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Knowledge Base Manager Jobs in Minnesota (NOW HIRING)

... management * participate in sales events and training Education and Experience * knowledge of fire ... because it provides a great knowledge base for the products and services we offer. * DFC ...

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Knowledge Base Manager information

See Minnesota salary details

$24K

$58.3K

$113.6K

How much do knowledge base manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for knowledge base manager in Minnesota is $58,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $67,100.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Minnesota? For Knowledge Base Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Minnesota look for? The top searched job categories for Knowledge Base Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Knowledge Base Manager jobs? Cities in Minnesota with the most Knowledge Base Manager job openings:
Infographic showing various Knowledge Base Manager job openings in Minnesota as of June 2026, with employment types broken down into 1% As Needed, 60% Full Time, 35% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,300 per year, or $28 per hour.

Manager, Service and Operations- Financial Services

Walden University

Minneapolis, MN โ€ข Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago


Walden University rating

5.6

Company rating: 5.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

509th of 539 rated colleges and universities


Job description

Company Description

Walden
More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelorโ€™s, masterโ€™s or doctoral degree online at Walden.
We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information, and follow Walden on Instagram, Facebook, and LinkedIn.
We operate on a hybrid schedule with four in-office days per week (Mondayโ€“Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Job Description

The primary focus of this role is to serve as a key leader within the Student Success department, overseeing financial vendor management, data and insights, and operational innovation across the student financial journey. This role is accountable for aligning financial services initiatives to operational KPIs, ensuring regulatory compliance, and driving continuous improvement for both the student and staff experience.
Responsibilities

  • Serve as the primary point of contact for student financial services vendors, managing day-to-day relationships, escalations, and performance against contractual SLAs and operational benchmarks โ€” ensuring accountability, continuous improvement, and alignment to compliance, security, and institutional standards in collaboration with internal stakeholdersย ย 
  • Analyze contact center dataย for inbound and outbound channelsย to develop reporting frameworks,ย identifyย trends and gaps, and deliver data-driven guidance to theย Sr. Managerย that informs strategic planning, backlog prioritization, and continuous operational improvementย 
  • Drive ongoing enhancements to contact center operations that increase accessibility and self-service resolution, while maintaining an auditable knowledge baseย and actionable training resourcesย that ensure accurate, consistent, and Title IV-compliant information for student-facing interactions โ€” including federal aid programs, verification, R2T4, disbursement, and regulatory disclosure requirementsย 
  • Identifyย and lead large scale process improvement effortsย in the delivery of support to studentsย whileย monitoringย performance and usage metrics to assess operational impact.ย 
  • Provide guidance to the Sr. Manager with a focus on the student success teams, whileย demonstratingย strong knowledge of the business andย expertiseย in financial services.ย ย 
  • Collaborate with cross-functional teams including sales, support, service, business development, change management, regulatory, and IT, as well as various business units.ย 
  • Performs other duties as assignedย ย 
  • Complies withย all policies and standardsย ย 
Qualifications
  • Bachelor's Degree Requiredย ย 
  • Masterโ€™s Degree Preferredย ย 
  • 4+ย years of experienceย in higher education or relevant fieldย ย 
  • 2+ years of required experience in a complex, regulated, or compliance-driven environment such as financial services, healthcare, or related fieldย 
  • Knowledge of regulations related to higher education including Title IV, academic policies, auditing proceduresย ย 
  • Technical knowledge and acumen using MS Office, Azure, Salesforce, Banner, Agile Methodology, and relevant systemsย ย 
  • Ability to influence peers,ย superiorsย and indirect reports in a matrix organizationย ย 
  • Excellent analytical, problem-solving, and communication skillsย ย 
  • Support and handle a variety of ad hoc projects within the team as they ariseย ย 
  • Able to thrive in a fast-paced environment and successfully manage multiple deadlinesย 
  • Ability to learn quickly and adapt to changeย 

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $70,000.00 and $80,000.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:

  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • Participation in Covistaโ€™s Flexible Time Off (FTO) Policy
  • 12 Paid Holidays
    For more information related to our benefits please visit:
    https://careers.covista.com/benefits

Equal Opportunity โ€“ Minority / Female / Disability / V / Gender Identity / Sexual Orientation