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Knowledge Base Manager Jobs (NOW HIRING)

Peraton

Knowledge Manager

Washington, DC · On-site

$104K - $166K/yr

The Knowledge Manager plays a critical role in aligning processes and technology to support the ... base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or ...

Peraton

Knowledge Manager

Fort George G Meade, MD

$112K - $179K/yr

Acts as an SME for Knowledge Management and its reporting capabilities, manages content and ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...

sonifi

Knowledge Domain Expert

Sioux Falls, SD · On-site

... base supports efficient troubleshooting and problem resolution across support teams • Manage ... knowledge management practices. • Bachelor's degree in a related technical discipline or ...

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How much do knowledge base manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for knowledge base manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

More about Knowledge Base Manager jobs
What cities are hiring for Knowledge Base Manager jobs? Cities with the most Knowledge Base Manager job openings:
What are the most commonly searched types of Knowledge Base jobs? The most popular types of Knowledge Base jobs are:
What states have the most Knowledge Base Manager jobs? States with the most job openings for Knowledge Base Manager jobs include:
What job categories do people searching Knowledge Base Manager jobs look for? The top searched job categories for Knowledge Base Manager jobs are:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Knowledge Manager

Peraton

Washington, DC • On-site

$104K - $166K/yr

Full-time

Posted 11 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

47th of 221 rated it services

Job description

Responsibilities
Position Overview:
The Knowledge Manager plays a critical role in aligning processes and technology to support the sharing of core and foundational Analytic Enterprise policy documents. This position supports by overseeing knowledge management systems and ensuring compliance with enterprise-wide policies. The Knowledge Manager facilitates the collection, organization, and dissemination of information across multiple networks and portals, optimizing knowledge access, collaboration, and decision-making.
Key Responsibilities:
  • Provide strategic Knowledge Management (KM) support, ensuring alignment with enterprise directives and data governance policies.
  • Manage the existing KM site (currently SharePoint), including the integration of external capabilities and data feeds to enhance usability and performance.
  • Identify, troubleshoot, and resolve technical issues related to access permissions, pre-release testing, and end-user feedback.
  • Support Senior Defense Intelligence Officers with All Source Analysis by managing visualizations and organizing critical data such as meetings, engagements, and reporting metrics.

Core Duties:
  • Post, edit, distribute, and maintain appropriate content for both classified and unclassified platforms, portals, and calendars.
  • Develop consistent, repeatable processes for collecting, consolidating, and preparing written responses to Requests for Information (RFIs) or internal inquiries from leadership.
  • Ensure all KM records are created and maintained in compliance with DoD Records Management policies and directives.
  • Organize data, define file structures, and ensure accessible storage of information for user communities.
  • Develop and periodically test Tactics, Techniques, and Procedures (TTPs) to coordinate information flow and support operational exercises.
  • Integrate knowledge across departments to facilitate information sharing and collaboration with internal and external stakeholders.
  • Train and educate front-end users on KM tools and best practices.
  • Develop written content, generate reports, and deliver presentations to senior leadership to support enhancements and new initiatives.
  • Monitor solution benefits and performance metrics to ensure continuous improvement and process automation.
  • Provide support for analytical needs and backup functions across various positions.
  • Work across business units to support communication of complex topics and initiatives.
  • Support information dissemination, Data Transfer Officer (DTO) activities, and disclosure processes.

Qualifications
Required Qualifications:
  • 8+ years of applicable experience with Bachelor's degree; OR 6+ years of applicable experience with a Master's degree; OR 3+ years of applicable experience with a PhD.
  • TS/SCI clearance with ability to pass a poly
  • Proven experience in Knowledge Management, preferably within a defense or intelligence environment.
  • Strong understanding of KM systems (e.g., SharePoint), data integration, and DoD Records Management policies.
  • Ability to develop and communicate structured processes and technical solutions.
  • Experience in training, stakeholder engagement, and cross-functional collaboration.
  • Strong analytical, organizational, and communication skills.

Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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