Knowledge Base Manager Jobs in Hawaii (NOW HIRING)

JOB SUMMARY

The Information Technology (IT) Manager is responsible for the leadership, administration, support, and continuous improvement of the organization's technology infrastructure, business systems, cybersecurity initiatives, and IT operations.

This is a working manager position that combines leadership, project management, vendor management, strategic planning, and hands-on technical responsibilities. The IT Manager oversees day-to-day IT operations while supporting a multi-location business environment and ensuring that technology solutions align with organizational goals.

This position supports the Tony Group Vision: "Best Place to Work & Best Place for Our Guests to Do Business" and Mission: "Build Long-Term Relationships with Our Associates and Guests and Make a Positive Difference in Our Community."

ESSENTIAL JOB RESPONSIBILITIES

Leadership & Management

Collaborate with the Director of Technology and Projects to develop and execute IT strategies that support organizational goals and business objectives.

Provide leadership, guidance, mentoring, and performance management for IT team members.

Manage IT staff scheduling, coverage, workload distribution, and on-call responsibilities to ensure consistent support across all locations and business operations.

Recruit, train, mentor, motivate, and develop IT team members while fostering a culture of accountability, teamwork, continuous improvement, and exceptional customer service.

Conduct performance evaluations, establish goals and expectations, provide coaching and feedback, and support professional growth and career development within the IT department.

Ensure appropriate staffing levels, cross-training, documentation, and knowledge sharing to maintain operational continuity and reduce single points of dependency.

Establish priorities, allocate resources, and manage departmental workloads to ensure effective service delivery.

Develop and maintain IT policies, procedures, standards, and documentation.

Manage IT budgets, technology investments, and resource planning.

Infrastructure & Systems Administration

Administer, maintain, and support servers, workstations, operating systems, cloud services, business applications, telecommunications systems, and related technology platforms.

Analyze, develop, test, implement, and maintain technology solutions that support business operations.

Plan and execute system upgrades, migrations, deployments, and technology refresh initiatives.

Perform and oversee system maintenance, backups, disaster recovery procedures, and business continuity planning.

Ensure systems remain secure, reliable, and aligned with organizational requirements.

Network & Cybersecurity

Manage and support network infrastructure including switches, wireless networks, internet connectivity, firewalls, and related systems.

Monitor system performance, troubleshoot infrastructure issues, and coordinate resolution with vendors and service providers.

Oversee cybersecurity initiatives including user access management, endpoint protection, security monitoring, vulnerability management, and security awareness efforts.

Ensure compliance with security policies, industry best practices, and applicable regulatory requirements.

Project & Vendor Management

Lead and participate in technology projects including infrastructure upgrades, software implementations, cybersecurity initiatives, dealership technology deployments, facility technology systems, and business process improvements.

Manage relationships with technology vendors, consultants, service providers, telecommunications carriers, and software partners.

Coordinate vendor activities, project timelines, support services, and contract renewals.

Evaluate and recommend technology solutions that improve operational efficiency and business performance.

End User Support

Ensure timely and effective support for associates across all locations.

Provide technical support and troubleshooting for computers, software applications, mobile devices, printers, telecommunications systems, and related technology equipment.

Research, document, track, and resolve technical issues through the organization's ticketing system.

Partner with department leaders and associates to identify technology needs and implement practical solutions.

Ticketing System Administration

Oversee the IT ticketing system and service delivery processes, including:

Ticket assignment and prioritization

Monitoring response and resolution times

Service level performance tracking

Documentation and knowledge base management

Continuous process improvement

TONY GROUP STANDARDS

All associates are expected to demonstrate and uphold the Tony Group Standards:

SMILE - Be positive and respectful to everyone.

GREET - Greet everyone within five feet.

HELP - Help every guest or find someone who can.

THANK - Always thank the guest.

GOLD - Go for Gold (Grand Opening Look Daily).

QUALIFICATIONS

Required Skills & Abilities

Strong leadership, coaching, and team development skills.

Excellent analytical, troubleshooting, and problem-solving abilities.

Experience managing technology projects and competing priorities.

Strong understanding of network infrastructure, cybersecurity principles, cloud technologies, and business systems.

Experience managing vendors, contracts, and service providers.

Excellent verbal and written communication skills.

Strong organizational and documentation skills.

Ability to work independently while collaborating effectively with associates, managers, vendors, and executive leadership.

Commitment to delivering exceptional customer service.

Ability to adapt to evolving technologies and changing business needs.

Education & Experience

Bachelor's Degree in Computer Science, Information Technology, or a related field preferred; OR

Seven (7) years of progressive IT experience, including leadership, supervisory, or management responsibilities; OR

An equivalent combination of education, training, and experience.

Experience supporting multi-location business operations preferred.

Experience supporting automotive dealership systems, business applications, and related technologies preferred.

Additional Requirements

Must possess a valid driver's license and maintain an acceptable driving record.

Must be available to respond to critical business-impacting technology issues outside normal business hours when necessary.

PHYSICAL REQUIREMENTS

While performing the duties of this position, the associate is regularly required to:

Stand, walk, sit, and move throughout dealership and office environments.

Use hands to handle, feel, and operate technology equipment.

Reach with hands and arms.

Stoop, kneel, crouch, or crawl when necessary to install or troubleshoot equipment.

Communicate effectively in person, by telephone, and electronically.

Regularly lift and/or move up to 50 pounds.