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Knowledge Base Manager Jobs in Washington (NOW HIRING)

Antithesis Operations LLC

Support Engineer

Vienna, VA · On-site

$75K - $100K/yr

... management, resolution tracking, and communication * Contribute to the continuous improvement of the knowledge base by identifying gaps and suggesting updates based on request patterns * Respond to ...

SAIC

Production Support Analyst Senior

Arlington, VA

$120K - $160K/yr

Experience with monitoring incident management ticketing systems and keeping production and scheduled jobs on track. * Experience creating Knowledge Base Articles (KBAs) and Standard Operating ...

SAIC

Production Support Analyst

Arlington, VA

$80K - $120K/yr

Experience with monitoring incident management ticketing systems and keeping production and scheduled jobs on track. * Experience creating Knowledge Base Articles (KBAs) and Standard Operating ...

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Knowledge Base Manager information

See Washington salary details

$27.7K

$67.4K

$131.4K

How much do knowledge base manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for knowledge base manager in Washington is $67,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,600.00 per year, depending on experience, location, and employer.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Washington? For Knowledge Base Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Washington look for? The top searched job categories for Knowledge Base Manager jobs in Washington are:
What cities in Washington are hiring for Knowledge Base Manager jobs? Cities in Washington with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $67,418 per year, or $32.4 per hour.
Senior Knowledge Management Professional

Senior Knowledge Management Professional

Humana

Arlington, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Humana rating

7.9

Company rating: 7.9 out of 10

Based on 261 frontline employees who took The Breakroom Quiz

158th of 281 rated insurance

Job description

Become a part of our caring community
The Senior Knowledge Management Professional will develop and manage assets to improve accessibility and accuracy through high-quality knowledge that enables efficient service delivery, platform enhancements, and AI/automation outcomes. The KM Senior Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors and partnerships.

The Senior Knowledge Management Professional creates, updates, and standardizes knowledge assets (policies, procedures, and FAQs) to ensure consistency and quality.

Job Responsibilities:

  • Define and apply tagging, classification, and metadata to improve usability and searchability.
  • Establish workflows for content review, approval, and lifecycle management to maintain content accuracy and compliance.
  • Define and manage usage metrics and feedback to identify gaps and drive improvements with HR and Tech partners.
  • Serve as example partner across the Human Resources team, business lines, and tech organization to align content to service delivery and AI/automation initiatives.
  • Integrate industry research including external best practices, industry standards, and emerging trends to optimize knowledge management.
  • Serve as proactive thought and execution leader who will influence knowledge management strategy.
  • Communicate insights and outcomes to all levels of partners and leaders.
  • Exercise considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact

Required Qualifications

  • Bachelor's degree in business, Human Resources, Information Management, IT, Communications, or related field
  • 3-5 years of experience in knowledge management, HR, operations, or content management
  • Demonstrated documentation, taxonomy, and metadata management skills
  • Experience working with content management systems or knowledge platforms (e.g., SharePoint, Confluence, ServiceNow)
  • Analytical mindset; ability to use data to improve content effectiveness
  • Excellent communication and stakeholder management skills
  • Keen attention to detail, action-oriented, excellent organization skills, and demonstrated ability to move forward multiple projects simultaneously

Preferred Qualifications

  • Demonstrated understanding of Workday, ServiceNow, Phenom, a plus
  • Strong MS Office (Word, Excel, PowerPoint) skills.
  • Exposure to AI-enabled knowledge solutions or virtual agents
  • Familiarity with data analytics, UX/content design, or information architecture
  • Healthcare or regulated environment experience

Additional Information

Qualified candidates are required to live within commutable distance for a hybrid (~3 days in-office) work arrangement. Locations options are:

  • Washington, D.C. metropolitan area
  • Louisville, KY metropolitan area
  • Dallas, TX metropolitan area
  • Chicago, IL metropolitan area

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$86,200 - $118,600 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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