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Knowledge Base Manager Jobs (NOW HIRING)

NSS

Knowledge Manager

Arlington, VA

This knowledge base can be the same knowledge base as used by incident management. * Provide unrestricted read access by CESO-authorized staff and other CESO designated personnel to all current and ...

NSS

Knowledge Manager

Arlington, VA

This knowledge base can be the same knowledge base as used by incident management. * Provide unrestricted read access by CESO-authorized staff and other CESO designated personnel to all current and ...

STS Technical Services

Aircraft Base Manager

Wilmington, OH · On-site

$74K - $89K/yr

Position Overview The Base Manager is responsible for supervising aircraft fuel system maintenance ... This role requires hands-on leadership, strong technical knowledge, and the ability to manage ...

TTEC

Global Knowledge Base Content Specialist III Apply now At Percepta, the Global Knowledge Base ... Support department management as required. Identify process breakdowns by performing root cause ...

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$24.5K

$59.5K

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How much do knowledge base manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for knowledge base manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
More about Knowledge Base Manager jobs
What cities are hiring for Knowledge Base Manager jobs? Cities with the most Knowledge Base Manager job openings:
What are the most commonly searched types of Knowledge Base jobs? The most popular types of Knowledge Base jobs are:
What states have the most Knowledge Base Manager jobs? States with the most job openings for Knowledge Base Manager jobs include:
What job categories do people searching Knowledge Base Manager jobs look for? The top searched job categories for Knowledge Base Manager jobs are:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 62% Full Time, 36% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.
Knowledge Manager

Knowledge Manager

NSS

Arlington, VA

Other

Posted 17 days ago

Job description

We are seeking a Knowledge Manager to support the Compartmented Enterprise Services Office (CESO) Task Order for the GIG Service Management - Operations II (GSM-O II) contract. This person should be a seasoned, self-motivated, professional with at least 5 years of experience providing mission impact through knowledge management tools and concepts. A skilled knowledge manager knowledgeable and experienced in military and DoD environments providing content, document, and records management support to teams developing high impact, decision quality products for senior leaders. We are looking for a self-starter with experience leveraging Microsoft office products to build graphics, charts and high impact briefing materials as well as hands on experience developing data centric SharePoint, Jira, and other cloud hosted metric-centric dashboards. Your role will be critical in building decision quality products that derive knowledge and insight from raw real-time and near-time data sources. With the CESO program, the Defense Information System Agency (DISA) is looking to transform the existing Secure Web Services (SWS) environment, which provides secure information sharing to the community, into a more mature service offering to meet the DoD and intelligence communities. As part of this task order, Leidos will manage the commercial cloud migration and disestablishment of legacy systems, fully automate the continuous development & continuous integration environment, fourth estate consolidation, professionalize services - ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog for Defense Working Capital Fund (DWCF) Model.
RESPONSIBILITIES:
  • Develop, in coordination with the Government, Training and Knowledge Transfer requirements and policies.
  • Develop, document, and maintain training and knowledge transfer procedures that meet requirements and adhere to defined policies.
  • Develop end-user training and knowledge management materials in support of new releases.
  • Develop, implement, and maintain a CESO-accessible knowledge database/portal.
  • The Contractor shall maintain and ensure proper retention of all documents, files, presentations, and materials in accordance with CESO knowledge management practices.
  • Support and sustain end-user online/portal access to service requests and incident reports.
  • Develop and provide operational reports and dashboards (e.g., daily, weekly, monthly) that provide status of operational activities, production issues and key operational metrics.
  • Develop and deliver improvement plans as required to meet SLAs.
  • Develop, document, and maintain service level monitoring and reporting procedures that meet requirements and adhere to defined policies.
  • Establish and maintain a problem management knowledge base that is accessible to CESO where information about problems, root cause, known errors, workarounds and problem resolution actions are recorded and tracked. This knowledge base can be the same knowledge base as used by incident management.
  • Provide unrestricted read access by CESO-authorized staff and other CESO designated personnel to all current and historical problem management records and knowledge base data.
  • Identify, develop, document, and recommend appropriate workarounds for known errors of unresolved problems, notify incident management, and all other appropriate stakeholders of its availability, if approved. Document the work-around in the knowledge base.
  • Document and update problem management knowledge base with information regarding problem resolution actions, activities, and status and notify all appropriate stakeholders of availability of information.
  • Coordinate with CESO and third-party service providers to ensure that knowledge on problems related to other IT service areas is captured and entered in a centralized problem management knowledge base.
  • Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint environment
  • Maintain metadata associated with publication dates, author information, keywords and other structure data associated with articles.
  • Knowledge and experience with creating and mainlining document control, naming convention structure associate with knowledge management practices.
QUALIFICATIONS:
  • 5+ years of hands-on experience providing mission impact through knowledge management tools and concepts.
  • Experience with MS SharePoint, making and managing document libraries and list.
  • Understanding of networking and operating systems technologies.
  • Candidate must possess an active DOD Top Secret/SCI level security clearance, and be eligible to obtain and maintain a CI/Poly
  • Experience working in a high op-temp, Top Secret environment.
  • Ability to translate highly technical matter to non-technical audience.
  • Excellent communication skills
PREFERRED QUALIFICATIONS
  • Prior experienced with DISA and DISA's support to mission partners
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About NSS

Sourced by ZipRecruiter

NSS RPO was founded by Jessica Nicholson and Conor Nicholson in 2009. They saw the need for a nice services company that valued their employees by putting them first. With Jessica’s organizational skills and strategy along with Conor’s network, the company employed 25 contract recruiters in less than a year and proceeded to make the Inc. 5000 as one of the fastest growing companies in America, three years in a row. Since its inception, NSS RPO has hired hundreds of recruiters in over 30 states. NSS RPO is proud to include among its clients eight of the ten largest government contractors, the world's largest job board, entertainment company and one of the nation’s largest banks. NSS RPO is your trusted provider of Recruitment Process Outsourcing (RPO) solutions. Founded by an experienced recruiter and solely focused on RPO, NSS RPO offers a strong network of exceptional recruiters and customizable staffing solutions. Named to Washington Business Journal’s prestigious list of Top 25 Staffing Agencies seven years in a row, NSS RPO is known for its quality, agility, and expertise. If you have a recruitment staffing need at your organization, NSS RPO can customize a solution for you, no matter how big or small.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Herndon, VA, US

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