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Knowledge Base Manager Jobs in Washington (NOW HIRING)

NSS

Knowledge Manager

Arlington, VA · On-site

$90 - $130/hr

This knowledge base can be the same knowledge base as used by incident management. * Provide unrestricted read access by CESO-authorized staff and other CESO designated personnel to all current and ...

GDIT

Knowledge Manager

Falls Church, VA

Information Technology Infrastructure Library (ITIL), Knowledge Base Management, Knowledge Management Tools, ServiceNow Platform, Writing Documentation Certifications: None Experience: 3 + years of ...

Koniag, Inc.

ITSM Knowledge Manager

Washington, DC · On-site

$115K - $129K/yr

Conduct regular knowledge base audits and reviews, identifying outdated, inaccurate, or missing ... Partner with the problem management team to ensure that root cause analyses and permanent fixes are ...

kgs

ITSM Knowledge Manager

Washington, DC

Conduct regular knowledge base audits and reviews, identifying outdated, inaccurate, or missing ... Partner with the problem management team to ensure that root cause analyses and permanent fixes are ...

kgs

ITSM Knowledge Manager

Washington, DC

Conduct regular knowledge base audits and reviews, identifying outdated, inaccurate, or missing ... Partner with the problem management team to ensure that root cause analyses and permanent fixes are ...

Koniag Services, Inc.

ITSM Knowledge Manager

Washington, DC · On-site

$110 - $140/hr

Conduct regular knowledge base audits and reviews, identifying outdated, inaccurate, or missing ... Partner with the problem management team to ensure that root cause analyses and permanent fixes are ...

New

Base-2 Solutions, LLC

Knowledge Manager

Reston, VA · On-site

Yes Position Summary Base-2 Solutions is seeking a Knowledge Manager to support information sharing and analytic production by aligning processes, workflows, and technology. This role supports ...

Peraton

Knowledge Manager

Fort George G Meade, MD · On-site

$112K - $179K/yr

Acts as an SME for Knowledge Management and its reporting capabilities, manages content and ... base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or ...

Peraton

Knowledge Manager

Fort George G Meade, MD

$112K - $179K/yr

Acts as an SME for Knowledge Management and its reporting capabilities, manages content and ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...

Peraton

Knowledge Manager

Fort George G Meade, MD · On-site

$112K - $179K/yr

Acts as an SME for Knowledge Management and its reporting capabilities, manages content and ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...

Pae

Knowledge Manager (Mid-Level)

Washington, DC · On-site

$80K - $160K/yr

As a Knowledge Manager supporting DIA, you'll align the processes and technology that make ... The base salary range for this position is $80k to $160k . This range reflects the minimum and ...

Amentum

Knowledge Manager (Mid-Level)

Washington, DC · On-site

$80K - $160K/yr

As a Knowledge Manager supporting DIA, you'll align the processes and technology that make ... The base salary range for this position is $80k to $160k . This range reflects the minimum and ...

GDIT

Knowledge Management Specialist

Bethesda, MD · Hybrid

$83K - $113K/yr

No Knowledge Management Specialist GDIT is seeking a Knowledge Management Specialist to write and edit documentation for an IT knowledge base as part of the larger National Institutes of Health (NIH ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Washington

Knowledge Base Manager information

See Washington salary details

$27.7K

$67.4K

$131.4K

How much do knowledge base manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for knowledge base manager in Washington is $67,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,600.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's knowledge management system, ensuring information is accurate, accessible, and up-to-date. They often collaborate with content creators, use tools like content management systems, and may analyze user feedback to improve the knowledge base's effectiveness.

What are popular job titles related to Knowledge Base Manager jobs in Washington?

For Knowledge Base Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Manager jobs in Washington look for?

The top searched job categories for Knowledge Base Manager jobs in Washington are:

What cities in Washington are hiring for Knowledge Base Manager jobs?

Cities in Washington with the most Knowledge Base Manager job openings:

Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 14% Part Time, 2% Temporary, and 6% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $67,418 per year, or $32.4 per hour.

IT Service Desk / Knowledge Base Manager

Fort Belvoir, VA • On-site

Kaimetrix
11 - 50 employees
Learn more about Kaimetrixexternal

$90 - $120/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

IT Service Desk / Knowledge Base Manager

About Kaimetrix, L. L. C.
At Kaimetrix, we deliver complete IT solutions and bring together complex and often siloed services - increasing the value of IT through a holistic, end-to-end approach. We combine real data with expert insights to help organizations modernize, streamline operations, advance IT initiatives, and achieve mission success for federal civilian, defense, and intelligence agencies. Our core capabilities include cybersecurity, data operations, end-user support, IT management, software development, systems engineering, process improvement, and technical advisory.

We believe our greatest asset is our people. We invest in our team’s growth, empower them with autonomy and accountability, and offer meaningful work that supports mission-focused agencies while advancing your career.

Join us if you’re looking to do impactful work, develop professionally, and be part of a culture that values continuous improvement, metrics-driven performance, and exceptional service.

Benefits Summary: Kaimetrix offers a comprehensive benefits package that includes medical, dental, and vision insurance; company-paid short-term and long-term disability coverage; company-paid life and AD&D insurance with additional voluntary options; a 401(k) and Roth retirement plan with employer matching; paid time off that increases with tenure; 11 paid federal holidays; FSA and HSA options; commuter benefits; annual education reimbursement for approved training and certifications; employer-paid identity protection; and optional supplemental coverages such as accident, cancer, critical illness, and hospital indemnity.

Kaimetrix, L.L.C. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

About the role

Kaimetrix is seeking an IT Service Desk / Knowledge Base Manager – Level IV to provide expert-level technical support and leadership for enterprise service desk operations in a secure, mission-critical environment. This role serves as the primary escalation point for complex incidents while overseeing knowledge management processes to ensure efficient, high-quality support delivery.

What you’ll do
  • Serve as the primary escalation point for complex and critical client-level hardware and software issues
  • Apply advanced troubleshooting techniques, diagnostic tools, and industry best practices to develop effective and scalable solutions
  • Analyze service desk data to identify trends, patterns, and opportunities for process improvement and optimization
  • Collaborate with engineering, product, and cross-functional teams to enhance system performance and supportability
  • Lead the development and implementation of new service desk strategies and support processes
  • Manage and maintain the organization’s knowledge base to improve team efficiency and knowledge sharing
  • Provide technical leadership and guidance to service desk and support personnel
  • Serve in a site lead capacity, coordinating service desk operations and support activities across environments
Qualifications Education/Experience
  • Minimum of 10 years of progressive experience in IT service desk, knowledge management, or related support roles
  • Master’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
Certifications
  • Active Tier 3 (T3) background investigation or ability to obtain and maintain
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