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Knowledge Base Jobs in Oklahoma (NOW HIRING)

Akima

Computer Systems Analyst I

Oklahoma City, OK · On-site

Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members. • ServiceNow Proficiency: Utilize ServiceNow to manage incident tracking ...

Furniture Care Protection

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Customer Service Representative

Oklahoma City, OK · On-site

$15 - $15.50/hr

Develop and maintain a knowledge base of the services and guidelines ​ Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport with ...

Akima, LLC

Computer Systems Analyst I

Oklahoma City, OK · On-site

Knowledge Base Enhancements: Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members. * ServiceNow Proficiency: Utilize ServiceNow ...

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All JobsKnowledge Base JobsKnowledge Base Jobs in Oklahoma

Knowledge Base information

See Oklahoma salary details

$41.1K

$104.1K

$173.1K

How much do knowledge base jobs pay per year?

As of Aug 6, 2026, the average yearly pay for knowledge base in Oklahoma is $104,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $124,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a knowledge base position?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

What does a knowledge base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $104,051 per year, or $50 per hour.

Computer Systems Analyst I

Akima

Oklahoma City, OK • On-site

Full-time

Re-posted 2 days ago

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

374th of 441 rated engineering

Job description

Job Summary:
Akima is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The role involves providing exceptional technical assistance as the first point of contact for users, ensuring a seamless experience for Airmen and Guardians globally.
Responsibilities:
• Advanced Technical Support: Resolve complex technical issues for end-users, utilizing deep knowledge of systems and applications to deliver high-quality, timely support.
• Incident Management: Actively manage and track incidents from initiation to resolution, ensuring proper documentation and escalation of unresolved issues to maintain service levels.
• Knowledge Base Enhancements: Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members.
• ServiceNow Proficiency: Utilize ServiceNow to manage incident tracking, ticketing, and reporting, ensuring efficient workflow and accurate documentation while leveraging the platform's features to enhance service delivery and support processes.
• Cross-Training: Participate in training and workshops to share expertise with team members, ensuring a well-rounded understanding of processes and tools across the team to enhance collaboration and support.
Qualifications:
Required:
• US Citizenship required.
• Active DoD Secret Clearance.
• High School diploma and 5+ years’ technical experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).
• Excellent communication skills; both written and spoken.
• Ability to work in a team environment.
• Adapt and learn new technologies quickly (MS Operating Systems, Office Products, and DAF specified software).
• Knowledgeable of customer service best practice and processes.
Preferred:
• Security+ Certification
• Experience using Service Now service management software (or similar tool)
Company:
Akima focuses on delivering services in the areas of logistics, IT, supply chain, systems engineering, construction and protective services. Founded in 1995, the company is headquartered in Herndon, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

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