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It Support Engineer Jobs (NOW HIRING)

Gravitate Energy LLC

IT Support Engineer

Dallas, TX · On-site

It's also intentionally designed with a growth path into DevOps and infrastructure. You'll start in IT support, take on infrastructure and automation work as you ramp, and shape the role with us as ...

Everest Re Group

Executive IT Support Engineer

Warren, NJ · Hybrid

$80K - $100K/yr

Title: Executive IT Support Engineer Company: Everest Global Services, Inc. Job Category: Technology About Everest: Everest is a global leader in risk management, rooted in a rich, 50+ year heritage ...

Everest Insurance

Executive IT Support Engineer

Warren, NJ · On-site

$80K - $100K/yr

Title: Executive IT Support Engineer Company: Everest Global Services, Inc. Job Category: Technology About Everest: Everest is a global leader in risk management, rooted in a rich, 50+ year heritage ...

SESHENG LLC

IT Support Engineer

Chicago, IL · On-site

Role Purpose The End User & Infrastructure Support Engineer will be responsible for providing technical support to end users, maintaining IT infrastructure, ensuring system availability, and ...

New

KSB SE and Co KGaA

IT Support Engineer II

Richmond, VA · On-site

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...

Mullen Coughlin LLC

IT Support Engineer II

Devon, PA · On-site

IT Support Engineer II Mullen Coughlin is a highly successful, fast growing multi-country niche law firm focused exclusively on counseling organizations in the context of data privacy, including ...

Workscapes, Inc.

IT Support Engineer

Tampa, FL · On-site

$65K - $75K/yr

We are seeking an IT Support Engineer who enjoys solving problems, improving systems, and delivering exceptional service to internal users. This is an excellent opportunity for a professional looking ...

IFS North America

IT Support Engineer

Houston, TX · Hybrid

As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical ...

IFS

IT Support Engineer

Houston, TX · Hybrid

As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical ...

Compass Pathways

IT Support Engineer

New York, NY · On-site

$65K - $85K/yr

The IT Support Engineer will be responsible for working with internal users in the organization and assisting with audio-visual and IT related setups and issues. Location: On site 4 days a week in ...

COMPASS Pathways

IT Support Engineer

New York, NY · On-site

$65K - $85K/yr

Job overview :    The IT Support Engineer will be responsible for working with internal users in the organization and assisting with audio-visual and IT related setups and issues. Location: On ...

RELQ TECHNOLOGIES LLC

Position:IT Support Administrator Mode of Job: 5 Day Onsite Location: Draper UTAH Country: United States What You Will do ● User lifecycle management through Active Directory and Okta ● ...

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It Support Engineer information

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$32.5K

$65.9K

$106.5K

How much do it support engineer jobs pay per year?

As of Jun 25, 2026, the average yearly pay for it support engineer in the United States is $65,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $76,000.00 per year, depending on experience, location, and employer.

What are IT Support Engineers?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer, and why are they important?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What is L1, L2, and L3 support salary?

For an IT Support Engineer, L1 support typically offers a salary range of $30,000 to $50,000 annually, L2 support ranges from $40,000 to $60,000, and L3 support can earn $60,000 to $80,000 or more, depending on experience and location. Higher levels often require advanced troubleshooting skills, certifications, and deeper technical knowledge of systems and networks.

What does an IT support engineer do?

An IT support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using tools like remote support software and diagnostic utilities, and may hold certifications such as CompTIA A+ or Network+. Their role ensures the smooth operation of IT infrastructure within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

Is AI replacing tech support?

AI is automating certain routine tasks in IT support, such as troubleshooting common issues and providing basic assistance. However, IT Support Engineers are still essential for handling complex problems, customer interactions, and system management that require human judgment and technical expertise.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What engineers make $500,000?

Senior IT Support Engineers with extensive experience, specialized skills, and certifications such as Cisco or Microsoft can reach salaries around $500,000, especially in high-demand industries or senior leadership roles. Achieving this level often requires advanced technical expertise, management responsibilities, or working in lucrative sectors like finance or technology. Such compensation is uncommon and typically involves bonuses, stock options, or profit sharing.
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It Support Engineer jobs near you

