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It Support Engineer Jobs (NOW HIRING)

UBEO

IT Support Engineer

Fort Worth, TX · On-site

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an IT Support Engineer to join our team in Fort Worth, TX! UBEO is a distributor/servicer ...

Kavaliro

IT Support Engineer

Jacksonville, FL · On-site

Kavaliro is seeking an IT Support Engineer who can take ownership of our client's Windows endpoint environment and help keep everything running securely and smoothly. This role is centered around ...

Gravitate Energy LLC

IT Support Engineer

Dallas, TX · On-site

It's also intentionally designed with a growth path into DevOps and infrastructure. You'll start in IT support, take on infrastructure and automation work as you ramp, and shape the role with us as ...

Gravitate Energy LLC

IT Support Engineer

Dallas, TX

It's also intentionally designed with a growth path into DevOps and infrastructure. You'll start in IT support, take on infrastructure and automation work as you ramp, and shape the role with us as ...

Beacon Hill

Senior IT Support Engineer

Boston, MA

$85 - $100K/hr

Senior IT Support Engineer - Boston - $85-$100k Base Salary A global investment firm is hiring a Senior IT Support Engineer to lead L2/L3 support in their Boston office. This is a hands-on role ...

KSB SE and Co KGaA

IT Support Engineer II

Richmond, VA · On-site

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...

Workscapes, Inc.

IT Support Engineer

Tampa, FL · On-site

$65K - $75K/yr

We are seeking an IT Support Engineer who enjoys solving problems, improving systems, and delivering exceptional service to internal users. This is an excellent opportunity for a professional looking ...

Mullen Coughlin LLC

IT Support Engineer II

Devon, PA · On-site

IT Support Engineer II Mullen Coughlin is a highly successful, fast growing multi-country niche law firm focused exclusively on counseling organizations in the context of data privacy, including ...

IFS North America

IT Support Engineer

Houston, TX · Hybrid

As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical ...

IFS

IT Support Engineer

Houston, TX · On-site

As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical ...

COMPASS Pathways

IT Support Engineer

New York, NY · On-site

$65K - $85K/yr

Job overview :    The IT Support Engineer will be responsible for working with internal users in the organization and assisting with audio-visual and IT related setups and issues. Location: On ...

Cohere

IT Support Engineer

New York, NY · On-site

Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their ... As the primary IT support point of contact for the New York Cohere office, you'll provide first ...

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All JobsIt Support Engineer Jobs

IT Support Engineer information

See salary details

$32.5K

$65.9K

$106.5K

How much do it support engineer jobs pay per year?

As of Jun 16, 2026, the average yearly pay for it support engineer in the United States is $65,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $76,000.00 per year, depending on experience, location, and employer.

What are IT Support Engineers?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer, and why are they important?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What is L1, L2, and L3 support salary?

For an IT Support Engineer, L1 support typically offers a salary range of $30,000 to $50,000 annually, L2 support ranges from $40,000 to $60,000, and L3 support can earn $60,000 to $80,000 or more, depending on experience and location. Higher levels often require advanced troubleshooting skills, certifications, and deeper technical knowledge of systems and networks.

What does an IT support engineer do?

An IT support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using tools like remote support software and diagnostic utilities, and may hold certifications such as CompTIA A+ or Network+. Their role ensures the smooth operation of IT infrastructure within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

Is AI replacing tech support?

AI is automating certain routine tasks in IT support, such as troubleshooting common issues and providing basic assistance. However, IT Support Engineers are still essential for handling complex problems, customer interactions, and system management that require human judgment and technical expertise.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What engineers make $500,000?

