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Knowledge Base Manager Jobs in Minnesota (NOW HIRING)

Wolters Kluwer

Consultant

Minneapolis, MN · On-site

... legal knowledge base and partake in legal expert-to-expert discourse so as to arrive at a ... Support internal management in documenting performance metrics for internal use and use with ...

Wolters Kluwer

Consultant

Minneapolis, MN · On-site

... legal knowledge base and partake in legal expert-to-expert discourse so as to arrive at a ... Support internal management in documenting performance metrics for internal use and use with ...

Wolters Kluwer

Consultant

Minneapolis, MN · On-site

... legal knowledge base and partake in legal expert-to-expert discourse so as to arrive at a ... Support internal management in documenting performance metrics for internal use and use with ...

Superior Managed IT

Be Seen First

IT System Administrator L3

Saint Paul, MN · On-site

$70K - $90K/yr

... knowledge base content, and ensure accurate reporting. * Support onsite service needs and participate in a rotating on-call schedule. Company Description Company Description: Superior Managed IT ...

Wolters Kluwer

Consultant

Minneapolis, MN · On-site

... legal knowledge base and partake in legal expert-to-expert discourse so as to arrive at a ... Support internal management in documenting performance metrics for internal use and use with ...

Wolters Kluwer

Consultant

Minneapolis, MN · On-site

... legal knowledge base and partake in legal expert-to-expert discourse so as to arrive at a ... Support internal management in documenting performance metrics for internal use and use with ...

Wolters Kluwer

Consultant

Minneapolis, MN · On-site

... legal knowledge base and partake in legal expert-to-expert discourse so as to arrive at a ... Support internal management in documenting performance metrics for internal use and use with ...

RDO Equipment

Service Manager Trainee

Burnsville, MN

$28 - $34/hr

... and advance knowledge base and skill set. * Participate in all company/location driven ... Perform all other duties as assigned by management in a professional and efficient manner. Job ...

RDO Equipment

Service Manager Trainee

Osseo, MN · On-site

$28 - $34/hr

... and advance knowledge base and skill set. * Participate in all company/location driven ... Perform all other duties as assigned by management in a professional and efficient manner. Job ...

RDO Equipment

Service Manager Trainee

Burnsville, MN · On-site

$28 - $34/hr

... and advance knowledge base and skill set. * Participate in all company/location driven ... Perform all other duties as assigned by management in a professional and efficient manner. Job ...

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All JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Minnesota

Knowledge Base Manager information

See Minnesota salary details

$24K

$58.3K

$113.6K

How much do knowledge base manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for knowledge base manager in Minnesota is $58,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $67,100.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Minnesota? For Knowledge Base Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Minnesota look for? The top searched job categories for Knowledge Base Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Knowledge Base Manager jobs? Cities in Minnesota with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Minnesota as of June 2026, with employment types broken down into 1% As Needed, 60% Full Time, 35% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,300 per year, or $28 per hour.

Consultant, Business Delivery - Business Insurance Operations Knowledge Management

The Whiteside Agency

Saint Paul, MN

$77K - $128K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 27 days ago

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category
OperationsCompensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$77,600.00 - $128,000.00
Target Openings
2
What Is the Opportunity?
BI Operations Operational Effectiveness is looking for a talented Business Delivery Consultant to join our Knowledge Management team. This is a unique opportunity to make an immediate impact by preserving and evolving critical institutional knowledge across Business Insurance Operations while helping shape the future of KM through AI-assisted content workflows.What Will You Do?
  • Contribute to the maturation of the KM discipline by advancing content governance practices and information architecture standards to drive measurable improvements to search and retrieval.
  • Apply AI prompting skills and AI-assisted content workflows to improve knowledge creation and delivery across the team.
  • Support team capacity and operational continuity as the KM function evolves its delivery model to meet current and future business demands.
  • Own and steward the knowledge base across BI OPS, ensuring content is accurate, organized, and current.
  • Develop and maintain strong relationships with line-of-business stakeholders to ensure contextual accuracy of the knowledge base.
  • Translate business visions into actionable strategies and capabilities.
  • Collaborate in discussions to define solution value.
  • Understand organizational needs and requirements to inform solutions.
  • Help define customer-facing and analytic capabilities aligned with strategic goals.
  • Refine business needs, solutions, and process flows with business leaders.
  • Partner with business leaders to ensure successful project delivery.
  • Support strategy roadmap development, including timeframes, deliverables, and dependencies.
  • Assist in risk management and issue escalation.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • 3+ years of related experience.
  • Experience within the Property and Casualty industry.
  • Content Strategy & Governance: Ability to structure, govern, and maintain a high-quality knowledge base supporting an assigned line of business
  • AI Operations Fluency: Proficiency in AI prompting and experience with AI-assisted content tools and emerging KM technologies
  • Information Architecture: Ability to apply information architecture principles to improve knowledge base organization and usability
  • Strong Written Communication: Disciplined approach to documentation, content quality, and knowledge base stewardship
  • Exposure to strategy development, project management, or software delivery.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities and deadlines.
What is a Must Have?
  • 2+ years of related experience.
What Is in It for You?
  • Health Insurance:Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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