associated with this support may include, but ...
... our Knowledge Base, to assist in problem resolution * Provide support when request volumes are high * Alert management to emerging trends in incidents and follow outage procedures * Assist in ...
... our Knowledge Base, to assist in problem resolution * Provide support when request volumes are high * Alert management to emerging trends in incidents and follow outage procedures * Assist in ...
Database Administrator
Dallas, TX · On-site
Applies expert knowledge of the data management process to the support of Exchange data base management within the IT infrastructure portfolio. The tasks associated with this support may include, but ...
Database Administrator
Dallas, TX · On-site
Applies expert knowledge of the data management process to the support of Exchange data base management within the IT infrastructure portfolio. The tasks associated with this support may include, but ...
Database Administrator
Dallas, TX · On-site
Applies expert knowledge of the data management process to the support of Exchange data base management within the IT infrastructure portfolio. The tasks associated with this support may include, but ...
Database Administrator
Dallas, TX · On-site
Applies expert knowledge of the data management process to the support of Exchange data base management within the IT infrastructure portfolio. The tasks associated with this support may include, but ...
Applies expert knowledge of the data management process to the support of Exchange data base management within the IT infrastructure portfolio. The tasks associated with this support may include, but ...
Applies expert knowledge of the data management process to the support of Exchange data base management within the IT infrastructure portfolio. The tasks associated with this support may include, but ...
Knowledge Base Manager information
See Keller, TX salary details
$22.3K - $29.8K
9% of jobs
$29.8K - $37.4K
15% of jobs
$38K is the 25th percentile. Wages below this are outliers.
$37.4K - $44.9K
17% of jobs
The median wage is $47.5K / yr.
$44.9K - $52.5K
27% of jobs
$57.1K is the 75th percentile. Wages above this are outliers.
$52.5K - $60K
12% of jobs
$60K - $67.6K
8% of jobs
$67.6K - $75.1K
4% of jobs
$75.1K - $82.7K
3% of jobs
$82.7K - $90.2K
2% of jobs
$90.2K - $97.8K
2% of jobs
$97.8K - $105.4K
1% of jobs
$22.3K
$54.1K
$105.4K
How much do knowledge base manager jobs pay per year?
As of Aug 20, 2026, the average yearly pay for knowledge base manager in Keller, TX is $54,061.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $62,200.00 per year, depending on experience, location, and employer.
What is a knowledge base manager?
Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.
What are the key skills and qualifications needed to thrive as a knowledge base manager?
To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.
What are some common challenges faced by a knowledge base manager, and how can they be addressed?
One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.
What is the difference between Knowledge Base Manager vs Content Manager?
| Aspect | Knowledge Base Manager | Content Manager |
|---|---|---|
| Primary Focus | Managing and organizing knowledge base articles and information systems | Creating, editing, and overseeing digital content across platforms |
| Skills & Certifications | Knowledge management, technical writing, CMS proficiency | Content creation, SEO, editing skills |
| Work Environment | IT teams, customer support, technical departments | Marketing, media, digital teams |
| Industry Usage | IT, customer service, technical support | Media, marketing, publishing |
While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.
What does a knowledge base manager do?
A knowledge base manager oversees the development, organization, and maintenance of a company's knowledge management system, ensuring information is accurate, accessible, and up-to-date. They often collaborate with content creators, use tools like content management systems, and may analyze user feedback to improve the knowledge base's effectiveness.
What job categories do people searching Knowledge Base Manager jobs in Keller, TX look for?
The top searched job categories for Knowledge Base Manager jobs in Keller, TX are:
What cities near Keller, TX are hiring for Knowledge Base Manager jobs?
Cities near Keller, TX with the most Knowledge Base Manager job openings:
CBRE rating
8.1
Based on 349 frontline employees who took The Breakroom Quiz
106th of 494 rated business services
Job description
About The Role:
Knowledge is at the heart of how CBRE's People Services operates. The Knowledge & Enablement Specialist plays a critical role in ensuring employees globally can find accurate, trusted information. Partnering with subject matter experts and key stakeholders, this role is responsible for building and maintaining a high-quality knowledge base that is well-structured, consistently curated and ready for both human and AI consumption. Beyond content, this role helps foster a culture where knowledge sharing is a natural part of how People Services operates. The role reports to the Senior Director, Global Knowledge Management & AI Enablement.
What You'll Do:
What You'll Need:
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
Knowledge is at the heart of how CBRE's People Services operates. The Knowledge & Enablement Specialist plays a critical role in ensuring employees globally can find accurate, trusted information. Partnering with subject matter experts and key stakeholders, this role is responsible for building and maintaining a high-quality knowledge base that is well-structured, consistently curated and ready for both human and AI consumption. Beyond content, this role helps foster a culture where knowledge sharing is a natural part of how People Services operates. The role reports to the Senior Director, Global Knowledge Management & AI Enablement.
What You'll Do:
- Apply and maintain knowledge structure, metadata, taxonomy and governance standards that enable reliable search, retrieval and AI consumption across the People Services knowledge base.
- Partner with SMEs and key stakeholders to identify, capture and document knowledge, leading monthly SME calls and knowledge capture sessions.
- Update knowledge articles, process guides, FAQs and decision support content in partnership with SMEs, applying content standards consistently.
- Own the content review and sign-off process, coordinating timely SME and stakeholder approvals and maintaining a governance calendar.
- Manage the full content lifecycle including versioning, retirement and archival, responding to policy and process changes promptly.
- Structure and tag content to support AI-powered search, Now Assist and Virtual Agent in ServiceNow, monitoring performance and flagging retrieval issues.
- Track knowledge base health across usage, search success and self-service adoption, maintaining a health dashboard and using data to prioritize improvements.
What You'll Need:
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- 3-5 or more years of dedicated KM experience including knowledge base ownership, content lifecycle management, taxonomy and governance.
- Understand knowledge architecture: metadata, taxonomy, content modularization and structuring for AI consumption.
- Hands-on experience with the KM lifecycle: intake, authoring, review, publishing, versioning and retirement.
- Exceptional writing and editing skills with the ability to produce clear, consistent content at scale.
- Familiarity with AI search, retrieval and the content quality factors that affect AI output.
- Experience with ServiceNow knowledge management is a plus.
- Background in HR, People Operations or Shared Services is strongly preferred.
- Comfortable using KM analytics and health metrics to guide decisions and report on performance.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
About CBRE
Sourced by ZipRecruiter
The real estate industry is undergoing significant and exciting change, increasingly driven by data and technology. At CBRE, the world's premier commercial real estate services company, we empower teams to take ownership over that technology and shape it, offering both nimble, research-driven product design and the resources of a Fortune 500 business. We approach culture with intention, valuing camaraderie, collaboration, inclusivity and a healthy work/life balance. The user experience team is passionate about the quality, usability, and simplicity of the experiences we create. Individuals in these roles gather these key user insights, and then use them to inspire and inform product strategy and design solutions. We partner closely with each other, engineering, and product management to create innovative, usable, great-looking products.
Industry
Real estate
Company size
10,000+ Employees
Headquarters location
Dallas, TX, US
Year founded
1906