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Knowledge Base Jobs in Portland, OR (NOW HIRING)

Vertisystem

Customer Support Analyst

Beaverton, OR

$16/hr

In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work. Responsibilities: Provides an Extraordinary Customer Experience by ...

Vertisystem

Help Desk Support/ Tech support

Beaverton, OR · On-site

$16/hr

In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work. Responsibilities: • Provides an Extraordinary Customer Experience by ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work. Responsibilities: • Provides an Extraordinary Customer Experience by ...

Pldi

Call Center Representative

Tigard, OR

$17 - $21.25/hr

... knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to ...

Pldi

Call Center Representative

Tigard, OR · On-site

$17 - $21.25/hr

Develop and maintain a knowledge base of the evolving products and services Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport with ...

NetVendor

Training Specialist

Tualatin, OR · On-site

Manage our Knowledge Base content by creating & maintaining Customer Service team policies and procedures. * Work with the management team to provide additional training to Customer Service Reps who ...

NetVendor LLC

Training Specialist

Tualatin, OR · On-site

$55K - $60K/yr

Manage our Knowledge Base content by creating & maintaining Customer Service team policies and procedures. * Work with the management team to provide additional training to Customer Service Reps who ...

Avani Technology Solutions, Inc.

EBS/EC2

Portland, OR · On-site

Write knowledge base documents to improve operations, SOP and contribute to IT organization * Experience in an Agile or Scrum development environment, including a demonstrated ability to deliver ...

Tecology

Be Seen First

Support Technician

Vancouver, WA · On-site

$22.10 - $31.83/hr

... knowledge base. Required Qualifications · Experience in IT support roles, including help desk and desk-side support. · Familiarity with IT ticketing systems and infrastructure platforms. · ...

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Showing results 1-20

All JobsKnowledge Base JobsKnowledge Base Jobs in Portland, OR

Knowledge Base information

See Portland, OR salary details

$47.2K

$119.5K

$198.8K

How much do knowledge base jobs pay per year?

As of Aug 1, 2026, the average yearly pay for knowledge base in Portland, OR is $119,509.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,900.00 and $143,200.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a Knowledge Base Specialist?

A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.

What skill pays $100 an hour?

In the context of a knowledge base or related roles, skills such as advanced technical writing, expert-level data analysis, or specialized software development can command hourly rates of $100 or more. These positions often require extensive experience, certifications, or niche expertise, and may involve freelance consulting or contract work.

What is an example of a knowledge based career?

A knowledge base career typically involves roles such as technical writer, knowledge manager, or information specialist, where individuals create, organize, and maintain informational content. These roles often require strong research skills, familiarity with content management systems, and attention to detail.

What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

How to make 10000 a month with no degree?

A Knowledge Base role typically involves creating, managing, and updating informational content, which can be lucrative if you develop specialized expertise or freelance your services. Building skills in technical writing, SEO, and content management tools can help increase earning potential, but reaching $10,000 a month often requires experience, a strong portfolio, or multiple income streams such as consulting or creating digital products.

What are knowledge-based jobs?

Knowledge-based jobs involve roles that require specialized knowledge, expertise, and analytical skills, often in fields like information technology, research, or education. These jobs typically demand continuous learning, problem-solving abilities, and proficiency with relevant tools or software.

What does a Knowledge Base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the most commonly searched types of Knowledge Base jobs in Portland, OR? The most popular types of Knowledge Base jobs in Portland, OR are:
What are popular job titles related to Knowledge Base jobs in Portland, OR? For Knowledge Base jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Knowledge Base jobs in Portland, OR look for? The top searched job categories for Knowledge Base jobs in Portland, OR are:
Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in Portland, OR as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $119,509 per year, or $57.5 per hour.

Customer Support Analyst

Vertisystem

Beaverton, OR

$16/hr

Contractor

Re-posted 3 days ago

Job description

Company Description

NA

Job Description

Job Title:         Customer Support Analyst

Location:         Beaverton, OR 97006

Duration:         6 months contract possibility to go longer

PR: $16/hr

Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum of 2 weeks) will be 7am-4pm

 

Job Description:

Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
Assists customers in gaining the most value from their Sage products and services.
Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

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