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Knowledge Base Manager Jobs in Alberta (NOW HIRING)

JPI Solutions

Senior SCADA Specialist

Grande Prairie, AB · On-site +1

$50 - $75/hr

Contribute to JPI's knowledge base - write procedures, test documents, and informative articles for ... Superb time management or organizational skills including the ability to meet or exceed deadlines ...

Urus

ERP Application Analyst

Rocky View County, AB · On-site

Maintain and update SOPs and knowledge base articles as processes evolve. * Identify recurring ... Familiarity with IT ticketing systems and incident management best practices. As a holding company ...

Trans Ova Genetics

Maintain and update SOPs and knowledge base articles as processes evolve. * Identify recurring ... Familiarity with IT ticketing systems and incident management best practices. As a holding company ...

AgSource

ERP Application Analyst

Rocky View County, AB · On-site

Maintain and update SOPs and knowledge base articles as processes evolve. * Identify recurring ... Familiarity with IT ticketing systems and incident management best practices. As a holding company ...

Urus Group LP

Maintain and update SOPs and knowledge base articles as processes evolve. * Identify recurring ... Familiarity with IT ticketing systems and incident management best practices. As a holding company ...

Sonepar

Sales Representative

Edmonton, AB

In Canada, we are represented by 6 locally managed electrical and industrial distributors and have ... Maintaining knowledge base on current products and learning about new products. * Providing pricing ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

Salary: About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP ... knowledge base and internal documentation. Collaborate closely with other IT support teams to ...

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... knowledge base and internal documentation. Collaborate closely with other IT support teams to ...

Accenture

Solution Architect - CCaaS

Calgary, AB · On-site

Define integration strategies across CRM, workforce management, knowledge, reporting, telephony ... LLM-powered intent recognition, generative answers, and knowledge base integration * Integrate with ...

Sonepar

Inside Sales Representative

Edmonton, AB · On-site

In Canada, we are represented by 6 locally managed electrical and industrial distributors and have ... Maintaining knowledge base on current products and learning about new products. * Identify product ...

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All JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Alberta

Knowledge Base Manager information

See Alberta salary details

$25.5K

$68K

$108K

How much do knowledge base manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for knowledge base manager in Alberta is $67,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $79,000.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Alberta? For Knowledge Base Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Alberta look for? The top searched job categories for Knowledge Base Manager jobs in Alberta are:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Alberta as of June 2026, with employment types broken down into 1% As Needed, 61% Full Time, 36% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $67,952 per year, or $32.7 per hour.

Senior SCADA Specialist

JPI Solutions

Grande Prairie, AB • On-site, Remote

$50 - $75/hr

Full-time

Medical, Dental

Posted 3 days ago

Job description

Join JPI Solutions - Pioneers in Automation and Software Solutions


At JPI Solutions, we're committed to empowering businesses to achieve their highest potential through cutting-edge automated systems and innovative software solutions. We're looking for a Senior SCADA Specialist who shares our passion for technology, innovation, and excellence.


The day-to-day responsibilities of the Senior SCADA Specialist will include:

  • Lead execution on high-quality, efficient programming projects, collaborating with our team to deliver exceptional solutions to our customers.
  • Architect and design innovative automation and SCADA systems for proposals and quotes.
  • Maintain and enhance customer SCADA systems, ensuring optimal performance and reliability.
  • Mentor junior staff, fostering their professional growth and expertise.
  • Contribute to JPI's knowledge base - write procedures, test documents, and informative articles for our internal wiki.
  • Continuously advance through paid and free training opportunities provided by JPI Solutions.
  • Help JPI advance into Digital Transformation, Industry4.0, and IIoT in energy, mining, petrochemical, and manufacturing.


On your resume, we ask that you outline the following qualifications:

  • 10+ years of industry experience.
  • Degree in Electrical, Automation, Process, or Computer Science Engineering; or Instrumentation Technologist Diploma; or Electrical Technologist Diploma; or a Journeyman Instrumentation Mechanic or Journeyman Electrician certification.
  • 1-2+ years leading a high performing automation team.
  • Must have designed and architected 2 to 3 large SCADA projects.
  • Familiarity with platforms like Ignition, Geo SCADA, VT SCADA, Aveva System Platform, and various communication protocols (MQTT, Modbus, etc.).
  • Standard First Aid Level C and H2S Alive certificates.
  • Valid Driver's License.


During the interview process, we will be assessing for the following behaviors and competencies:

  • Excellent interpersonal skills and your ability to connect with a variety of stakeholders, internally and externally.
  • Ability to elaborate on your involvement in large SCADA projects and your achievements.
  • Your leadership skills and the ability or desire to mentor/train junior staff
  • Superb time management or organizational skills including the ability to meet or exceed deadlines


Why Join JPI Solutions?

  • Competitive compensation ($50 - $75 / hour) plus OT and annual bonus opportunities.
  • Flexible work hours with the option to work from home(must reside in or be willing to relocate to Calgary, AB)
  • Excellent dental and health benefits.
  • A collaborative, innovative, high-performing, and always learning culture.


To Apply

While we appreciate all who apply, only those candidates deemed qualified by the hiring manager will be contacted.

Apply