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Knowledge Base Manager Jobs in Minnesota (NOW HIRING)

Actalent

Engineering Manager

Big Lake, MN

$120K - $160K/yr

The Engineering Manager serves as a critical technical leader and change agent, directly ... Broad knowledge base of medical device machining processes, applications, and technologies.

Actalent

Engineering Manager

Big Lake, MN · On-site

$120K - $160K/yr

The Engineering Manager serves as a critical technical leader and change agent, directly ... Broad knowledge base of medical device machining processes, applications, and technologies.

Remmele

Engineering Manager

Big Lake, MN · On-site

$120K - $160K/yr

Broad knowledge base of medical device machining processes, applications and technologies. * Strong ... Manage department budget Compensation and Benefits Overview Starting Pay Range for this position is ...

Varonis

Technical Account Manager

Minneapolis, MN · Remote

Technical Account Managers are the primary contact for Varonis customers and the first line of ... Create knowledge base content to capture new learning for customer and internal reuse. Requirements

Actalent

Structural Detailer

Elk River, MN

The position requires a strong structural engineering knowledge base, the ability to impact ... Lead and manage a drafting department of approximately three team members while actively detailing ...

Nystrom & Associates

IT Helpdesk Manager

New Brighton, MN · Hybrid

$110K - $125K/yr

Maintain and enhance IT documentation and knowledge base resources. * Support IT projects, system upgrades, and technology deployments. * Manage vendor relationships and coordinate third-party ...

LANTRONIX

Associate Product Manager

Minneapolis, MN · On-site

$80K/yr

... knowledge base quality * Coordinate with technical writers to audit and update customer-facing and ... What you will learn * IT Infrastructure management use cases, customer workflows, and value drivers.

Pentair

HR Shared Services Director

Golden Valley, MN · On-site

Oversee usage and optimization of the design of Workday as our Case Management and Knowledge Base solutions * Provide global process oversight of Workday supported HR processes, supporting adoption ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Minnesota

Knowledge Base Manager information

See Minnesota salary details

$24K

$58.3K

$113.6K

How much do knowledge base manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for knowledge base manager in Minnesota is $58,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $67,100.00 per year, depending on experience, location, and employer.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Minnesota? For Knowledge Base Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Minnesota look for? The top searched job categories for Knowledge Base Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Knowledge Base Manager jobs? Cities in Minnesota with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $58,300 per year, or $28 per hour.
IT Service Desk Support Specialist

IT Service Desk Support Specialist

Rayus Radiology

Saint Louis Park, MN • On-site

$20.70 - $29.93/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

RAYUS Radiology rating

7.6

Company rating: 7.6 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

191st of 884 rated healthcare providers

Job description

RAYUS now offers DailyPay! Work today, get paid today!

The pay range for this position is $20.70 - $29.93 based on direct and relevant experience.

RAYUS Radiology is looking for an IT Service Desk Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an IT Service Desk Support Specialist, you will beresponsible for providing first-line technical support for radiology and operations departments within our healthcare organization. This role involves assisting end-users with technical issues related to radiology information systems (RIS), picture archiving and communication systems (PACS), and other medical imaging technologies. This position is full-time, workingMonday through Friday, 11pm - 7:30am CT.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(20%) End-User Support

  • Serve as the initial point of contact for radiology staff experiencing technical issues with hardware, software, and medical imaging systems.
  • Provide timely and effective solutions or escalate to higher-level support as needed.

(20%) System Troubleshooting
  • Diagnose and resolve basic technical problems related to desktop PCs, mobile devices, and medical imaging equipment.
  • Utilize knowledge of RIS, PACS, and other relevant systems to address user concerns.
    (15%) Ticket Management.
  • Log and track all support requests received either via phone call queue or through the self-service portal in the IT Service Management System (ServiceNow).
  • Ensure accurate documentation of issues, resolutions, and user interactions to maintain comprehensive records.

(15%) System Maintenance
  • Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripheral devices.
  • Ensure that all systems are up-to-date and functioning properly.
    (10%) User Account Management.
  • Manage user access and permissions through systems like Microsoft Active Directory.
  • Assist with password resets and account lockouts to maintain secure access to IT resources.

(5%) Knowledge Base Contribution
  • Develop and maintain user guides, FAQs, and knowledge base articles to empower end-users and reduce recurring issues.
(10%) Compliance and Security
  • Adhere to healthcare regulations such as HIPAA to ensure the confidentiality and security of patient information.
  • Follow established protocols for data protection and system access.

(5%) Collaboration
  • Work closely with IT teams and other departments to resolve complex issues and improve overall system performance.
  • Participate in training sessions and meetings to stay informed about system updates and best practices.
Required:
  • Associate's degree in information technology, computer science, or an applicable related field.
  • One (1) year experience in an end user IT support role.
  • Occasional travel between departments may be necessary.
  • Some travel is required between sites; a reliable means of transportation is required.

Preferred:
  • Experience in an end user IT support role within a healthcare setting.
  • Two (2) years' experience in an IT support role, preferably in a healthcare setting.
  • IT Certifications (e.g., CompTIA A+).

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

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