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Knowledge Base Manager Jobs in Massachusetts (NOW HIRING)

Maintain scientific and clinical knowledge base through continuous learning and awareness of ... Experience in Managed Care/PBM, HEOR activities, or strong knowledge of P&T committee processes.

Health Advances is seeking a full-time Information Specialist to join the Knowledge Management team to assist project teams with secondary research and to help build our proprietary knowledge base.

Service Desk Intern

Chelsea, MA · Hybrid

$16.25 - $21.75/hr

Diagnose and resolve problems according to standard operating procedures/knowledge base documents. * Determine level of support required to escalate/resolve issues. * Prioritize and manage workload.

Technical Account Managers are the primary contact for Varonis customers and the first line of ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements

Loan Operations Manager

Clinton, MA · On-site +1

$66K - $90K/yr

Loan Operations Manager Pay Range $66,971 - $90,413 annually Hybrid with 2 days remote. Standard ... sustainable knowledge base for the team. Review and approve complex servicing transactions and ...

Develop knowledge base of competitive alternatives and identify share of wallet opportunities ... Update CRM with relevant account specific details and interactions. * Proactively anticipate ...

Showing results 21-40

Knowledge Base Manager information

See Massachusetts salary details

$26.8K

$65K

$126.7K

How much do knowledge base manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for knowledge base manager in Massachusetts is $65,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $74,800.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Massachusetts? For Knowledge Base Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Massachusetts look for? The top searched job categories for Knowledge Base Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Knowledge Base Manager jobs? Cities in Massachusetts with the most Knowledge Base Manager job openings:
Infographic showing various Knowledge Base Manager job openings in Massachusetts as of August 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 100% In-person job distribution, with an average salary of $65,009 per year, or $31.3 per hour.

HEOR Medical Science Liaison

Syneos Health

Boston, MA • On-site

$200 - $220/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday


Syneos Health rating

8.1

Company rating: 8.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

38th of 86 rated pharmaceutical


Job description

Updated: June 9, 2026
Location: Boston, MA, United States
Job ID:16195

Responsibilities
  • Plan and execute medical strategy and engagement for appropriate assigned customer.
  • Communicate clinical and scientific data to KOLs and healthcare professionals through presentations, educational programs, and scientific discussions.
  • Serve as the primary resource to provide support for addressing unsolicited medical questions and other scientific exchange matters.
  • Identify, gather, and document field generated scientific insights to drive innovative Medical Affairs strategies while complying with industry and corporate policies and procedures.
  • Maintain scientific and clinical knowledge base through continuous learning and awareness of related scientific literature to enable meaningful scientific exchange.
  • Collaborate with field based Medical colleagues, appropriate Commercial colleagues, and the broader organization to provide scientific expertise and share Medical insights in support of internal and external activities.
  • Leverage knowledge of standard of care and company/investigator sponsored clinical trials and competitor landscape to facilitate external‑internal research communication.
  • Respond to unsolicited scientific inquiries of Health Care Providers (HCPs)/investigators/health care systems/academic medical centers and treatment team members integrating scientific data including real‑world evidence into real life practice to meet customer needs.
  • Deliver scientific presentations to formulary committees and other key healthcare decision makers (HCDMs), communicating the health economic model and supporting clinical data, and serve as the primary field‑based resource to address questions related to these insights.
  • Demonstrate strong expertise in health economic model design and effectively communicate complex concepts in a clear, accessible manner to diverse HCDM audiences.
  • Maintain deep knowledge of cost‑effectiveness models and budget impact models to support informed decision‑making and value discussions.
Additional responsibilities include
  • Plan and execute medical strategy and engagement for appropriate assigned customer.
  • Communicate clinical and scientific data to KOLs and healthcare professionals through presentations, educational programs, and scientific discussions.
  • Serve as the primary resource to provide support for addressing unsolicited medical questions and other scientific exchange matters.
  • Identify, gather, and document field generated scientific insights to drive innovative Medical Affairs strategies while complying with industry and corporate policies and procedures.
  • Communicate clinical and scientific data to KOLs and healthcare professionals through presentations, educational programs, and scientific discussions.
  • Maintain scientific and clinical knowledge base through continuous learning and awareness of related scientific literature to enable meaningful scientific exchange.
  • Collaborate with field based Medical colleagues, appropriate Commercial colleagues, and the broader organization to provide scientific expertise and share Medical insights in support of internal and external activities.
  • Leverage knowledge of standard of care and company/investigator sponsored clinical trials and competitor landscape to facilitate external‑internal research communication.
  • Respond to unsolicited scientific inquiries of Health Care Providers (HCPs)/investigators/health care systems/academic medical centers and treatment team members integrating scientific data including real‑world evidence into real life practice to meet customer needs.
  • Deliver scientific presentations to formulary committees and other key healthcare decision makers (HCDMs), communicating the health economic model and supporting clinical data, and serve as the primary field‑based resource to address questions related to these insights.
  • Demonstrate strong expertise in health economic model design and effectively communicate complex concepts in a clear, accessible manner to diverse HCDM audiences.
  • Maintain deep knowledge of cost‑effectiveness models and budget impact models to support informed decision‑making and value discussions.
Requirements
  • MD, PhD, PharmD, PA, NP, or equivalent degree highly preferred.
  • 2+ years of industry experience as a Medical Science Liaison required.
  • Clinical or related practical experiences in GI/Liver preferred.
  • Strong scientific & clinical acumen.
  • Ability to quickly understand & translate complex scientific data & realize the potential impact of that data on clinical practice & potential research needs.
  • Experience in Managed Care/PBM, HEOR activities, or strong knowledge of P&T committee processes.
  • Ability to travel up to 60%, overnights and weekends may be required, and possess a valid driver’s license to drive to assigned healthcare accounts, unless otherwise specified.

The annual base salary for this position ranges from $200,000-$220,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and/or individual performance.

The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work.

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against.

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