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Knowledge Base Manager Jobs in Portland, OR (NOW HIRING)

Vertisystem

Customer Support Analyst

Beaverton, OR

$16/hr

In addition, analysts will regularly author articles for submission to the knowledge base and ... Adjusts workload when priorities and resources change, managing time and resources to ensure the ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

In addition, analysts will regularly author articles for submission to the knowledge base and ... Adjusts workload when priorities and resources change, managing time and resources to ensure the ...

Multnomah County, OR

IT Help Desk

Portland, OR

$40.27 - $49.52/hr

Experience resolving technical issues using Active Directory, System Center Configuration Manager (SCCM), or remote support tools. * Experience drafting or updating technical Knowledge Base (KB ...

New

Jetson Home

Field Operations Manager

Portland, OR · On-site

$104K - $116K/yr

The Field Operations Manager is responsible for ensuring that the HVAC installation teams are fully ... knowledge base. What You Will Do: * Ensure daily readiness of field teams by coordinating tools ...

varonis

Technical Account Manager

Portland, OR · On-site

Description Technical Account Managers are the primary contact for Varonis customers and the first ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements

Varonis

Technical Account Manager

Portland, OR · Remote

Technical Account Managers are the primary contact for Varonis customers and the first line of ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements

NetVendor

Training Specialist

Tualatin, OR · On-site

Manage our Knowledge Base content by creating & maintaining Customer Service team policies and procedures. * Work with the management team to provide additional training to Customer Service Reps who ...

NetVendor LLC

Training Specialist

Tualatin, OR · On-site

$55K - $60K/yr

Manage our Knowledge Base content by creating & maintaining Customer Service team policies and procedures. * Work with the management team to provide additional training to Customer Service Reps who ...

Cumming Group

Senior Project Manager

Portland, OR

This client facing role is a great opportunity for you to work on a range of projects and expand your knowledge base. The PM team's standard is to 'manage each project like we own it'. We are unique ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Portland, OR

Knowledge Base Manager information

See Portland, OR salary details

$26K

$63.1K

$123K

How much do knowledge base manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for knowledge base manager in Portland, OR is $63,127.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $72,600.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Portland, OR? For Knowledge Base Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Portland, OR look for? The top searched job categories for Knowledge Base Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Knowledge Base Manager jobs? Cities near Portland, OR with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Portland, OR as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,127 per year, or $30.3 per hour.

Customer Support Analyst

Vertisystem

Beaverton, OR

$16/hr

Contractor

Re-posted 7 days ago

Job description

Company Description

NA

Job Description

Job Title:         Customer Support Analyst

Location:         Beaverton, OR 97006

Duration:         6 months contract possibility to go longer

PR: $16/hr

Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum of 2 weeks) will be 7am-4pm

 

Job Description:

Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
Assists customers in gaining the most value from their Sage products and services.
Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

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