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Knowledge Base Manager Jobs in Boston, MA (NOW HIRING)

ConnectPay

Payroll Specialist III

Littleton, MA · On-site

$23.15 - $26.80/hr

Complete ongoing assigned training courses necessary to expand payroll and ConnectPay knowledge base. * Manage assigned client base with complex payroll processing, taxes, ancillary services, workers ...

UMass President's Office

Business Associate

Boston, MA · On-site

$45K - $55K/yr

Develop and maintain a knowledge base from content acquired from frequent customer/ stakeholder ... Support project management activities for the Service and Quality Team * Participate in end-user ...

TriMark

IT Service Management

Mansfield, MA · On-site

$160K - $185K/yr

The IT Service Delivery Manager is the lead facilitator and accountable owner for the delivery ... Lead the buildout and ongoing curation of the IT Knowledge Base, including authoring standards ...

trimarkusa

IT Service Management

Mansfield, MA · On-site

The IT Service Delivery Manager is the lead facilitator and accountable owner for the delivery ... Lead the buildout and ongoing curation of the IT Knowledge Base, including authoring standards ...

trimarkusa

IT Service Management

Mansfield, MA

The IT Service Delivery Manager is the lead facilitator and accountable owner for the delivery ... Lead the buildout and ongoing curation of the IT Knowledge Base, including authoring standards ...

trimarkusa

IT Service Management

Mansfield, MA · On-site

The IT Service Delivery Manager is the lead facilitator and accountable owner for the delivery ... Lead the buildout and ongoing curation of the IT Knowledge Base, including authoring standards ...

Skin Pharm

Practice Manager

Boston, MA · On-site

Training will be provided to expand your existing skill set and knowledge base. Familiarity with ... years of management experience • Strong understanding of medical terminology and clinical ...

LanceSoft Inc

Design Engineer I

Marlborough, MA · On-site

... up-to-the-minute' knowledge base, together they form a dynamic mix of value-generating ... In business since 2000, LanceSoft is a reputed and credible Contingent Workforce Management ...

MIT Lincoln Laboratory

Patent Manager

Lexington, MA · On-site

Job Summary The Patent Manager will be responsible for technology evaluations, managing patent ... broad technical knowledge base. An advanced degree in law, business, engineering, or science ...

MIT Lincoln Laboratory

Patent Manager

Lexington, MA · On-site

Job Summary The Patent Manager will be responsible for technology evaluations, managing patent ... broad technical knowledge base. An advanced degree in law, business, engineering, or science ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Boston, MA

Knowledge Base Manager information

See Boston, MA salary details

$26.6K

$64.7K

$126K

How much do knowledge base manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for knowledge base manager in Boston, MA is $64,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Boston, MA? For Knowledge Base Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Boston, MA look for? The top searched job categories for Knowledge Base Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Knowledge Base Manager jobs? Cities near Boston, MA with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Boston, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $64,657 per year, or $31.1 per hour.
Payroll Manager

Payroll Manager

Acme Corporation

Boston, MA • On-site

Other

Re-posted 2 days ago

Job description

  • Creates efficient and logical processes for payroll functions.
  • Easily recognizes system deficiencies and implements effective solutions.
  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
  • Conducts effective progress evaluations in a timely manner.
  • Seeks and participates in development opportunities above and beyond required training.
  • Leads internal teams/task forces.
  • Actively contributes to corporate knowledge base.
  • Challenges others to develop as leaders while serving as a role model.

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