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Knowledge Base Manager Jobs in Boston, MA (NOW HIRING)

ResourceOne

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Restaurant AGM- High Energy - High Volume Locations

Boston, MA · On-site

$80K - $90K/yr

Looking to expand your knowledge base from restaurants to include entertainment? Check us out. We are seeking an experienced Assistant General Manager for our locations for a High Volume and High ...

HHS LLC

Aircraft Appearance Duty Manager

Boston, MA · On-site

$90K - $108K/yr

Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with ... Extensive airport operational experience and a working knowledge base of budgetary and financial ...

Hhs

Aircraft Appearance Duty Manager

Boston, MA

$90K - $108K/yr

Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with ... Extensive airport operational experience and a working knowledge base of budgetary and financial ...

Biogen

Site Feasibility Manager

Cambridge, MA · On-site

$122K - $163K/yr

... knowledge base, including study start-up technologies and analytics and project management of process improvement initiatives. The Site Feasibility Manager reports into the Director of the ...

Biogen

Site Feasibility Manager

Cambridge, MA · On-site

$122K - $163K/yr

... knowledge base, including study start-up technologies and analytics and project management of process improvement initiatives. The Site Feasibility Manager reports into the Director of the ...

Commonwealth of Massachusetts

Service Desk Intern

Chelsea, MA · Hybrid

$16.25 - $21.75/hr

Diagnose and resolve problems according to standard operating procedures/knowledge base documents. * Determine level of support required to escalate/resolve issues. * Prioritize and manage workload.

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Boston, MA

Knowledge Base Manager information

See Boston, MA salary details

$26.6K

$64.7K

$126K

How much do knowledge base manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for knowledge base manager in Boston, MA is $64,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Boston, MA? For Knowledge Base Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Boston, MA look for? The top searched job categories for Knowledge Base Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Knowledge Base Manager jobs? Cities near Boston, MA with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Boston, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $64,657 per year, or $31.1 per hour.
Restaurant AGM- High Energy - High Volume Locations

Restaurant AGM- High Energy - High Volume Locations

ResourceOne

Boston, MA • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

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Job description

Hospitality Professionals Wanted! Looking to get out of a rut with your current job? Looking to expand your knowledge base from restaurants to include entertainment? Check us out.

We are seeking an experienced Assistant General Manager for our locations for a High Volume and High Energy Concept - who are interested in joining a growth minded concept to be part of our team! We are looking for a guest focused and hospitality driven managers. The preferred candidates have a Senior Leadership role in a restaurant company, General Manager included. Preferred candidates have multiple years of experience with a Guest focused restaurant organization, not a "churn and burn" type of company. Candidate will be responsible for providing customers with a memorable dining and entertainment experience. Prior restaurant management experience needed as a base line for expanding your knowledge into managing an entertainment venue. A quarterly profit-sharing plan can add an additional 10%-25% to your annual income!

Responsibilities:

  • Supervise and coordinate all front-of-house and back-of-house activities
  • Oversee guest services and resolve issues in multiple areas
  • Ensure a high quality of service standards and timely food preparation
  • Train and manage service, host staff to deliver guest satisfaction
  • Create and adjust staff schedules to meet restaurant needs
  • Adhere to all safety and sanitation regulations

​Qualifications:

  • Previous experience in restaurant industry, gaming experience preferred
  • Strong leadership qualities and the ability to listen and lead
  • Ability to thrive in a fast-paced environment in a large building
  • Excellent written and communication skills
  • Strong attention to detail and a growth mindset

Benefits

  • Reduced dining cost at other company restaurants
  • Full benefits plan including 401k
  • Paid Time Off
  • Bonus plan based on achieving profit over prior year
  • 100% Confidential

Company Description

Since 1998, ResourceOne and its Recruiters have been leaders in the recruiting industry. Recruiting coast-to-coast, we offer personalized services to our clients to help find them their next Great Hire by delivering superior candidates like you! We focus on your needs and present real job openings to you that our clients are hiring for that are often times not advertised anywhere else. We keep your interest confidential and work hard to meet your needs for your next career step.