ZipRecruiter

Log In

1

Knowledge Base Manager Jobs in Alberta (NOW HIRING)

PCL Construction

Knowledge Architect

Edmonton, AB

You'll play a key role in designing, maintaining, and evolving PCL's corporate knowledge base ... In addition, you'll help champion continuous improvement and innovation in knowledge management ...

PCL Construction

Knowledge Architect

Edmonton, AB · On-site

You'll play a key role in designing, maintaining, and evolving PCL's corporate knowledge base ... In addition, you'll help champion continuous improvement and innovation in knowledge management ...

PCL Construction

Knowledge Architect

Edmonton, AB

You'll play a key role in designing, maintaining, and evolving PCL's corporate knowledge base ... In addition, you'll help champion continuous improvement and innovation in knowledge management ...

OPI Systems

Customer Success Manager

Calgary, AB

Support the development of customer self-service resources, knowledge base articles, and support ... Oversee content management and admin functions withinthe LMStraining platform. Work closely withthe ...

KPMG

Lead Security Architect

Calgary, AB

... tactical plans, maintain knowledge base of Security architectural requirements, various ... Every hiring decision is made by our hiring managers and recruitment professionals, who are ...

KPMG

Lead Security Architect

Lethbridge, AB · On-site

... tactical plans, maintain knowledge base of Security architectural requirements, various ... Every hiring decision is made by our hiring managers and recruitment professionals, who are ...

KPMG

Lead Security Architect

Edmonton, AB

... tactical plans, maintain knowledge base of Security architectural requirements, various ... Every hiring decision is made by our hiring managers and recruitment professionals, who are ...

next page

Showing results 1-20

All JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Alberta

Knowledge Base Manager information

See Alberta salary details

$25.5K

$68K

$108K

How much do knowledge base manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for knowledge base manager in Alberta is $67,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $79,000.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Alberta? For Knowledge Base Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Alberta look for? The top searched job categories for Knowledge Base Manager jobs in Alberta are:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Alberta as of June 2026, with employment types broken down into 1% As Needed, 61% Full Time, 36% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $67,952 per year, or $32.7 per hour.
Knowledge Architect

Knowledge Architect

PCL Construction

Edmonton, AB

Other

Posted 5 days ago

PCL Construction rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

The future you want is within reach.

At PCL, your personal and professional growth is our passion. We're excited to help you discover what's next in your journey so you can build a legacy that you're proud of. With locations and projects across North America and beyond, exciting opportunities are waiting for you in dozens of cities.

As a Knowledge Architect for our Edmonton NAHQ office, you will be a trusted steward of corporate knowledge, enabling teams across the organization to access accurate, timely, and relevant information when they need it most. You'll play a key role in designing, maintaining, and evolving PCL's corporate knowledge base, ensuring our business guides, best practices, directives, and policies are clear, current, and easy to navigate.

You'll collaborate closely with subject matter experts, corporate teams, and district partners to organize and optimize content, strengthen governance practices, and promote consistent, highquality documentation across the business. Your work will directly support operational efficiency, sound decisionmaking, and knowledge sharing at scale.

In addition, you'll help champion continuous improvement and innovation in knowledge management, including exploring emerging tools - such as AI - to enhance how information is curated, maintained, and accessed across the organization.

Responsibilities
  • Develop and implement strategies for effective knowledge sharing across the organization, including maintaining and enhancing the Knowledge section of PCL's SharePointbased intranet.
  • Oversee the creation, revision, organization, and governance of corporate knowledge documents, including Business Guides, Best Practices, Mandates, Directives, and Policies.
  • Coordinate regular reviews with subject matter experts to ensure content remains accurate, relevant, and uptodate, and proactively update, archive, or retire outdated information.
  • Design and maintain document taxonomy and metadata standards to improve searchability and content retrieval across the organization.
  • Serve as a SharePoint subject matter expert, providing guidance on structure, navigation, permissions, workflows, and user experience optimization.
  • Collaborate with corporate departments and district teams to support local knowledge areas while maintaining alignment with corporate standards and taxonomy.
  • Provide editorial oversight, including editing and proofreading, to ensure clarity, consistency, tone, and alignment with corporate communication standards.
  • Analyze data such as search trends, page views, and user feedback to identify content gaps and prioritize improvements.
  • Explore and evaluate new tools and technologies - including AIenabled solutions - to enhance knowledge management processes and recommend opportunities for adoption.
  • Build strong, trusted relationships with internal stakeholders and act as an advisor on knowledgerelated matters.
Qualifications
  • Bachelor's degree in Information Management, Knowledge Management, Library/Archive Science, Business Administration, or a related field, or an equivalent combination of education and experience.
  • Proven experience in a knowledge management, information management, or content management role (e.g., Knowledge Manager, Technical Writer/Editor, or similar).
  • High proficiency with Microsoft Office 365 and SharePoint, with the ability to design, manage, and optimize intranet content and document libraries.
  • Strong technical writing, editing, and proofreading skills with exceptional attention to detail.
  • Ability to understand and work with constructionrelated or technical content, or demonstrated ability to learn industry terminology quickly.
  • Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels of the organization.
  • Highly organized, selfdirected, and comfortable managing multiple priorities and review cycles.
  • Analytical mindset with the ability to use data to inform decisions and improvements.
  • Adaptable, proactive, and energized by continuous improvement and change.
  • Certification like Project Management Professional (PMP) or Change Management considered an asset.

Your Work Has Purpose Here

PCL projects are where life happens, where communities connect, careers begin, and progress is made. Regardless of the type of project, we are building something bigger: a future that's inclusive, resilient and full of opportunity.

At PCL Constructors Inc., we are committed to creating a workplace where everyone belongs. We value the diverse experiences, identities and perspectives our employees bring. Employment decisions are based on merit, potential and the drive to make a difference, regardless of race, gender, age, ability or background.

We know everyone's needs are different, if you require accommodation during the application process, please contact careers@pcl.com and include the position and location of interest.

This recruitment process does not involve the use of artificial intelligence (AI) to screen, assess, or select applicants. All hiring decisions are made by human reviewers.

Company: PCL Constructors Inc.

Primary Location: Edmonton, Alberta (Corporate)

Job Title: Knowledge Architect

Requisition ID: 11931

What PCL Construction employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply