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Knowledge Base Manager Jobs in Massachusetts (NOW HIRING)

WSP

Document Controls Manager

Boston, MA

$140K - $155K/yr

Monitor and Manage the Electronic Document Management System(s) * Develop and administer the ... knowledge base. Your daily contributions to your team will be essential in meeting client ...

Harvard University

AV Support Manager

Boston, MA · On-site

$58/hr

The Manager oversees operational workflows, scheduling, triage, and escalation management related ... Develop and maintain operational procedures, training materials, knowledge base documentation, and ...

Ryder

Customer Engagement Manager FMS

Norton, MA

$75K/yr

Develop knowledge base of competitive alternatives and identify share of wallet opportunities ... Update CRM with relevant account specific details and interactions. * Proactively anticipate ...

WSP

Document Controls Manager

Boston, MA · On-site

$140K - $155K/yr

Monitor and Manage the Electronic Document Management System(s) * Develop and administer the ... knowledge base. Your daily contributions to your team will be essential in meeting client ...

Wilson Language Training

IT Service Desk Intern

Oxford, MA · On-site

$18 - $20/hr

Works with IT Service Desk Support Specialist's, IT Operations, and SD Manager to create, maintain and review technical documentation and knowledge base articles * Understand and demonstrate Wilson ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Massachusetts

Knowledge Base Manager information

See Massachusetts salary details

$26.8K

$65K

$126.7K

How much do knowledge base manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for knowledge base manager in Massachusetts is $65,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $74,800.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Massachusetts? For Knowledge Base Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Massachusetts look for? The top searched job categories for Knowledge Base Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Knowledge Base Manager jobs? Cities in Massachusetts with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Massachusetts as of August 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 100% In-person job distribution, with an average salary of $65,009 per year, or $31.3 per hour.

Nurse Manager

High Point Treatment Center, Inc.

Hyannis, MA • On-site

$99K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

High Point Treatment Center rating

5.7

Company rating: 5.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Location: High Point Inpatient Campus - Hyannis, MA
Licensure: Current and unrestricted license in Massachusetts as a Registered Nurse
Pay Range: $99,840-$135,200 salaried annually depending on experience, education, and licensure
Status: Full Time; Monday-Friday
Shift: Day Shift (can be flexible; generally, 8am-4:30pm or 9a-5:30pm)
About Us
High Point & Affiliated Organizations (HPAO) is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts, offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.
Nurse Manager Requirements
  • Must always present as courteous and professional;
  • Demonstrated flexibility and ability to perform multiple tasks;
  • Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion;
  • Must have the ability to work with others in a cooperative and collaborative manner;
  • TB screening;
  • Certification of the HPAO approved de-escalation training;
  • Strong and effective verbal, written and organizational skills;
  • Knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO's electronic medical records;
  • Ability to provide leadership and program development within an inpatient facility;
  • Knowledge of major clinical therapeutic models and behavioral health best practice;

Nurse Manager Duties & Responsibilities
  • Compliance with the Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol and Drug Abuse Patients and HIPAA Regulations;
  • Compliance with DPH, DMH, Joint Commission, DEA and all other regulatory agencies as required;
  • Knowledge of ASAM criteria;
  • Monitoring of patient needs related to filling practitioner orders, administration of medications, monitoring vital signs, coordinating medical care, monitoring withdrawal (COWS/CIWA);
  • Assist with discharge planning and care coordination activities;
  • Provide brief crisis counseling, individualized risk management and safety planning;
  • Provide psychoeducation to both patients and staff related to medical/nursing areas of expertise;
  • Ensure patient care meets best practice standards;
  • Ensure compliance with all governing regulations and payor guidelines;
  • Ensure compliance with HPAO policies and procedures;
  • Participate in the recruitment, hiring, promotion, training, and evaluation of nursing staff;
  • Assist in developing nursing and medication records on each patient;
  • Reviews and make recommendations regarding policies and procedures;
  • Reports to Infection Control Committee as needed;
  • Assist in monitoring inventory, ordering of medications, and equipment needed for daily operation of the unit in collaboration with the pharmacy;
  • Responsible for the fiscal management i.e. nursing budget for the unit;
  • Participate in quality assurance and implementing quality improvement planning, including Tally Card, CQI and/or failure mode projects;
  • Reviews Incident Reports and Sentinel Events, as required;
  • Provide supervision for nursing staff personnel;
  • Participate in all required committee meetings;
  • Responsible for the proper disposal of medications;
  • Responsible for the scheduling of nurses to maintain adequate nursing staffing patterns to manage the day-to-day operation of the unit;
  • Monitors both open and closed charts for correct and complete documentation;
  • Assists in the development and monitoring of programming schedules;
  • Attends monthly Nurse Managers meeting to maintain consistency in nursing practice;
  • Attend mandatory training to update knowledge base and enhance both professional and personal growth;
  • Other duties as assigned by the Director of Nursing, Site Director, or COO to insure safe and appropriate operation of the program(.

Nurse Manager Qualifications
  • Five to eight years of direct care experience within a behavioral health and/or substance use disorder treatment setting;
  • 2 years supervisory experience preferred;
  • Current and unrestricted license in Massachusetts as a Registered Nurse.

Benefits
High Point's main objective is to ensure employees and their families lead fulfilling and healthy lives. We provide resources and support that help build and sustain physical, financial, and emotional well-being so employees can focus on what matters most.
  • Medical, dental, and vision insurance
  • Flexible spending accounts and dependent care accounts
  • Long-term and short-term disability
  • Life insurance
  • 403(b) retirement plan
  • Paid vacation and time off
  • PFML
  • Employee Assistance Program
  • Bonuses and referral incentives
  • Discounted auto, home, and renters' insurance
  • Free courses to become a Licensed Counselor or Recovery Coach
  • Company-paid CEU training with education days
  • Free meals at select programs, based on availability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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