... knowledge base documentation. • Utilize endpoint management and monitoring tools such as SCCM, IT Shop, and Nexthink to enhance support efficiency and visibility. • Perform Windows OS ...
... knowledge base documentation. • Utilize endpoint management and monitoring tools such as SCCM, IT Shop, and Nexthink to enhance support efficiency and visibility. • Perform Windows OS ...
EBS/EC2
Portland, OR · On-site
Write knowledge base documents to improve operations, SOP and contribute to IT organization * Experience in an Agile or Scrum development environment, including a demonstrated ability to deliver ...
EBS/EC2
Portland, OR · On-site
Write knowledge base documents to improve operations, SOP and contribute to IT organization * Experience in an Agile or Scrum development environment, including a demonstrated ability to deliver ...
... knowledge base documentation. • Utilize endpoint management and monitoring tools such as SCCM, IT Shop, and Nexthink to enhance support efficiency and visibility. • Perform Windows OS ...
... knowledge base documentation. • Utilize endpoint management and monitoring tools such as SCCM, IT Shop, and Nexthink to enhance support efficiency and visibility. • Perform Windows OS ...
You'll be the go-to resource for troubleshooting and support, but you'll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on.
You'll be the go-to resource for troubleshooting and support, but you'll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on.
You'll be the go-to resource for troubleshooting and support, but you'll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on.
Quick apply
You'll be the go-to resource for troubleshooting and support, but you'll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on.
Aftermarket Sales Professional
Portland, OR · On-site
$80K - $100K/yr
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. * Participate in all company/location driven communication ...
Aftermarket Sales Professional
Portland, OR · On-site
$80K - $100K/yr
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. * Participate in all company/location driven communication ...
IT Support Specialist
Portland, OR · On-site
You'll be the go-to resource for troubleshooting and support, but you'll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on.
IT Support Specialist
Portland, OR · On-site
You'll be the go-to resource for troubleshooting and support, but you'll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on.
... knowledge base with best known process findings Secondary: Requesting access to internal tools and sites as well as troubleshooting issues Entering data into Intel tools & systems Production of ...
... knowledge base with best known process findings Secondary: Requesting access to internal tools and sites as well as troubleshooting issues Entering data into Intel tools & systems Production of ...
Be Seen First
Support Technician
Vancouver, WA · On-site
$22.10 - $31.83/hr
... knowledge base. Required Qualifications · Experience in IT support roles, including help desk and desk-side support. · Familiarity with IT ticketing systems and infrastructure platforms. · ...
Quick apply
Be Seen First
Support Technician
Vancouver, WA · On-site
$22.10 - $31.83/hr
... knowledge base. Required Qualifications · Experience in IT support roles, including help desk and desk-side support. · Familiarity with IT ticketing systems and infrastructure platforms. · ...
Senior Software Engineer
Beaverton, OR · On-site
$127K - $168K/yr
... knowledge base documents to improve operations, SOP and contribute to IT organization; participate on the agile scrum team with members both local and abroad; collaborate with the Retail Product ...
Senior Software Engineer
Beaverton, OR · On-site
$127K - $168K/yr
... knowledge base documents to improve operations, SOP and contribute to IT organization; participate on the agile scrum team with members both local and abroad; collaborate with the Retail Product ...
Assistant Director of Health Services (RN)
Portland, OR · On-site
$80K - $107K/yr
This position will have a knowledge base of a geriatric population with complex medical needs and be able to provide support to the Health Services staff as needed. RESPONSIBILITIES: * Work closely ...
Assistant Director of Health Services (RN)
Portland, OR · On-site
$80K - $107K/yr
This position will have a knowledge base of a geriatric population with complex medical needs and be able to provide support to the Health Services staff as needed. RESPONSIBILITIES: * Work closely ...
Customer Service Representative
Beaverton, OR · On-site
$17 - $23/hr
... knowledge base of insurance partner requirements regarding authorizations, billing and load level processes. Benefits of Joining Caliber * Benefits from day one: Immediately eligible for medical ...
Customer Service Representative
Beaverton, OR · On-site
$17 - $23/hr
... knowledge base of insurance partner requirements regarding authorizations, billing and load level processes. Benefits of Joining Caliber * Benefits from day one: Immediately eligible for medical ...
Nurse Consultant
Vancouver, WA · On-site
$40/hr
Develops and maintains relationships with professional organizations and national/state agencies to enhance knowledge base relative to pharmaceutical therapies and education * Performs other tasks as ...
Nurse Consultant
Vancouver, WA · On-site
$40/hr
Develops and maintains relationships with professional organizations and national/state agencies to enhance knowledge base relative to pharmaceutical therapies and education * Performs other tasks as ...
Resident Care Coordinator - Wellness Director - Gresham, Oregon
Gresham, OR · On-site
$52K - $58K/yr
Creativity, flexibility, time management skills, and a knowledge base of the geriatric population who may have complex medical needs * The ability to provide health services training to other ...