IT Support Engineer

Gravitate Energy LLC

Dallas, TX • On-site

Full-time

Posted 20 days ago

Job description

Why Gravitate?
At Gravitate, we're on a mission to put everyday supply and logistics decisions in motion, powered by innovative problem-solving from industry experts.
A lot of companies say it. We mean it: Gravitate is different. Rooted in the spirit of collaboration, we thrive on the smarts of our people and the dynamic we've cultivated.
Tell Me About My Job
If you are considering this role, you are someone who loves being the person who makes everything just work for the people around you. You take pride in a clean onboarding, a fast ticket resolution, and a knowledge base that actually gets used. You're equally comfortable walking a non-technical teammate through an MFA reset and digging into a terminal to figure out why something is misbehaving.
This role is the first line of internal IT support at Gravitate - owning the day-to-day employee experience across laptops, accounts, and SaaS tools. It's also intentionally designed with a growth path into DevOps and infrastructure. You'll start in IT support, take on infrastructure and automation work as you ramp, and shape the role with us as you grow. If you're curious about cloud, CI/CD, observability, and security engineering, there's real runway here.
You're an Ideal Candidate If...
  • Service-Minded: You genuinely enjoy helping people, and you measure your work by how unblocked your teammates are.
  • Curious: You don't just close tickets - you want to understand the system underneath, and you're excited about growing into cloud and DevOps work.
  • Self-Directed: You operate with minimal oversight, own problems end-to-end, and know when to ask for help.
  • Organized: You bring structure to messy queues and write things down so the next person (or the next you) doesn't have to figure it out twice.
  • Pragmatic: You favor right-sized solutions over over-engineered ones, and you're comfortable making judgment calls.

Duties & Responsibilities
IT Support (Day One)
  • Own incoming internal IT tickets - triage, resolve, or escalate with clear communication
  • Run employee onboarding and offboarding: laptop provisioning, account creation, SSO/MFA setup, license assignment, and clean offboarding
  • Administer our core SaaS stack - user management, group membership, license tracking
  • Manage endpoints: enroll devices, enforce MDM/EDR policy, assist with patching and remediation
  • Own hardware procurement and asset inventory: maintain our standard configurations, place and ship orders, and route any non-standard requests through leadership for approval
  • Maintain an internal knowledge base of how-tos, runbooks, and FAQs to reduce repeat tickets
  • Partner on SOC 1 / SOC 2 audits and customer security questionnaires - gathering evidence, owning specific control artifacts, and helping respond to assessor and customer requests
  • Participate in light on-call coverage for after-hours user-impacting issues

DevOps Growth Track (Ramping Over 6-18 Months)
  • Learn our cloud environments (we operate across both GCP and Azure) and take on basic IAM, billing, and account hygiene work
  • Help administer observability and alerting - dashboards, alert tuning, log queries
  • Pick up source control administration and CI/CD troubleshooting
  • Get hands-on with internal networking, DNS, and remote-access tooling
  • Learn Kubernetes basics - kubectl, pod troubleshooting, deployment workflows
  • Begin writing automation in Python (and occasionally C#) for repeatable infrastructure tasks

Required Qualifications
  • 3+ years in an IT support, technical support, helpdesk, or systems administration role
  • Strong ticket management discipline (Jira Service Management, Zendesk, Freshdesk, or similar)
  • Comfort with macOS administration; working knowledge of Windows
  • Strong Linux proficiency - comfortable operating in a shell, navigating the filesystem, managing processes and services, and troubleshooting at the command line (this is foundational to the DevOps growth path)
  • Solid grasp of identity, SSO, MFA, and modern SaaS administration
  • Comfortable writing basic shell or Python scripts
  • Excellent written communication - you can explain a fix in plain English and document it for the next person
  • Curiosity about cloud infrastructure and a genuine desire to grow into DevOps work
  • Self-directed; comfortable owning problems end-to-end with minimal oversight

Nice to Have Experience
  • Hands-on exposure to GCP and/or Azure
  • Experience with MDM and/or EDR tooling
  • Familiarity with Git and modern source control workflows
  • Exposure to Kubernetes, Docker, or container concepts
  • Some C# experience for Windows/Azure-side automation
  • Background supporting SOC 2 or similar compliance programs
  • Experience in the energy, fuel, or B2B SaaS sectors
  • Central Time Zone (CT) candidates preferred

Physical Requirements
  • Ability to sit and work at a desk for extended periods
  • Participate in video calls and screen sharing as needed throughout the workday

About the Gravitate Team
To understand who our people are, you should first understand what they're not: replaceable. Each member of the team is chosen carefully and with intention. We believe that finding the right fit is more important than a laundry list of credentials - and that people are people first, and titles second.
Because we hire the Gravitate way, our team is certainly one of a kind. We've brought together incredible talent that regularly collaborates to create clean, fresh solutions. That effort has led to remarkable opportunities, including work with many Fortune 500 clients. We've found that the winning combination of exciting achievements, trust in one another and open communication lays the groundwork for long-lasting, successful careers. That, and the fact that we clap for each other at every opportunity.
Problem solvers, go-getters and charge-takers - we (really) want to hear from you.

Apply