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It Support Engineer Jobs (NOW HIRING)

SESHENG LLC

IT Support Engineer

Chicago, IL · On-site

Role Purpose The End User & Infrastructure Support Engineer will be responsible for providing technical support to end users, maintaining IT infrastructure, ensuring system availability, and ...

Walgreens

IT Support Engineer

Pittsburgh, PA · On-site

$79K - $127K/yr

Job Summary The IT Infrastructure / Technology Engineer I supports, implements, and maintains components of the organization's technology operations, including cloud-based applications ...

Owner

IT Support Engineer

San Francisco, CA · On-site

Why we are looking for you We're looking for an IT Support Engineer to own the end-to-end technology experience across our San Francisco office, executive team, and warehouse operations. You'll be ...

KSB SE and Co KGaA

IT Support Engineer II

Richmond, VA · On-site

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...

IFS

IT Support Engineer

Houston, TX · Hybrid

As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical ...

Swift Solar

IT Support Engineer

San Carlos, CA · On-site

$80K - $110K/yr

A day in the life As Swift's IT Support Engineer, you'll own day-to-day IT operations end-to-end, taking Swift's IT from "whoever's free fixes it" to a real, owned function the whole team can rely on.

Swift Solar

IT Support Engineer

San Carlos, CA · On-site

$80K - $110K/yr

A day in the life As Swift's IT Support Engineer, you'll own day-to-day IT operations end-to-end, taking Swift's IT from "whoever's free fixes it" to a real, owned function the whole team can rely on.

Arch

IT Support Engineer

New York, NY · On-site

$80K - $95K/yr

As an IT Support Engineer , you'll play a key role in ensuring seamless IT operations by managing device lifecycle, supporting conference room technology, and maintaining IT infrastructure. This is a ...

New

Speyside IT Consulting Corporation

Be Seen First

Level 2 IT Support Engineer

Las Vegas, NV · Remote

$27 - $32/hr

Job Overview As a Level 2 IT Support Engineer at our Managed Service Provider (MSP), you will provide advanced technical support, infrastructure administration, and project implementation services ...

New

Partners Capital

Senior IT Support Engineer

Boston, MA · On-site

Position Description The IT Support Engineer, located in Boston, supports a fast-growing global organization of 400+ employees. This role reports to the US IT Support Manager and collaborates closely ...

Technagy

IT Support Engineer (MSP)

Arlington, TX

ROLE OVERVIEW The IT Support Engineer is responsible for providing technical support and service delivery across multiple client environments. Engineers in this role handle a combination of help desk ...

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All JobsIt Support Engineer Jobs

It Support Engineer information

See salary details

$32.5K

$65.9K

$106.5K

How much do it support engineer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for it support engineer in the United States is $65,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $76,000.00 per year, depending on experience, location, and employer.

What are IT Support Engineers?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer, and why are they important?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

More about It Support Engineer jobs
What cities are hiring for It Support Engineer jobs? Cities with the most It Support Engineer job openings:
What are the most commonly searched types of It Support Engineer jobs? The most popular types of It Support Engineer jobs are:
Who are the top companies hiring for It Support Engineer jobs? The top employers for It Support Engineer jobs are:
What states have the most It Support Engineer jobs? States with the most job openings for It Support Engineer jobs include:
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It Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $65,871 per year, or $31.7 per hour.

IT Support Engineer

SESHENG LLC

Chicago, IL • On-site

Other

Posted 22 days ago

Job description

Role Purpose

The End User & Infrastructure Support Engineer will be responsible for providing technical support to end users, maintaining IT infrastructure, ensuring system availability, and supporting enterprise IT operations across offices, plants, and remote locations. The role includes management of desktops, laptops, servers, networks, Microsoft 365 environment, security tools, and IT service requests.

Key Responsibilities

End User Support

  • Provide L1/L2 technical support for desktops, laptops, printers, mobile devices, and business applications.
  • Resolve hardware, software, operating system, and connectivity issues within agreed SLAs.
  • Support onboarding and offboarding activities including user account creation, system allocation, and access management.
  • Install, configure, and troubleshoot Windows operating systems and enterprise applications.
  • Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.
  • Maintain IT asset inventory and endpoint compliance records.
  • Coordinate with vendors for hardware repairs and warranty support.
  • Conduct user awareness sessions and basic IT training when required.

Infrastructure Support

  • Monitor and maintain LAN/WAN, Wi-Fi, VPN connectivity, and network devices.
  • Support management of servers, storage, backups, virtualization, and cloud infrastructure.
  • Assist in administration of Active Directory, Group Policies, DNS, DHCP, and file services.
  • Support implementation and monitoring of cybersecurity tools such as antivirus, endpoint security, DLP, MFA, and email security solutions.
  • Perform routine health checks, patch management, and preventive maintenance activities.
  • Support backup and disaster recovery operations.
  • Coordinate with OEMs and service providers for issue resolution and infrastructure upgrades.

IT Operations & Governance

  • Maintain documentation related to infrastructure, SOPs, network diagrams, and support processes.
  • Ensure adherence to IT policies, cybersecurity standards, and compliance requirements.
  • Participate in IT projects, rollouts, migrations, and digital transformation initiatives.
  • Track incidents and service requests through ITSM/ticketing tools.
  • Support audit activities and closure of IT observations.

Required Skills & Competencies

  • Strong troubleshooting and analytical skills.
  • Good understanding of Windows OS, Microsoft 365, and networking fundamentals.
  • Knowledge of Active Directory, Azure/Entra ID, VPN, and endpoint management tools.
  • Familiarity with cybersecurity practices and enterprise IT environments.
  • Hands-on experience with IT ticketing systems and remote support tools.
  • Good communication and user-handling skills.
  • Ability to work independently and manage multiple priorities.

Preferred Technical Knowledge

  • Microsoft Windows 10/11 Administration
  • Microsoft 365 & Teams Administration
  • Active Directory & Group Policy
  • Basic Networking (Switches, Routers, Firewall, Wi-Fi)
  • Endpoint Security & Antivirus Solutions
  • Backup Solutions and Patch Management
  • Virtualization Platforms (VMware/Hyper-V)
  • ITSM Tools (ServiceNow, Freshservice, ManageEngine, etc.)

Educational Qualification

  • Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience

  • 3–6 years of experience in IT infrastructure and end-user support roles.

Preferred Certifications

  • Microsoft Certified
  • CompTIA A+/Network+
  • ITIL Foundation
  • Cisco CCNA (Preferred)

Key Performance Indicators (KPIs)

  • Incident resolution within SLA
  • End user satisfaction score
  • Infrastructure uptime and availability
  • Patch and compliance adherence
  • Asset management accuracy
  • Reduction in repeat incidents 

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