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Knowledge Base Jobs in Massachusetts (NOW HIRING)

CodeRabbit

Content & Enablement Specialist

Boston, MA · On-site

$130K/yr

The knowledge base backlog, ranked by ticket volume and category. You close the gaps customers hit most and retire stale articles * The play library: setup guides, configuration walkthroughs, and ...

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Inficare Technologies

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Document solutions and create user guides/knowledge base articles * Responsible for installing desktop applications and software * Use the Incident Management System to document and manage problems ...

LanceSoft Inc

Design Engineer I

Marlborough, MA · On-site

Consider our unique 'keep apace' operational culture, the spirited lot of hand-picked professionals, our 'up-to-the-minute' knowledge base, together they form a dynamic mix of value-generating ...

Syneos Health

HEOR Medical Science Liaison

Boston, MA · On-site

$200 - $220/hr

Maintain scientific and clinical knowledge base through continuous learning and awareness of related scientific literature to enable meaningful scientific exchange. * Collaborate with field based ...

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All JobsKnowledge Base JobsKnowledge Base Jobs in Massachusetts

Knowledge Base information

See Massachusetts salary details

$48.6K

$123.1K

$204.8K

How much do knowledge base jobs pay per year?

As of Aug 26, 2026, the average yearly pay for knowledge base in Massachusetts is $123,072.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,700.00 and $147,400.00 per year, depending on experience, location, and employer.

What does a knowledge base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in a knowledge base position?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

What are the most commonly searched types of Knowledge Base jobs in Massachusetts?

The most popular types of Knowledge Base jobs in Massachusetts are:

What are popular job titles related to Knowledge Base jobs in Massachusetts?

For Knowledge Base jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Knowledge Base jobs in Massachusetts look for?

The top searched job categories for Knowledge Base jobs in Massachusetts are:

Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $123,072 per year, or $59.2 per hour.

Service desk Agent - Plymouth/Rockland Town, MA (Onsite--local candidate only) - Long term contract

Rockland, MA • On-site

Inficare Technologies
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Inficare Technologiesexternal

$18.25 - $23.25/hr

Full-time

Re-posted 26 days ago

Job description

Job Title:- Service Desk Agent
Location:- Plymouth/Rockland Town, MA (Onsite--local candidate only)
Duration:- Long term contract
Job Description:
  • 2-3 years of Phone/Customer support experience Mandatory with excellent communication skills
  • 2-3 years of Windows Technical Service desk experience is necessary
  • knowledge Windows 11 and basics of Windows Server
  • Basic knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.,
  • ITSM ticketing tools such as Ivanti, ServiceNow etc.,
  • User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
  • Remote desktop connectivity applications, Windows end point support
  • MS Office Suite and application support
  • Web Application, VPN knowledge
  • Administer and provide User account provisioning.
  • Support desktops, laptops, thin clients, printers, scanners, and peripherals
  • Install, configure, and update banking-approved software
  • Follow all internal controls and policies
  • Assist in password resets, MFA support, and identity/access management requests.
  • Identify and report suspicious activity or potential security threats
  • Maintain a strong focus on data privacy and cybersecurity best practices
  • Document solutions and create user guides/knowledge base articles
  • Responsible for installing desktop applications and software
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions
  • Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Route problems to internal 2nd level IT support staff.
  • Highly self-motivated with keen attention to detail

We also want you to have knowledge on:
  • Ticket Management
  • Customer Satisfaction
  • First Call Resolution
  • Create SOP and Knowledge Base articles for top call generators.

Required Skills & Qualifications
  • Bachelor's/associate degree in IT, Computer Science, or related field (preferred).
  • 2-3 years of experience in IT service desk or technical support role.
  • Experience supporting a bank or financial services environment (preferred).
  • Basic and Above Average knowledge of:

Windows

Apply