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Knowledge Base Manager Jobs in Washington (NOW HIRING)

Enterprise Knowledge

Semantic Modeler

Arlington, VA · On-site

... knowledge & data management technology solutions, business analysis, and consulting skills ... Additionally, contribute to EK's robust Knowledge Base by developing thoughtful and impactful ...

Enterprise Knowledge

Semantic Modeler

Arlington, VA · On-site

... knowledge & data management technology solutions, business analysis, and consulting skills ... Additionally, contribute to EK's robust Knowledge Base by developing thoughtful and impactful ...

W3Global Inc.

Project Manager - Base Building

Reston, VA · On-site

$120K/yr

While the core focus is structural base building, candidates must also possess strong knowledge and ... Manage full project lifecycles from ground-breaking through final handover. * Lead the complete ...

Hadrian Automation

Proposal Manager

Washington, DC · On-site

$125K - $140K/yr

KNOWLEDGE MANAGEMENT * Maintain and continuously improve Hadrian's proposal knowledge base: standard templates, boilerplate narratives, past performance writeups, and company reference data (CAGE ...

DMI

Service Desk Manager

Washington, DC · On-site

$109K/yr

Administer and maintain the cloud-based ITSM solution including workflow configuration, ticket standards, and knowledge base management * Determine and acquire resources to meet operational scope ...

DMI

Service Desk Manager

Washington, DC

Administer and maintain the cloud-based ITSM solution including workflow configuration, ticket standards, and knowledge base management * Determine and acquire resources to meet operational scope ...

DMI

Service Desk Manager

Washington, DC · On-site

$109K - $119K/yr

Administer and maintain the cloud-based ITSM solution including workflow configuration, ticket standards, and knowledge base management * Determine and acquire resources to meet operational scope ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Washington

Knowledge Base Manager information

See Washington salary details

$27.7K

$67.4K

$131.4K

How much do knowledge base manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for knowledge base manager in Washington is $67,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,600.00 per year, depending on experience, location, and employer.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Washington? For Knowledge Base Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Washington look for? The top searched job categories for Knowledge Base Manager jobs in Washington are:
What cities in Washington are hiring for Knowledge Base Manager jobs? Cities in Washington with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $67,418 per year, or $32.4 per hour.
Service Desk Manager

Service Desk Manager

Digital Management, LLC

Washington, DC • On-site

$119K/yr

Other

Medical, Life, Retirement

Posted 21 days ago

Job description

About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, ef?cient, and cost-effective solutions that drive measurable results. Learn more at
About the Opportunity
DMI, LLC is seeking a Service Desk Manager to lead for the technical service desk, accountable for the end-to-end lifecycle of all IT incidents and problems across a multi-site environment supporting 700+ network users across seven locations. This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to drive consistent, high-quality service delivery.
Duties and Responsibilities:
  • Own the full incident and problem lifecycle from logging, categorization through escalation, resolution, and closure in the ITSM platform (ServiceNow, BMC Helix, or equivalent)
  • Manage and provide daily direction to service desk staff across onsite and remote support functions; coordinate integration between off-site service desk operations and onsite technical teams
  • Monitor SLA performance, analyze trends, and report metrics to program leadership; drive continuous improvement based on operational data
  • Manage escalations to Tier 3 and vendor teams; oversee major incident handling including stakeholder communications and real-time updates during outages
  • Administer and maintain the cloud-based ITSM solution including workflow configuration, ticket standards, and knowledge base management
  • Determine and acquire resources to meet operational scope; coordinate staffing across service hours including after-hours support coverage
  • Partner with the Tier 3 Network Lead, Tier 3 System Administrator Lead, and customer IT staff to align service desk operations with infrastructure and security requirements

Qualifications
Required Skills & Certifications:
  • Practical experience with the ITIL 4 Framework, specifically Service Operation and Service Transition
  • Demonstrated experience managing multi-site service desk operations with SLA accountability
  • Proficiency with cloud-based ITSM platforms (ServiceNow, BMC Helix, or equivalent)
  • Experience managing escalation workflows and major incident coordination
  • ITIL 4 Foundations


Physical Requirements: None required for this position.

Location: Washington, DC
#LI-BQ1
#DICE
Minimum Salary Rate
$109,525.50
Median Salary Rate
$119,023.50
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
  • Do What's Right - We lead with honesty and integrity.
  • Own the Outcome - We take responsibility and deliver.
  • Deliver for Our Customers - We are relentless about delivering value.
  • Think Bold, Act Smart - We innovate with purpose.
  • Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:
  • Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
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