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It Support Engineer Jobs (NOW HIRING)

Snorkel AI

IT Support Engineer

New York, NY · On-site +1

$101K - $159K/yr

We are seeking a high-impact IT Operations Engineer who is as comfortable in the weeds of ... Provide Tier 1/2/3 support for our global team. You are the "final stop" for complex macOS/Windows ...

IFS

IT Support Engineer

Houston, TX · On-site

As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical ...

VisibleThread

IT Support Engineer

VisibleThread is seeking a highly motivated and experienced IT Support Contractor to focus on the ... Collaborate closely with VisibleThread's Engineering and Customer Success teams to ensure complex ...

Medisolv, Inc

IT Support Engineer

You'll spend your time supporting employees, managing core IT systems, and continuously improving how we onboard, offboard, and manage technology across the company. A strong candidate is someone who:

K2 Staffing

IT Support Engineer - (MSP)

Spokane, WA

Summary Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician , who is proficient ...

Abbott

IT Support Engineer

Hartford, CT · On-site +1

Bachelors degree in Biomedical Engineering is preferred. * Exceptional troubleshooting ability ... Support all Company initiatives as identified by management and in support of Quality Management ...

Custom Information Services

Be Seen First

Level 1 IT Support Engineer

Arlington, TX · On-site

$40K - $60K/yr

The successful candidate will work with our enterprise team providing IT support. For the right ... We are an established IT firm in the DFW area, and we are seeking an Entry-Level Support Engineer ...

Nirvana Health & Wellness

IT Support Engineer

Antioch, TN · On-site

$25 - $38/hr

We are looking for an IT Support Technician LAN, WAN who will be responsible for maintaining and administering our company's computer networks. Your primary duties will include hardware, software ...

Photon

IT Support Engineer

Dallas, TX · On-site

Interface with appropriate departments (Compliance - IT) internal to the company. • Being the ... support during weekends/holidays when required. • Travel to other locations for business ...

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All JobsIt Support Engineer Jobs

It Support Engineer information

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$32.5K

$65.9K

$106.5K

How much do it support engineer jobs pay per year?

As of Jun 4, 2026, the average yearly pay for it support engineer in the United States is $65,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $76,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Engineer, and why are they important?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

What are IT Support Engineers?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

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It Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in the United States as of May 2026, with employment types broken down into 62% Full Time, 30% Part Time, 1% Temporary, and 7% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,871 per year, or $31.7 per hour.
IT Support Engineer

IT Support Engineer

Snorkel AI

New York, NY • On-site, Remote

$101K - $159K/yr

Full-time

Posted yesterday

Job description

About Snorkel
At Snorkel, we believe meaningful AI doesn't start with the model, it starts with the data.
We're on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world's largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!
We are seeking a high-impact IT Operations Engineer who is as comfortable in the weeds of troubleshooting as they are designing the future of our automation. As we scale toward major growth and security compliance milestones, we need a technical enabler - someone who views "IT Support" not as a burden, but as an opportunity to identify friction and automate it out of existence.
You will be the primary "boots on the ground" for our tech stack, ensuring that as we grow, our system remains invisible, secure, and seamless.
What You will Do
  • The Ultimate Enabler: Provide Tier 1/2/3 support for our global team. You are the "final stop" for complex macOS/Windows issues, network drops, and SaaS integrations. If it's broken, you fix it; if it's repetitive, you automate it.
  • Scale through Automation: Build and maintain the "glue" between our tools. You will use AI agents, API scripts (Python/Bash), and Okta Workflows to ensure onboarding, offboarding, and access requests happen in seconds, not hours.
  • Security & Compliance "Doer": Lead the technical execution for SOC2 compliance. You will implement the controls in our tech stack (e.g. Okta, Jamf Pro, Crowdstrike, etc.), perform access reviews, and ensure our Cisco Meraki network is hardened and audit-ready.
  • Full-Stack Management: Own the daily health of our core tools: Google Workspace, Slack Enterprise Grid, Zoom, and Atlassian (Jira/Confluence).
  • AI Implementation: Proactively improve our AI-driven solutions (like LLM-powered support bots) to enable self-service for employees, allowing you to stay focused on high-value scaling projects.
  • Office & AV Infrastructure: Maintain and optimize local office networking (Meraki) and high-stakes conference room AV to ensure a frictionless "it just works" experience for the team.
Who You Are
  • A "Bias for Action" Engineer: You don't wait for a ticket to tell you something is wrong. You see a bottleneck and you build a solution.
  • 6+ Years of IT Excellence: You have deep roots in modern, cloud-first startup environments.
  • The Stack Expert: You have "system administrator" experience with Okta, Jamf Pro, Crowdstrike, Cisco Meraki, and Google Workspace. * Scripting & API Savvy: You are proficient in Python or Bash. You don't just use apps; you connect them via APIs to create seamless workflows.
  • Customer-Centric: You have a "no task too small" attitude. You take pride in helping a teammate solve a technical hurdle so they can get back to building.
  • Clear Communicator: You can translate "Technical Debt" into "Business Risk" for leadership and provide empathetic, clear instructions to non-technical users.
Why Join Us?
  • Direct Impact: You are joining at a stage where your decisions on automation and security will define the company's foundation for years to come.
  • Modern Tech: No legacy servers or 20-year-old hardware. We use the best tools available.
  • Growth: As the company scales, you will have the opportunity to grow into a leadership or specialized architectural role.

Salary Range
$101,000-$159,000 USD
Be Your Best at Snorkel
Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly-offering a unique combination of stability and the excitement of high growth. As a member of our team, you'll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you're looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you're fully supported in building your career in an environment designed for growth, learning, and shared success.
Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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