ZipRecruiter

Log In

1

Knowledge Base Manager Jobs in Massachusetts (NOW HIRING)

Hyannis Air Service Inc

MRO Technician

Hyannis, MA · On-site

$33 - $43/hr

Participate in department/base meetings, as required by Manager * Conduct OJT with new-hires, as ... Must have a well rounded knowledge of sheet metal tooling, equipment, materials and processes

Hyannis Air Service Inc

MRO Technician

Hyannis, MA · On-site

$26.50/hr

Participate in department/base meetings, as required by Manager * Conduct OJT with new-hires, as ... Must have a well rounded knowledge of sheet metal tooling, equipment, materials and processes

Beth Israel Lahey Health

Patient Representative

Boston, MA · On-site

$20.50 - $27.59/hr

Maintains current knowledge base of referral and authorization plan rules and process related policies for multiple insurance and managed care payers. Maintains current knowledge base of referral ...

Skin Pharm

Practice Manager

Boston, MA · On-site

Training will be provided to expand your existing skill set and knowledge base. Familiarity with ... years of management experience • Strong understanding of medical terminology and clinical ...

Inficare Technologies

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Document solutions and create user guides/knowledge base articles * Responsible for installing desktop applications and software * Use the Incident Management System to document and manage problems ...

InfiCare

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Document solutions and create user guides/knowledge base articles * Responsible for installing desktop applications and software * Use the Incident Management System to document and manage problems ...

Linus Health

Customer Experience Manager

Boston, MA · On-site

Create customer-facing documentation, FAQs, knowledge base articles, training materials, and best ... Manage device logistics and customer fulfillment requests. * Track customer support metrics and SLA ...

New

LanceSoft Inc

Design Engineer I

Marlborough, MA · On-site

... up-to-the-minute' knowledge base, together they form a dynamic mix of value-generating ... In business since 2000, LanceSoft is a reputed and credible Contingent Workforce Management ...

next page

Showing results 1-20

All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Massachusetts

Knowledge Base Manager information

See Massachusetts salary details

$26.8K

$65K

$126.7K

How much do knowledge base manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for knowledge base manager in Massachusetts is $65,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $74,800.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Massachusetts? For Knowledge Base Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Massachusetts look for? The top searched job categories for Knowledge Base Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Knowledge Base Manager jobs? Cities in Massachusetts with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Massachusetts as of August 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 100% In-person job distribution, with an average salary of $65,009 per year, or $31.3 per hour.

MRO Technician

Hyannis Air Service Inc

Hyannis, MA • On-site

$33 - $43/hr

Other

Re-posted 12 days ago

Job description

SUMMARY:

The Maintenance Technician will work at Cape Air’s Maintenance, Repair and Overhaul Facillity.

PRIMARY RESPONSIBILITIES:

  • Conformity inspections
  • Aircraft modifications
  • Read, understand, and apply blueprints and basic sheet metal repair criteria
  • Work with or without established blueprints to drill, dimple, file, grind, trim, countersink, install aircraft structural assemblies and subassemblies, sand, paint and seal
  • Participate in department/base meetings, as required by Manager
  • Conduct OJT with new-hires, as assigned by Base Manager
  • Maintain work area in a clean and orderly condition
  • Additional duties as assigned

QUALIFICATIONS:

  • Must be able to perform moderately strenuous physical tasks which include bending, stooping, kneeling and working overhead
  • Must be able to lift 70 lbs.
  • Must have a well rounded knowledge of sheet metal tooling, equipment, materials and processes
  • Must be goal oriented, have an exceptional attention to detail, and must work well in team situations
  • Aircraft maintenance work experience, required
  • General Aviation or twin Cessna work history, preferred
  • A&P, preferred
  • Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit