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Knowledge Base Manager Jobs in Texas (NOW HIRING)

Sierra West Airlines

Base Manager

El Paso, TX · On-site

The Director of Maintenance is responsible to the Field Manager for the economical and efficient ... the knowledge and experience to complete their tasks. Coordinates with other departments to ...

Sierra West Airlines

Base Manager

El Paso, TX · On-site

The Director of Maintenance is responsible to the Field Manager for the economical and efficient ... knowledge and experience to complete their tasks. • Coordinates with other departments to ...

DataBank

Knowledge & Training Specialist

Dallas, TX · On-site

The Knowledge & Training Specialist (KTS) is responsible for maintaining the operational knowledge base for the Support Operations team. This role reports to the Sr. Manager of Support Experience and ...

DBM Global Inc.

IT Support Technician

Humble, TX · On-site

$18.50 - $25.50/hr

... knowledge base management. Creating, updating, and improving support procedures. • Maintain accounts, software, and hardware compliance to meet IT security standards. • Support ongoing yearly ...

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All JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Texas

Knowledge Base Manager information

See Texas salary details

$22.8K

$55.5K

$108.1K

How much do knowledge base manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for knowledge base manager in Texas is $55,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $63,800.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Texas? For Knowledge Base Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Texas look for? The top searched job categories for Knowledge Base Manager jobs in Texas are:
What cities in Texas are hiring for Knowledge Base Manager jobs? Cities in Texas with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Texas as of June 2026, with employment types broken down into 1% As Needed, 63% Full Time, 33% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $55,457 per year, or $26.7 per hour.

AI Knowledge Base Coordinator

API, LLC

West Lake Hills, TX

$17 - $22/hr

Other

Posted 23 days ago

Job description

Description

You MUST reside in the Austin, Texas Metropolitan area to be considered for this position. Additionally, we do not sponsor any type of Visa. 


POSITION SUMMARY

We are looking for an AI Knowledgebase Coordinator to manage  information repositories that power our AI intelligence. This is a foundational role designed for a builder-someone who enjoys taking unstructured information and creating the rigorous processes required to make it "AI-ready."


You will act as the vital link between our business, our Data Science team, and our AI tools. Your mission is to ensure that as we scale, our AI systems are fed the highest quality "ground truth" data. In the new and exciting role, you won't just be managing data; you will be designing the blueprint for how we onboard information and maintain knowledge integrity at an enterprise scale.


RESPONSIBILITIES

1. Building the "Knowledge Playbook"

  • Process Architecture: Design and implement the end-to-end workflow for how knowledge is captured, audited, and updated within our systems.
  • Standardization: Establish the "Gold Standard" for what documentation must look like to be effective for AI, creating templates and requirements that will guide our knowledge onboarding experience.
  • Scalability: Move our knowledge management from "manual/bespoke" to "systematic/repeatable," ensuring we can support a rapidly growing list of clients without a loss in AI performance.

2. Client Knowledge Onboarding

  • Strategic Integration: Serve as the lead for client knowledge transfers. You will work with clients to navigate their internal repositories (Zendesk, Google Drive, Wikis) and ensure their data is correctly integrated into our AI ecosystem.
  • Gap Remediation: Act as a consultant to our clients, helping them identify where their internal documentation is weak or outdated and guiding them on how to fix it at the source.

3. Data Science Partnership

  • Internal Tool Mastery: Use proprietary diagnostic tools built by our Data Science team to identify "knowledge gaps"-areas where the AI is struggling because the source data is missing or unclear.
  • Source-of-Truth Advocacy: Instead of "patching" the AI, you will lead the effort to resolve issues at the root. You will work across teams to update the original documentation, ensuring the AI is always drawing from the most accurate and current data available.
  • Feedback Loops: Design the communication loop between the Data Science team's technical insights and the business-level documentation updates.

Requirements

QUALIFICATIONS

KNOWLEDGE, SKILLS AND ABILITIES

  • Project Management Experience: Demonstrated track record of coordinating complex, multi-stakeholder initiatives end-to-end-prioritizing work, managing dependencies, and keeping teams accountable to milestones.
  • The "Systems Thinker": You have experience in Knowledge Management, Content Strategy, or Operations. You love creating order out of chaos and building processes that stay fixed.
  • Non-Technical but Tech-Savvy: You don't need to write code, but you understand how data flows. You are comfortable using internal dashboards and tools to diagnose issues and track performance.
  • Master Communicator: You can translate technical "data gaps" into clear, actionable requests for clients and internal stakeholders.
  • Comfort with Ambiguity: You are excited by a role that will grow and change. You aren't looking for a "maintenance" job; you      want to be the person who builds the system others will eventually maintain.

EDUCATIONAL REQUIREMENTS

  • Bachelor's degree in Information Science, Knowledge Management, Information Systems, Business Operations, Communications, Technical Writing, Library Science, or a related field preferred.
  • Equivalent professional experience designing and managing knowledge systems, content operations, or process frameworks will be considered in lieu of a formal degree.
  • Coursework or certifications related to data management, information architecture, content strategy, or AI/ML fundamentals are a plus.
  • Ongoing professional development in AI, knowledge systems, or process design is strongly encouraged.

Academic Programs International LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.

Academic Programs International LLC endeavors to make reasonable accommodations for candidates, applicants and employees with disabilities and disabled veterans pursuant to applicable federal and state law.

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