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Knowledge Base Manager Jobs in Portland, OR (NOW HIRING)

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D365 Administrator

Portland, OR · On-site

... managing user access and permissions across our tools. • Contribute to our knowledge base by documenting system procedures and solutions. • Participate in an on-call rotation to provide critical ...

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Knowledge Base Manager information

See Portland, OR salary details

$26K

$63.1K

$123K

How much do knowledge base manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for knowledge base manager in Portland, OR is $63,127.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $72,600.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Portland, OR? For Knowledge Base Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Portland, OR look for? The top searched job categories for Knowledge Base Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Knowledge Base Manager jobs? Cities near Portland, OR with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Portland, OR as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,127 per year, or $30.3 per hour.

Registered Nurse (RN): Relocation Available Wenatchee, WA

Confluence Health

Portland, OR • On-site

$41.37 - $77.74/hr

Full-time

Re-posted 6 days ago

Confluence Health rating

7.8

Company rating: 7.8 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

132nd of 887 rated healthcare providers

Job description

Overview

Up to $6,000 in Bonuses!

Applies to external candidates.

*Requires one year commitment to Confluence Health.*

**Relocation Assistance Available.**

A clinically competent, registered, professional nurse who delivers care to patients through the nursing process of assessment, planning, intervention, implementation, and evaluation. Effectively interacts with patients, significant others, and all other health care team members, while maintaining standards of professional nursing. (Washington State Nurse Practice Act, WAC, ANA Code of Ethics).

Position Reports To: Unit Clinical Manager/Director


Responsibilities

  1. Perform related assignments as requested in order to promote positive visitor, family, and co-worker relations.
  2. Coordinates and provides high quality patient care in a caring and compassionate manor, utilizing the nursing process and unit specific standards of practice
    • Accurately collects patient information needed to provide safe, high quality care. Completes holistic ongoing assessments of patient’s status and responds appropriately.
    • Develops, implements and continually reassesses patient’s individualized plan of care.
    • Provides nursing care for patients including administration of medications, completion of nursing procedures and/or treatments.
    • Determines and completes appropriate nursing actions to meet care goals; including the physical, psychological, social and rehabilitative needs of the patient.
    • Teaches patient/family and/or significant others appropriate health information in a timely manner and shares written informational material.
    • Continual evaluation of discharge plan for appropriateness, educational needs, and changes as needed.
    • Documents care provided, assessments, plan of care, interventions and responses accurately in the system.
    • Demonstrates ability to handle emergency situations in a prompt, precise and professional manner.
  3. Actively maintains current knowledge base of workflows, process and evidence-based procedures
  4. Delegates appropriately and oversees care provided by non-licensed assistive personnel.
  5. Participates in performance evaluation/improvement processes with Director/Clinical Manager. Assumes responsibility for own professional development and personal growth.
  6. Consistently functions within the guidelines of the Washington Nurse Practice Act, unit specific standards of practice, and keeps current with the legal aspects of nursing.
  7. Communicates and collaborates with members of the healthcare team including physicians, patients and families to facilitate effective patient care and treatment.
  8. Maintains a clean and safe environment for patient and staff according to hospital and unit policies
  9. Actively participates in quality improvement programs.
  10. Adheres to Confluence Health and Wenatchee Valley Hospital or Central Washington Hospital policies and unit standards as applicable. Required to maintain active Basic Life Support (CPR) certification.
  11. Required to maintain active Basic Life Support (CPR) certification
  12. Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.


Qualifications

Required:

  • Graduate of an accredited school of nursing (NLN standard).
  • Current licensure in the state of Washington (RCW 18.88).
  • Must possess basic computer skills related to Windows navigation, mouse usage, keyboarding, email communication and password management.

Desired:

  • BSN

What Confluence Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Confluence Health

Sourced by ZipRecruiter

Confluence Health is an integrated healthcare delivery system that includes two hospitals, more than 30 medical specialties and primary care, to provide comprehensive medical care throughout North Central Washington. With over 300 physicians and 170 advanced practice providers, Confluence Health is the major medical provider between Seattle and Spokane. Our goal is to deliver high-quality, safe, compassionate, and cost-effective care close to home. Staying on the leading edge of healthcare innovation is important, so we invest in technology—to provide better care for our patients and allow our providers to operate at the highest level. Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Wenatchee, WA, US

Year founded

2013

Social media

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