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Insurance Call Center Jobs (NOW HIRING)

AAA Mid Atlantic

Insurance Call Center Sales Agent

$17.45 - $31.48/hr

Ability to quote and sell through multiple insurance carriers * Unlimited monthly bonus potential * Leads provided * Computer equipment provided by AAA Club Alliance AAA Total Rewards Package ...

AAA Club Alliance

Insurance Call Center Sales Agent

$17.45 - $31.48/hr

Ability to quote and sell through multiple insurance carriers * Unlimited monthly bonus potential * Leads provided * Computer equipment provided by AAA Club Alliance AAA Total Rewards Package ...

Global Channel Management

Call Center

Helena, MT · On-site

$15.25 - $19/hr

Call Center Helena, MT, United States $ 14.00 - 15.00 (US Dollar) Call center needs 1 year medical insurance or medical office experience Call center requires: * MS Office * 10-key by touch ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

... insurance and patient questions Deliver an exceptional patient experience every day Qualifications: Experience in a call center, medical office, or customer service environment preferred Familiarity ...

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Insurance Call Center information

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$10

$17

$25

How much do insurance call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for insurance call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What cities are hiring for Insurance Call Center jobs?

Cities with the most Insurance Call Center job openings:

What are the most commonly searched types of Insurance Call Center jobs?

The most popular types of Insurance Call Center jobs are:

What states have the most Insurance Call Center jobs?

States with the most job openings for Insurance Call Center jobs include:

What job categories do people searching Insurance Call Center jobs look for?

The top searched job categories for Insurance Call Center jobs are:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Bilingual Call Center Supervisor (English & Spanish)

Family Insurance Sales, LLC

Los Angeles, CA • On-site

$19 - $30/hr

Full-time

Re-posted 15 days ago

Job description

Lead a High Performing Team That Makes a Difference
Family Insurance Sales, LLC is one of Southern California's fastest growing independent insurance agencies, serving thousands of customers through multiple locations across Los Angeles County.
We are seeking an experienced, bilingual Call Center Supervisor to lead and develop our in-house call center team. This is an excellent opportunity for a strong sales leader who enjoys coaching people, driving performance, and creating a positive, results driven culture.

This is a hands-on leadership role where you'll work alongside your team while helping build one of the industry's top performing insurance call centers.

About the Role:
You will oversee and support three essential departments that directly impact customer retention, sales growth, and client satisfaction:
  • Retention Department – Contact existing customers with premium payment reminders and help reduce policy cancellations.
  • Sales Call Center – Speak with prospective customers, provide insurance quotes, and schedule appointments for our licensed agents.
  • Cancellation Department – Contact customers whose policies are in danger of canceling and help schedule appointments to reinstate their coverage.

Leadership Opportunity:
  • We are currently expanding our call center operations.
  • During the initial phase, this position will be highly hands on, with approximately 100 percent call production while helping recruit, train, and build the team.
  • As the department grows, the role will naturally evolve into approximately 70 percent leadership and coaching and 30 percent personal production, allowing you to focus on developing people, improving performance, and driving results across the department.


What You'll Do:
  • Lead, coach, train, and mentor call center representatives through daily coaching and performance feedback.
  • Set clear expectations while building a culture of accountability, professionalism, and continuous improvement.
  • Monitor call quality, customer experience, and compliance standards.
  • Track key performance indicators including call volume, talk time, appointments, customer retention, reinstatements, and overall productivity.
  • Conduct one on one coaching sessions and team training.
  • Help recruit, onboard, and develop new team members.
  • Work alongside your team while leading by example.

What We're Looking For:
  • Minimum of 2 years of call center experience.
  • Previous supervisory or management experience in a call center environment is strongly preferred.
  • Minimum of 1 year of sales experience.
  • Bilingual in English and Spanish is required.
  • Strong leadership, coaching, and mentoring abilities.
  • Excellent communication and interpersonal skills.
  • Positive attitude with high energy and professionalism.
  • Strong emotional intelligence and the ability to build trust with both customers and employees.
  • Excellent listening, problem solving, and conflict resolution skills.
  • Persuasive communicator with the ability to motivate others.
  • Self-motivated, organized, and results driven.


Why Join Family Insurance Sales?
  • Competitive hourly pay of $19.00 to $25.00, based on experience.
  • Performance based bonus opportunities.
  • Full training provided. Insurance experience is helpful but not required.
  • Access to FIG University, our proprietary leadership and professional development platform.
  • Opportunity to grow into higher level management positions as our company continues to expand.
  • Supportive leadership team committed to your success.


Ready to Lead?
If you're passionate about coaching people, improving performance, and building a winning team, we'd love to meet you.

Call or Text: (323) 633-0085
Or reply to this posting with your resume.

Family Insurance Sales, LLC proudly serves the greater Los Angeles area and is committed to delivering outstanding service to the communities we serve.

Equal Employment Opportunity: Family Insurance Sales, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran status, military status, or any other status protected by applicable federal, state, or local law.