ZipRecruiter

Log In

1

It Help Desk Analyst Jobs (NOW HIRING)

Fourteen Foods

IT Help Desk Analyst

Franklin, TN · On-site

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Effectively identifies service desk issues and resolves or escalates problems appropriately.

Next Step Systems LTD

Help Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...

WOCS - Wendy's

IT Help Desk Analyst

Buckeye, AZ

$23 - $25/hr

This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT. Roles ...

Duvari Group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

You'd support internal users as part of the IT help desk while growing your career in a team-focused environment! Position Summary: We are seeking an experienced and proactive IT Help Desk Analyst to ...

Hogan

IT Help Desk Analyst

Saint Louis, MO · On-site

Updates Help Desk tickets with appropriate updates on activities and closes tickets with resolution ... Follows strict IT security policies. * Engages in in depth research and troubleshooting to resolve ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV · On-site

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ...

next page

Showing results 1-20

People also search for

All JobsIt Help Desk Analyst Jobs

IT Help Desk Analyst information

See salary details

$12

$25

$39

How much do it help desk analyst jobs pay per hour?

As of May 27, 2026, the average hourly pay for it help desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst, and why are they important?

To thrive as an IT Help Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations across an organization.

What are some typical challenges IT Help Desk Analysts face when supporting remote employees, and how can they be overcome?

IT Help Desk Analysts often encounter challenges such as diagnosing issues without physical access to devices, navigating various home network setups, and communicating technical solutions to users of varying skill levels. To overcome these, analysts use remote desktop tools, maintain clear and patient communication, and rely on detailed documentation to guide users. Building strong troubleshooting skills and staying updated on remote access technologies are essential for effectively supporting a distributed workforce.

What are IT Help Desk Analysts?

IT Help Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, networks, or other IT systems. They are often the first point of contact for troubleshooting and resolving problems, either remotely or in person. Their responsibilities include diagnosing technical issues, guiding users through solutions, escalating complex problems, and maintaining documentation of incidents. IT Help Desk Analysts play a key role in ensuring that technology operates smoothly within an organization and that users receive timely support.

What is the difference between It Help Desk Analyst vs Network Support Specialist?

AspectIT Help Desk AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+ (optional)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, support centers, remoteNetwork infrastructure, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software/hardware supportNetwork setup, maintenance, troubleshooting

The IT Help Desk Analyst primarily focuses on assisting end-users with hardware and software issues, often working in support centers or remotely. In contrast, the Network Support Specialist specializes in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and involve problem-solving, the Help Desk Analyst emphasizes user support, whereas the Network Support Specialist concentrates on network systems.

More about IT Help Desk Analyst jobs
What cities are hiring for It Help Desk Analyst jobs? Cities with the most It Help Desk Analyst job openings:
Who are the top companies hiring for It Help Desk Analyst jobs? The top employers for It Help Desk Analyst jobs are:
What states have the most It Help Desk Analyst jobs? States with the most job openings for It Help Desk Analyst jobs include:
What job categories do people searching It Help Desk Analyst jobs look for? The top searched job categories for It Help Desk Analyst jobs are:
What are popular job titles related to It Help Desk Analyst jobs? For It Help Desk Analyst jobs, the most frequently searched job titles are:
IT Help Desk Analyst jobs near you
Infographic showing various It Help Desk Analyst job openings in the United States as of May 2026, with employment types broken down into 16% Full Time, and 84% Part Time. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $53,205 per year, or $25.6 per hour.
It Help desk analyst

It Help desk analyst

ClientServer Technology Solutions LLC

Las Vegas, NV

$20/hr

Other

Posted 5 days ago

Job description

Role: It Help desk analysts. 

Exp: 2+ Years

Visa: USC

Rate: $20/hr

Duration: Lon-Term

The help desk analyst''s role is to provide information, assistance, training, and technical support to end-users regarding the use of computers, networks, and related peripheral hardware and software. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
Summary of Essential Job Functions:

  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit incident details from end users.
  • Assess severity of issues and categorize and assign accordingly. Route severe incidents according to process.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end users.
  • Provide support and training to all end users on computer workstation operation, setup, configuration and other issues.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.
  • Provision and deprovision of user accounts, systems, applications and network access.
  • Complete regular reviews of system users to ensure users are authorized and provisioned properly.
  • Perform routine security audits & other external compliance audits for all provisioned user accounts.


Position Requirements:

  • College level coursework in Computer Science or related field and/or 0-1 years equivalent work experience
  • Fundamental knowledge of computer workstation hardware, networking principles, business applications, and peripheral devices
  • Experience administering users and computers in a complex enterprise environment
  • Able to read and understand technical manuals and procedural documentation
  • Strong written and oral communication skills and effective interpersonal and relationship-building skills
  • Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Demonstrated

Apply