Senior IT Support Engineers with extensive experience, specialized skills, and certifications such as Cisco or Microsoft can reach salaries around $500,000, especially in high-demand industries or senior leadership roles. Achieving this level often requires advanced technical expertise, management responsibilities, or working in lucrative sectors like finance or technology. Such compensation is uncommon and typically involves bonuses, stock options, or profit sharing.
More about IT Support Engineer jobs
What cities are hiring for It Support Engineer jobs? Cities with the most It Support Engineer job openings:
What are the most commonly searched types of It Support Engineer jobs? The most popular types of It Support Engineer jobs are:
Who are the top companies hiring for It Support Engineer jobs? The top employers for It Support Engineer jobs are:
What states have the most It Support Engineer jobs? States with the most job openings for It Support Engineer jobs include:
What job categories do people searching It Support Engineer jobs look for? The top searched job categories for It Support Engineer jobs are:
What are popular job titles related to It Support Engineer jobs? For It Support Engineer jobs, the most frequently searched job titles are:
IT Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 1% Temporary, and 6% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $65,871 per year, or $31.7 per hour.

IT Support Engineer

UBEO

Fort Worth, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

UBEO rating

8.0

Company rating: 8.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

97th of 428 rated business services

Job description

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an IT Support Engineer to join our team in Fort Worth, TX!
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
Department: ProIT
Reports To: Engineering Manager
FLSA Status: Full-Time / Exempt
Range of Pay: DOE
Purpose
UBEO is a distributor/implementor of Cloud and server-based IT software solutions that specializes in networking, security, and data workflows of electronic documents with integrations. Organizations turn to UBEO for professional IT services due to our broad knowledge base and capabilities. UBEO's customers consist of many national and global corporations which expose our engineers to environments that the customers' own IT employees don't get to manage within their own organizations. Career advancement is a high possibility based upon performance due to the growth of the organization.
We are looking for Engineers to implement, document, and support these solutions.
Supervision
Supervised
Responsibilities
  • Installation of enterprise grade software on servers and devices on the network.
  • Configuration of cloud services into customer networks.
  • Integrate solution with the customers Identity Providers such as Azure, Google, AD, Okta.
  • Documentation of implemented solutions.
  • Troubleshoot and support current solutions that are in place.
  • Maintain an open and candid working relationship with the immediate manager in discussing matters of importance.
  • Adhere to established company values, practices, policies, and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
  • Other duties as assigned by management.

Job Related Dimensions
  • Strong understanding of networking protocols and functions:
    DHCP, DNS, SNMP, SMTP. TCP/IP, UDP, HTTP/HTTPS, SSL, SMB, LDAP
  • Strong understanding of Microsoft Server and PC OS
  • Strong understanding of how Firewall, Switches, and Routers function on a network
  • Mac experience desired
  • Use of remote tools like Zoom, Teams, LogMeIn, and VPN
  • Experience with IT Ticketing systems: ConnectWise, ZenDesk, SpiceWork, etc
  • Track record of integrity and trustworthiness with confidential/sensitive information.
  • Very strong attention to detail and problem-solving skills are essential.
  • Takes ownership of job responsibilities with personal pride and accountability.
  • Ability to work independently with little supervision required.
  • Ability to remain calm while working under pressure in a busy environment.
  • Ability to work within the timeframe of standard policies and procedures and not miss deadlines/due dates.
  • Ability to maintain confidentiality related to sensitive company and employee information.
  • Excellent ability to multi-task, prioritize and problem-solve in a busy, fast-paced environment.
  • Proficiency in MS Word, Excel, Outlook, and PowerPoint are essential.
  • Excellent written and verbal communication skills.
  • Strong professionalism and organizational and planning skills.
  • Regular and reliable attendance.

Qualifications
  • 2+ years in an IT Support field
  • Professional IT Certifications, such as: Microsoft MCITP, MCSA, or MCSE, Cisco CCNA, Net+
  • High School Diploma or GED

Physical Demands & Work Environment
  • Remote and occasional local onsite support
  • Ability to sit at a desk for prolonged periods of time
  • Ability to talk on the phone and work with various computer tools and applications
  • Ability to type and compose written communication in various forms
  • Ability to lift 20+lbs on occasion

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
  • Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
  • Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
  • Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
  • Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
  • Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
  • Pet Insurance, breathe easy knowing Nationwide has your pets covered
  • Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
  • A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
  • Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

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