Resident Care Coordinator - Wellness Director - Gresham, Oregon
Gresham, OR · On-site
$52K - $58K/yr
Creativity, flexibility, time management skills, and a knowledge base of the geriatric population who may have complex medical needs * The ability to provide health services training to other ...
Territory Sales Manager (Area Sales Rep) - Portland, OR
Portland, OR · On-site
$50K/yr
Expand knowledge base of the company's products and features. * Understand and follow work instructions, operating procedures and company policies. * Perform additional projects/duties to support ...
Territory Sales Manager (Area Sales Rep) - Portland, OR
Portland, OR · On-site
$50K/yr
Expand knowledge base of the company's products and features. * Understand and follow work instructions, operating procedures and company policies. * Perform additional projects/duties to support ...
AI/ML Internship
Hillsboro, OR · On-site
Key Responsibilities • Validate performance of RAG-based LLM models using real field escalation scenarios • Analyze and structure internal data sources including logs, knowledge base, and support ...
AI/ML Internship
Hillsboro, OR · On-site
Key Responsibilities • Validate performance of RAG-based LLM models using real field escalation scenarios • Analyze and structure internal data sources including logs, knowledge base, and support ...
Key Responsibilities Validate performance of RAG-based LLM models using real field escalation scenarios Analyze and structure internal data sources including logs, knowledge base, and support ...
Key Responsibilities Validate performance of RAG-based LLM models using real field escalation scenarios Analyze and structure internal data sources including logs, knowledge base, and support ...
Electrical Design Technician Senior
Portland, OR · On-site +1
... knowledge base Ability to collaborate and work effectively in a variety of teams, including multi-disciplinary teams Passionate about buildings and construction Ideally, youll also have: Associates ...
Quick apply
Electrical Design Technician Senior
Portland, OR · On-site +1
... knowledge base Ability to collaborate and work effectively in a variety of teams, including multi-disciplinary teams Passionate about buildings and construction Ideally, youll also have: Associates ...
Expand knowledge base of the company's products and features. * Understand and follow work instructions, operating procedures and company policies. * Perform additional projects/duties to support ...
Quick apply
Expand knowledge base of the company's products and features. * Understand and follow work instructions, operating procedures and company policies. * Perform additional projects/duties to support ...
Construction SW Technical Specialist
$99K - $130K/yr
Maintain documentation of issues and solutions to build a knowledge base for future reference * Contribute to the development of internal processes and best practices for ACC products Qualifications:
Construction SW Technical Specialist
$99K - $130K/yr
Maintain documentation of issues and solutions to build a knowledge base for future reference * Contribute to the development of internal processes and best practices for ACC products Qualifications:
Knowledge Base information
See Portland, OR salary details
$47.2K - $61K
6% of jobs
$61K - $74.8K
5% of jobs
$74.8K - $88.6K
1% of jobs
$93.3K is the 25th percentile. Wages below this are outliers.
$88.6K - $102.3K
36% of jobs
The median wage is $104.2K / yr.
$102.3K - $116.1K
12% of jobs
$116.1K - $129.9K
11% of jobs
$135.2K is the 75th percentile. Wages above this are outliers.
$129.9K - $143.7K
12% of jobs
$143.7K - $157.5K
8% of jobs
$157.5K - $171.3K
3% of jobs
$171.3K - $185.1K
3% of jobs
$185.1K - $198.8K
3% of jobs
$47.2K
$119.5K
$198.8K
How much do knowledge base jobs pay per year?
As of Jun 28, 2026, the average yearly pay for knowledge base in Portland, OR is $119,509.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,900.00 and $143,200.00 per year, depending on experience, location, and employer.
Which 3 jobs will survive AI?
Knowledge Base roles, such as technical writers, customer support specialists, and trainers, are likely to persist as they require complex communication, empathy, and contextual understanding that AI cannot fully replicate. These jobs often involve interpreting nuanced information, managing relationships, and adapting to new knowledge, making them more resilient to automation. Skills in critical thinking, problem-solving, and domain expertise will continue to be valuable in these roles.
What are the typical daily responsibilities of a Knowledge Base Specialist?
A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.
What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?
To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.
How to make 10000 a month with no degree?
A knowledge base specialist can potentially earn $10,000 a month by developing expertise in technical writing, content creation, or customer support, often through freelance work or remote positions. Building skills in writing, research, and using tools like content management systems can help increase earning potential without a degree, especially with experience and a strong portfolio.
What are knowledge-based jobs?
Knowledge-based jobs involve roles that require specialized knowledge, expertise, and analytical skills, often in fields like information technology, research, or consulting. These jobs typically involve problem-solving, data analysis, and the use of tools such as databases or software to support decision-making and innovation.
What professions make 200,000 a year without a degree?
