Knowledge Base Manager Jobs in Washington (NOW HIRING)

Job Description Everforth ECS is seeking a Knowledge Management Engineer to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax. Please Note: This position is contingent upon contract award. The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP focuses on operational warfighting data and aims to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts. The Knowledge Management Engineer builds and governs enterprise knowledge management capabilities that equip WDP mission stakeholders with fast, accurate, and intuitive access to the information needed to operate effectively across classified and unclassified environments. This role directly supports WDP's customer experience objectives by delivering AI-assisted content tools, structured self-service resources, and disciplined content governance that reduce Tier-1 ticket volume and accelerate operational readiness across the DoW enterprise. • Builds and maintains enterprise knowledge management capabilities supporting mission stakeholders across multi-enclave environments used for defense analytics programs such as War Data Platform (WDP) Core Integration, Joint All-Domain Decision Support, and headquarters-level operational planning systems.
• Develops structured knowledge repositories using SharePoint, Confluence, and ServiceNow Knowledge Base modules, applying controlled vocabulary design, content classification, metadata tagging, and lifecycle governance to organize standard operating procedures, instructional guides, frequently asked questions, and troubleshooting materials.
• Implements artificial intelligence-assisted content generation and recommendation tools to surface relevant guidance, accelerate issue resolution, and reduce Tier-1 ticket volume.
• Configures self-service portals, graphical interfaces, and automated search experiences to improve user navigation, reduce cognitive load, and align with customer experience design objectives.
• Coordinates with onboarding teams, access management personnel, platform engineers, cybersecurity specialists, and data operations teams to validate content accuracy, incorporate new workflows, and reflect evolving system behaviors.
• Conducts analytics on knowledge base utilization, search failure rates, article helpfulness scores, and self-service resolution percentages to identify gaps, develop new material, and improve content quality.
• Supports operational continuity by producing release notes, change summaries, quick reference guides, and mission updates following major system upgrades or capability deployments.
• Participates in customer engagement sessions, training events, and user community forums to gather feedback and integrate field insights into knowledge artifacts.
• Delivers increased operational readiness, faster information retrieval, and higher service desk efficiency through disciplined knowledge engineering practices and mission-aligned content development.
• Performs other duties as assigned. Required Skills • Current Secret security clearance with the ability to obtain and maintain a Top Secret (TS) security clearance.
• 3 or more years of experience designing, building, and managing enterprise knowledge management systems in a federal government or classified environment, including hands-on development of structured content repositories, self-service portals, and knowledge governance frameworks using platforms such as SharePoint, Confluence, or ServiceNow Knowledge Base.
• Demonstrated experience applying AI-assisted tools, automated search configurations, or retrieval-augmented generation (RAG) techniques to improve knowledge discoverability, content recommendation, and self-service resolution rates within a mission-facing or enterprise IT support environment.
• Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
• Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management). Desired Skills • Active Top Secret (TS) security clearance.
• Familiarity with DoW or federal government knowledge management standards, including experience maintaining centralized knowledge repositories in compliance with content lifecycle governance requirements such as archiving, version control, and access-controlled distribution across multi-enclave environments.
• Experience measuring and reporting on knowledge base performance indicators such as search failure rates, article helpfulness scores, and self-service deflection percentages, with demonstrated ability to translate analytics into targeted content improvements.
• Working knowledge of AI/ML content generation tools, large language model (LLM) integrations, or Retrieval-Augmented Generation (RAG) architectures as applied to enterprise knowledge platforms, including familiarity with prompt engineering, domain-specific knowledge grounding, and dynamic policy update capabilities that reduce the need for static user retraining.
• Experience supporting knowledge management functions within an IT service management or help desk environment, including coordination with Tier-1 and Tier-2 support teams to develop troubleshooting content, reduce repeat ticket volume, and align knowledge artifacts with evolving platform capabilities. ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law. is the federal segment of , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies. Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow. We value: * Attracting and developing top talent and high-performing teams * Fostering a culture that is engaging, accountable, and mission-driven