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It Help Desk Jobs (NOW HIRING)

Tru Clean Management

IT Help Desk

Homestead, FL

IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our growing team. In this role, you will serve as the first point of contact for employees experiencing ...

kgs

IT Help Desk

Carlsbad, NM · On-site

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...

kgs

IT Help Desk

Carlsbad, NM · On-site

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...

AppleOne

IT Help Desk

San Juan, PR · On-site

$18/hr

The IT Help Desk role provides Level 1 technical assistance across hardware, software, telecommunications, mobile devices, business systems, and remote access tools. This position offers the ...

Harris

Job title: IT Help Desk Manager Location: On Site - Mobile, AL Duration: Full-Time Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL. Position: IT Help Desk ...

Harriscomputer

Job title: IT Help Desk Manager Location: On Site - Mobile, AL Duration: Full-Time Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL. Position: IT Help Desk ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

Mondo

IT Help Desk Manager

Glenside, PA

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...

United Ag & Turf

IT Help Desk

Woodway, TX

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

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IT Help Desk information

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$12

$23

$33

How much do it help desk jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as IT consultants, senior software engineers, or cybersecurity experts with advanced skills and certifications. These positions typically require extensive experience, expertise in specific tools or technologies, and often involve consulting, contract work, or freelance projects. Such roles are common in industries like technology, finance, and consulting, where daily rates reflect high-level expertise and demand.

Will IT help desk be replaced by AI?

IT Help Desk roles involve troubleshooting and customer support that require human judgment and communication skills, which AI can assist but not fully replace. AI tools can automate routine tasks and provide initial support, allowing help desk professionals to focus on complex issues that need human intervention.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional, and why are they important?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT help desk worker do?

An IT help desk worker provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, perform repairs, and document problems and solutions, often using ticketing systems and remote support tools. Strong communication skills and basic knowledge of operating systems and networking are essential for this role.

What job makes $10,000 a month without a degree?

An IT Help Desk role typically does not reach $10,000 a month without significant experience or specialized certifications. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require advanced skills, but some roles in IT support or network administration can approach high salaries with certifications like CompTIA or Cisco and extensive experience.

What are IT Help Desk professionals?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
More about IT Help Desk jobs
What cities are hiring for It Help Desk jobs? Cities with the most It Help Desk job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk jobs? States with the most job openings for It Help Desk jobs include:
What job categories do people searching It Help Desk jobs look for? The top searched job categories for It Help Desk jobs are:
IT Help Desk jobs near you
Infographic showing various It Help Desk job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 14% Full Time, 70% Part Time, 13% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk

Tru Clean Management

Homestead, FL

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

IT Help Desk

We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our growing team. In this role, you will serve as the first point of contact for employees experiencing technical issues. You will be responsible for diagnosing, troubleshooting, and resolving hardware, software, and network problems to ensure minimal disruption to daily business operations.

The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional technical support.

Key Responsibilities

Technical Support: Provide first-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, and chat.

Issue Resolution: Troubleshoot, diagnose, and resolve technical problems including password resets, network connectivity issues, software installation errors, and hardware malfunctions.

Ticket Management: Log, track, and document all help desk requests and resolutions within the ticketing system; escalate complex issues to Tier 2 or Tier 3 support when necessary.

Onboarding & Offboarding: Set up, configure, and deploy workstations, laptops, peripheral devices, and accounts for new hires; securely wipe and reclaim assets during offboarding.

System Maintenance: Maintain accurate inventory records of all company hardware, software licenses, and access permissions.

User Documentation: Create and update user-facing documentation, quick-start guides, and internal FAQs to promote user self-service.

Qualifications & Skills

Experience: 1–3 years of experience in an IT help desk, technical support, or customer service role.

Education: Associate degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

Operating Systems: Proficient with Windows 10/11 and macOS environments.

Software Knowledge: Experience supporting Microsoft 365 applications (Word, Excel, Outlook, Teams), identity management tools, and standard business software.

Core Competencies:

Strong troubleshooting skills and a methodical approach to problem-solving.

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Proven ability to multi-task and prioritize workload effectively in a fast-paced environment.

Preferred Qualifications

Professional certifications such as CompTIA A+, Network+, Google IT Support Professional, or Microsoft Certified: Modern Desktop Administrator.

Familiarity with remote management tools and modern Applicant Tracking Systems or HRIS/IT ticketing workflows.

What We Offer

Competitive salary and performance-based bonuses.

Comprehensive health, dental, and vision insurance.

401(k) matching and retirement planning.

Generous Paid Time Off (PTO) and paid holidays.

Opportunities for professional development, certifications, and career advancement.

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