Professions such as commercial pilots, real estate brokers, and certain sales managers can earn $200,000 or more annually without requiring a college degree. Success in these roles often depends on experience, skills, licensing, or certifications rather than formal education. High-performance sales roles and specialized trades may also reach this income level with experience and effort.
What does a Knowledge Base job involve?
A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.
What are the most commonly searched types of Knowledge Base jobs in Portland, OR? The most popular types of Knowledge Base jobs in Portland, OR are:
What are popular job titles related to Knowledge Base jobs in Portland, OR? For Knowledge Base jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Knowledge Base jobs in Portland, OR look for? The top searched job categories for Knowledge Base jobs in Portland, OR are:
Cognizant rating
7.4
Based on 85 frontline employees who took The Breakroom Quiz
37th of 57 rated business consultants
Job description
Job Summary:
Cognizant is seeking a skilled and customer-focused Field Service Engineer – Desktop Support. This role involves providing end-user and infrastructure support, including break/fix services, deployments, and troubleshooting across a wide range of devices in both corporate and manufacturing environments.
Responsibilities:
• Provide onsite technical support (break/fix, deployments, escalations) for laptops, desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and A/V systems.
• Monitor and manage ticket queues using ITSM tools, ensuring incidents and service requests are handled within defined SLAs.
• Perform incident management and root cause analysis (RCA) for critical issues, driving long-term resolution and prevention.
• Install, configure, and maintain end-user systems and peripherals in both office and factory environments.
• Create, update, and maintain SOPs, runbooks, and knowledge base documentation.
• Utilize endpoint management and monitoring tools such as SCCM, IT Shop, and Nexthink to enhance support efficiency and visibility.
• Perform Windows OS troubleshooting and basic network diagnostics to restore services quickly.
• Support IT asset lifecycle activities, including provisioning, deployment, and decommissioning.
Qualifications:
Required:
• 3–5 years of hands-on experience in desktop support / field services environment.
• Strong expertise in Windows 10/11 support, including OS troubleshooting and system configuration.
• Experience supporting laptop/desktop hardware, printers, and peripheral devices.
• Hands-on experience with ITSM tools for incident and request management.
• Proficiency in endpoint management tools such as SCCM, IT Shop, and/or Nexthink.
• Basic knowledge of network troubleshooting (Wi-Fi, connectivity, LAN issues).
• Experience working in onsite environments, including factory or industrial setups.
• Strong problem-solving skills and ability to handle high-priority incidents under pressure.
Preferred:
• Experience supporting A/V systems and conferencing technologies (e.g., Cisco VC devices, telephony systems).
• Exposure to industrial/plant IT environments and ruggedized devices.
• Knowledge of ITIL processes and best practices.
• Familiarity with HP and Lexmark printer environments.
• Strong documentation and knowledge management skills.
Company:
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era. Founded in 1994, the company is headquartered in Teaneck, USA, with a team of 10001+ employees. The company is currently Late Stage.
Cognizant is seeking a skilled and customer-focused Field Service Engineer – Desktop Support. This role involves providing end-user and infrastructure support, including break/fix services, deployments, and troubleshooting across a wide range of devices in both corporate and manufacturing environments.
Responsibilities:
• Provide onsite technical support (break/fix, deployments, escalations) for laptops, desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and A/V systems.
• Monitor and manage ticket queues using ITSM tools, ensuring incidents and service requests are handled within defined SLAs.
• Perform incident management and root cause analysis (RCA) for critical issues, driving long-term resolution and prevention.
• Install, configure, and maintain end-user systems and peripherals in both office and factory environments.
• Create, update, and maintain SOPs, runbooks, and knowledge base documentation.
• Utilize endpoint management and monitoring tools such as SCCM, IT Shop, and Nexthink to enhance support efficiency and visibility.
• Perform Windows OS troubleshooting and basic network diagnostics to restore services quickly.
• Support IT asset lifecycle activities, including provisioning, deployment, and decommissioning.
Qualifications:
Required:
• 3–5 years of hands-on experience in desktop support / field services environment.
• Strong expertise in Windows 10/11 support, including OS troubleshooting and system configuration.
• Experience supporting laptop/desktop hardware, printers, and peripheral devices.
• Hands-on experience with ITSM tools for incident and request management.
• Proficiency in endpoint management tools such as SCCM, IT Shop, and/or Nexthink.
• Basic knowledge of network troubleshooting (Wi-Fi, connectivity, LAN issues).
• Experience working in onsite environments, including factory or industrial setups.
• Strong problem-solving skills and ability to handle high-priority incidents under pressure.
Preferred:
• Experience supporting A/V systems and conferencing technologies (e.g., Cisco VC devices, telephony systems).
• Exposure to industrial/plant IT environments and ruggedized devices.
• Knowledge of ITIL processes and best practices.
• Familiarity with HP and Lexmark printer environments.
• Strong documentation and knowledge management skills.
Company:
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era. Founded in 1994, the company is headquartered in Teaneck, USA, with a team of 10001+ employees. The company is currently Late Stage.
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