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Knowledge Base Jobs in Portland, OR (NOW HIRING)

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work. Responsibilities: Provides an Extraordinary Customer Experience by ...

Vertisystem

Help Desk Support/ Tech support

Beaverton, OR · On-site

$16/hr

In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work. Responsibilities: • Provides an Extraordinary Customer Experience by ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work. Responsibilities: • Provides an Extraordinary Customer Experience by ...

Pldi

Call Center Representative

Tigard, OR · On-site

$17 - $21.25/hr

Develop and maintain a knowledge base of the evolving products and services Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport with ...

Pldi

Call Center Representative

Tigard, OR · On-site

$17 - $21.25/hr

... knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to ...

Pldi

Call Center Representative

Tigard, OR · On-site

$17 - $21.25/hr

Develop and maintain a knowledge base of the evolving products and services Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport with ...

Redfish Recruiting

Product Support Specialist

Portland, OR · On-site +1

$65K - $75K/yr

As you develop product expertise and settle into the position, you'll take on additional roles that may include maintaining our knowledge base, creating and delivering webinars, resolving complex ...

Avani Technology Solutions, Inc.

EBS/EC2

Portland, OR · On-site

Write knowledge base documents to improve operations, SOP and contribute to IT organization * Experience in an Agile or Scrum development environment, including a demonstrated ability to deliver ...

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All JobsKnowledge Base JobsKnowledge Base Jobs in Portland, OR

Knowledge Base information

See Portland, OR salary details

$47.2K

$119.5K

$198.8K

How much do knowledge base jobs pay per year?

As of Aug 26, 2026, the average yearly pay for knowledge base in Portland, OR is $119,509.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,900.00 and $143,200.00 per year, depending on experience, location, and employer.

What does a knowledge base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in a knowledge base position?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

What are the most commonly searched types of Knowledge Base jobs in Portland, OR?

The most popular types of Knowledge Base jobs in Portland, OR are:

What are popular job titles related to Knowledge Base jobs in Portland, OR?

For Knowledge Base jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Knowledge Base jobs in Portland, OR look for?

The top searched job categories for Knowledge Base jobs in Portland, OR are:

Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $119,509 per year, or $57.5 per hour.

Customer Support Analyst

Beaverton, OR • On-site

Vertisystem
Business Management Consulting • 201 - 500 employees
Learn more about Vertisystemexternal

$16/hr

Contractor

Re-posted 27 days ago

Job description

Company Description

NA

Job Description

Job Title:         Customer Support Analyst

Location:         Beaverton, OR 97006

Duration:         6 months contract possibility to go longer

PR: $16/hr

Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum of 2 weeks) will be 7am-4pm

 

Job Description:

Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
Assists customers in gaining the most value from their Sage products and services.
Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

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