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Knowledge Base Manager Jobs in Hawaii (NOW HIRING)

ISPA Technology

Helpdesk Technician

Honolulu, HI · On-site

$19.75 - $26.75/hr

The role involves troubleshooting technical issues, managing service tickets, and ensuring user ... knowledge base articles and standard operating procedures. • Support exercises and operational ...

CAI

Senior Customer Service Representative

Honolulu, HI · On-site

$19 - $26.25/hr

Contribute to and maintain knowledge base articles, call scripts, and standard operating procedures ... Proficiency with CRM or case management platforms * Ability to work effectively in a fast-paced ...

The Salvation Army

$20 - $24/hr

... knowledge base of local (Maui) resources will qualify. The candidate must have a clean driving ... management criteria to a Pathway of Hope Case Manager. • Assist clients in obtaining and ...

hawaiianel

Business Process Analyst

Honolulu, HI

$60K - $81K/yr

Create, maintain and improve the knowledge base and tools established by the Environmental Department, including information management within the Department's intranet site and collaboration ...

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All JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Hawaii

Knowledge Base Manager information

See Hawaii salary details

$25.5K

$61.8K

$120.5K

How much do knowledge base manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for knowledge base manager in Hawaii is $61,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $71,200.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Hawaii? For Knowledge Base Manager jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Hawaii look for? The top searched job categories for Knowledge Base Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Knowledge Base Manager jobs? Cities in Hawaii with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Hawaii as of June 2026, with employment types broken down into 63% Full Time, 35% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,844 per year, or $29.7 per hour.
Licensed Social Worker Ambulatory Hilo - Full Time Day Shift

Licensed Social Worker Ambulatory Hilo - Full Time Day Shift

Kaiser Permanente

Hilo, HI • On-site

Other

Posted 7 days ago

Job description

Description:
Job Summary:

Provides social work services including asessessment, care planning, and case coordination to patients and their families. Provides consultation to staff and other health care providers. Initiates social work plan of care. Serves as liaison between Kaiser Permanente and community to integrate services, coordinate care for clients, and enhance relationships through public relations activities.

Essential Responsibilities:


  • Prepares and evaluates assessments, development and implementation of social work service plans. Provides psychosocial assessment, diagnostic impressions, treatment of individuals/couples/families/groups, prevention of psychosocial dysfunction/disability/impairment including emotional/mental/behavioral disorders, and evaluation of practice effectiveness. Applies knowledge base, theoretical concepts, specific functional skills, and essential social values used to effect change in human behavior, emotional responses, and social conditions. Helps enhance or restore personal and social functioning.

  • Performs case management, coordination, casework intervention, and monitoring of social work service plans in areas of personal, social, or economic resources, conditions, or problems. Provides information, resource identification and referral services, mediation services, advocacy services, and education of individuals, groups, couples, and families. Coordinates services and assures patients placement in an appropriate setting.

  • Assists with administration, development, implementation, and evaluation of social work programs and policies. Conducts social work consultation and resource development. Plans for and participates in development activities to keep abreast of current trends in medical social work. Participates in performance improvement. Implements Quality Improvement processes. Assists with development and implementation of departments annual work-plan. Performs clinical record audits. Maintains educational record and provides evidence of competency.

  • Conducts research through formal design/methodology of data collection and analysis/evaluation of data, social work programs, social systems, and social policies. Documents according to departmental standards, Federal and State regulations. Assures medical record documentation.

  • Participates in departmental functions such as staff meetings, staff in-services, and committees, as assigned. Participates in orientation of new personnel.

Basic Qualifications:
Experience


  • N/A

Education

  • Masters degree in social work.
License, Certification, Registration
  • Licensed Clinical Social Worker (Hawaii) OR Licensed Social Worker (Hawaii)
  • Basic Life Support required at hire from American Heart Association
Additional Requirements:

  • N/A
Preferred Qualifications:

  • Minimum one (1) year of social work experience.
  • Healthcare experience working with medical diagnoses.
  • Demonstrated ability in networking with community agencies.

Apply