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Knowledge Base Manager Jobs in Alberta (NOW HIRING)

The Base Material Coordinator (BMC) will report to the Director Inventory but will also adhere to ... Have detailed knowledge of TA Supply Chain policies and processes; * Manage local stores inventory ...

The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...

Collaborate with Product, Sales, Partner Alliance, Events, Digital Marketing, Base Management, and ... Experience marketing cybersecurity solutions and working knowledge of cybersecurity professional ...

Collaborate with Product, Sales, Partner Alliance, Events, Digital Marketing, Base Management, and ... Experience marketing cybersecurity solutions and working knowledge of cybersecurity professional ...

Support the development of customer self-service resources, knowledge base articles, and support ... Oversee content management and admin functions withinthe LMStraining platform. Work closely withthe ...

Sound understanding of the field management process and a strong technical knowledge base with in-depth knowledge of quality management and labour relations. * Strong interpersonal skills, an ability ...

... tactical plans, maintain knowledge base of Security architectural requirements, various ... Every hiring decision is made by our hiring managers and recruitment professionals, who are ...

... tactical plans, maintain knowledge base of Security architectural requirements, various ... Every hiring decision is made by our hiring managers and recruitment professionals, who are ...

... tactical plans, maintain knowledge base of Security architectural requirements, various ... Every hiring decision is made by our hiring managers and recruitment professionals, who are ...

... tactical plans, maintain knowledge base of Security architectural requirements, various ... Every hiring decision is made by our hiring managers and recruitment professionals, who are ...

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Knowledge Base Manager information

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Alberta? For Knowledge Base Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Alberta look for? The top searched job categories for Knowledge Base Manager jobs in Alberta are:
Infographic showing various Knowledge Base Manager job openings in Alberta as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Base Material Coordinator

Top Aces, Inc.

Cold Lake, AB โ€ข On-site

Full-time

Posted 8 days ago


Job description

Founded in 2000 by three former Royal Canadian Air Force (RCAF) CF-18 fighter pilots who identified an opportunity to improve military readiness training, Top Aces has since established itself as the world leader in contracted adversary air (ADAIR) services and joint terminal attack controller (JTAC) training.

We pride ourselves on our unblemished safety record, having flown an industry leading 130,000+ hours of operational training without accident in support of customers worldwide, including Canada, the U.S., Germany, and multiple other NATO allies and international partner nations.

Our vision is to be the most trusted provider of innovative defense training solutions, continuously elevating standards in an industry where "Experience Matters." This commitment to innovation and technology ensures we remain adaptable, training allied militaries to succeed against evolving threats.

Top Acesโ€™ dynamic team contributes to delivering on our purpose of training the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every day!

Join our team!

Essential Duties and Responsibilities:

The Base Material Coordinator (BMC) will report to the Director Inventory but will also adhere to functional and compliance direction from the Base lead.ย  Primary responsibilities include:

  • Be knowledgeable of and adhere to TA policies and procedures;
  • Have detailed knowledge of TA Supply Chain policies and processes;
  • Manage local stores inventory and any satellite warehousing - Parts count and locations;
  • Manage local and/or satellite Quarantine inventory - count and locations;
  • Maintain valid Dangerous and Controlled goods certifications;
  • Establish and maintain current inventory of hazardous material / explosives;
  • Maintain a valid fork-lift operator permit;
  • Oversee local RFP, PO and RO transactions in TA IT systems;
  • If required, create Request for Quotes (RFQs) to obtain price and availability;
  • Coordinate required purchasing actions with TA Logistics. Conduct local consumables purchasing;
  • Monitor estimated delivery dates and proactively deal with Suppliers to ensure timely deliveries;
  • Communicate with local employees and TA Logistics to manage and mitigate impact of overdue orders;
  • Receive merchandise from different sources;
  • Conduct in-coming inspection, then store appropriately and populate the inventory system accordingly;
  • Collaborate with TA Log staff and suppliers to ensure vendor quality assurance;
  • Prepare items for shipping (packing), respect special packaging instruction if required;
  • Adhere to DG and CG shipping requirements. Be prepared to support routine cross border shipments;
  • Support TA safety programs and Quality Management System;
  • Provide ISC support to deployed operations, under supervision of deployed Maintenance Lead;
  • Prepare part kits for maintenance personnel;
  • Attend training courses to ensure continued qualifications;
  • Assist in the on-the job training and instruction of personnel as required; and
  • Perform other related duties as assigned by supervisor.

Secondary Duties and Responsibilities:

  • As detailed by your Base Manager/Lead, Maintenance and approved by DOM

Education and/or Work Experience Requirements:

  • Previous experience with shipping/receiving and/or inventory/stores management;
  • Previous military or commercial aviation logistics experience a significant asset;
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers in English.ย  Frech a significant asset;
  • Excellent computer proficiency (MS Office โ€“ Word, Excel and Outlook). Experience with ERP Systems and/or SharePoint an asset;
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service;
  • Team player, but able to work independently with minimal supervision to carry out tasks within parameters of instructions given, prescribed routines, and standard accepted practices;
  • High level of professionalism continuously shows courtesy and respect for team members.
  • Ability to perform all work in support of our Corporate Values of Excellence, Service, Integrity โ€ฆ Together.

    Physical Requirements:

    • Must be able to lift and carry up to 50 lbs
    • Must be able to talk, listen and speak clearly on telephone

    Working Conditions:

    • Shift working (day, night and weekend);
    • Work outside in extreme weather;
    • Travel is required for the position; and
    • International travel may also be required.

    Supervisory, Training and Advisory Responsibilities:

    • OH&S (Occupational Health and Safety) program training
    • AMS (Aircraft maintenance system) training
    • Handling, Storage and Shipping of dangerous goods training
    • MSDS training

    Occupational Health and Safety:

    You will have the following responsibilities in order to comply with the company's Occupational Health and Safety program:

    • Working in compliance with Occupational Health and Safety acts and regulations
    • Following safe work practices and procedures and using safeguards and personal protective equipment
    • Reporting hazards (such as unsafe situations and activities) to their supervisor immediately.

    Security Clearance Requirements/ CGP / ITAR:

    Position requires Level II clearance with the Canadian Government and the ability to gain access to the Canadian Controlled Goods Program

    #LI-LS1#LI-Onsite