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Knowledge Base Manager Jobs in Boston, MA (NOW HIRING)

CodeRabbit

Content & Enablement Specialist

Boston, MA · On-site

$130K/yr

You work directly with the Director and the team's program manager. What you'll own * The knowledge base backlog, ranked by ticket volume and category. You close the gaps customers hit most and ...

Posted today

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Manage ticket queues and ensure proper prioritization, escalation, and resolution of incidents and service requests. * Develop, maintain, and improve knowledge base articles, procedures, and support ...

Inizio Evoke

Associate Media Manager

Boston, MA · On-site

$45K - $67K/yr

Your role as Associate Media Manager: You will support the media team with all aspects of daily ... Develop media knowledge base in preparation for media responsibilities * Prepare budget tracking ...

LanceSoft Inc

Design Engineer I

Marlborough, MA · On-site

... up-to-the-minute' knowledge base, together they form a dynamic mix of value-generating ... In business since 2000, LanceSoft is a reputed and credible Contingent Workforce Management ...

Jetson Home

Field Operations Manager

Marlborough, MA

$118K - $130K/yr

The Field Operations Manager is responsible for ensuring that the HVAC installation teams are fully ... knowledge base. What You Will Do: * Ensure daily readiness of field teams by coordinating tools ...

Posted today

ResourceOne

Be Seen First

Restaurant AGM- High Energy - High Volume Locations!

Boston, MA · On-site

$80K - $90K/yr

Looking to expand your knowledge base from restaurants to include entertainment? Check us out. We are seeking an experienced Assistant General Manager for our locations for a High Volume and High ...

Posted today

Integrated Resources INC

Project Manager

Cambridge, MA · On-site

A strong desire for continuous evaluation for process improvements and a knowledge base in project governance, PMO and portfolio management are additional areas of interest. ADDITIONAL REQUIRED ...

Syneos Health

HEOR Medical Science Liaison

Boston, MA · On-site

$200 - $220/hr

Maintain scientific and clinical knowledge base through continuous learning and awareness of ... Experience in Managed Care/PBM, HEOR activities, or strong knowledge of P&T committee processes.

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Knowledge Base Manager information

See Boston, MA salary details

$26.6K

$64.7K

$126K

How much do knowledge base manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for knowledge base manager in Boston, MA is $64,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's knowledge management system, ensuring information is accurate, accessible, and up-to-date. They often collaborate with content creators, use tools like content management systems, and may analyze user feedback to improve the knowledge base's effectiveness.

What are popular job titles related to Knowledge Base Manager jobs in Boston, MA?

For Knowledge Base Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Manager jobs in Boston, MA look for?

The top searched job categories for Knowledge Base Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Knowledge Base Manager jobs?

Cities near Boston, MA with the most Knowledge Base Manager job openings:

Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $64,668 per year, or $31.1 per hour.

Payroll Manager

Boston, MA

Acme Corporation
See more jobs at Acme Corporationexternal

Full-time

Re-posted 15 days ago

Job description

  • Creates efficient and logical processes for payroll functions.
  • Easily recognizes system deficiencies and implements effective solutions.
  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
  • Conducts effective progress evaluations in a timely manner.
  • Seeks and participates in development opportunities above and beyond required training.
  • Leads internal teams/task forces.
  • Actively contributes to corporate knowledge base.
  • Challenges others to develop as leaders while serving as a role model.

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