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It Help Desk Jobs (NOW HIRING)

Reagent

IT Help Desk Analyst

NJ · On-site

$55K - $70K/yr

The IT Help Desk Analyst will be responsible for receiving, prioritizing, documenting, and resolving technical incidents and service requests. In addition to direct user support, the role will own ...

Reagent

IT Help Desk Analyst

Ringoes, NJ · On-site

$55K - $70K/yr

The IT Help Desk Analyst will be responsible for receiving, prioritizing, documenting, and resolving technical incidents and service requests. In addition to direct user support, the role will own ...

Dayton Freight

IT Help Desk Technician

Dayton, OH

A.S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge * Ability to work in ...

New

DOWNS AT ALBUQUERQUE, INC.

IT Help Desk

Albuquerque, NM · On-site

The IT Help Desk role is to support the stable operation of the information technology systems of The Downs Racetrack and Casino. This includes all duties that are applicable to a Tier I support and ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

Dayton Freight

IT Help Desk Technician

Dayton, OH · On-site

A.S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge * Ability to work in ...

New

BC Tech Pro

IT Help Desk

Magna, UT

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

San Diego, CA · On-site

$24.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

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All JobsIt Help Desk Jobs

IT Help Desk information

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$12

$23

$33

How much do it help desk jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as IT consultants, senior software engineers, or cybersecurity experts with advanced skills and certifications. These positions typically require extensive experience, expertise in specific tools or technologies, and often involve consulting, contract work, or freelance projects. Such roles are common in industries like technology, finance, and consulting, where daily rates reflect high-level expertise and demand.

Will IT help desk be replaced by AI?

IT Help Desk roles involve troubleshooting and customer support that require human judgment and communication skills, which AI can assist but not fully replace. AI tools can automate routine tasks and provide initial support, allowing help desk professionals to focus on complex issues that need human intervention.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional, and why are they important?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT help desk worker do?

An IT help desk worker provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, perform repairs, and document problems and solutions, often using ticketing systems and remote support tools. Strong communication skills and basic knowledge of operating systems and networking are essential for this role.

What job makes $10,000 a month without a degree?

An IT Help Desk role typically does not reach $10,000 a month without significant experience or specialized certifications. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require advanced skills, but some roles in IT support or network administration can approach high salaries with certifications like CompTIA or Cisco and extensive experience.

What are IT Help Desk professionals?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
More about IT Help Desk jobs
What cities are hiring for It Help Desk jobs? Cities with the most It Help Desk job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk jobs? States with the most job openings for It Help Desk jobs include:
What job categories do people searching It Help Desk jobs look for? The top searched job categories for It Help Desk jobs are:
IT Help Desk jobs near you
Infographic showing various It Help Desk job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 14% Full Time, 70% Part Time, 13% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Help Desk Manager

IT Help Desk Manager

Davenport & Company LLC

Richmond, VA • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 22 days ago

Job description

IT Help Desk Manager
Location: Richmond, VA (Onsite Only)
Department: Information Technology
OVERVIEW:
The IT Help Desk Manager is responsible for leading all end-user support operations at Davenport & Company, ensuring consistent delivery of high-quality, responsive, and secure IT services. This role oversees Help Desk personnel, manages service performance, and drives continuous improvement of support processes to enhance the overall customer experience for both employees and clients.
The Manager serves as both a technical leader and operational owner of Help Desk services, ensuring alignment with business objectives, regulatory requirements, and IT best practices.
RESPONSIBILITIES:
Responsibilities of this position include, but are not limited to:
Leadership & Team Management
  • Lead and manage Help Desk Technicians and interns, providing direction, coaching, and performance management
  • Conduct hiring, onboarding, training, and ongoing professional development of staff
  • Establish staffing plans to ensure appropriate coverage for 7am-7pm daily service hours and on-call rotation
  • Foster a customer-first culture focused on responsiveness, professionalism, and service excellence

Service Delivery & Operations
  • Own and manage Help Desk service delivery, including SLAs, KPIs, and overall service quality
  • Monitor and report on service performance metrics (e.g., response time, resolution time, backlog, customer satisfaction)
  • Develop and lead service improvement initiatives based on data and user feedback
  • Ensure consistent execution of ticket handling processes, prioritization, and escalation procedures

Incident & Problem Management
  • Lead the response to major incidents, including communication, coordination, and resolution
  • Conduct root cause analysis on recurring issues and implement preventive measures
  • Partner with Infrastructure, Security, and Development teams to resolve systemic issues

Tools, Process & Knowledge Management
  • Administer and optimize the Help Desk ticketing/workflow system
  • Define and enforce standards for ticket documentation, categorization, and lifecycle management
  • Develop and maintain knowledge base content and self-service resources to improve efficiency

Customer Experience
  • Promote a high level of customer satisfaction through effective communication and support delivery
  • Establish feedback mechanisms (e.g., surveys) to measure user satisfaction and identify improvement opportunities
  • Build strong relationships with business units to understand and support operational needs

Security & Compliance
  • Ensure Help Desk operations align with company security policies and regulatory requirements
  • Support endpoint security practices, including patching, encryption, and access controls
  • Coordinate with Information Security on incident response, compliance audits, and risk mitigation efforts
  • Oversee adherence to asset management and secure device disposal procedures

Asset & Vendor Management
  • Oversee procurement and lifecycle management of end-user hardware and related assets
  • Coordinate support activities with third-party vendors and service providers
  • Contribute to budgeting and planning for Help Desk-related tools, systems, and equipment

Collaboration & Communication
  • Act as the primary liaison between the Help Desk and other IT teams
  • Provide regular updates and reporting to the CTO and senior leadership
  • Lead service review meetings and communicate trends, risks, and improvement plans

REQUIREMENTS:
  • Bachelor's degree in Information Systems, Information Technology, or a related field, or equivalent experience
  • Minimum 3 years of direct managerial or supervisory experience
  • Minimum 5 years of Help Desk or end-user support experience in a professional environment
  • Strong technical proficiency with Windows-based endpoints and common enterprise applications
  • Demonstrated experience managing service delivery, metrics, and operational performance
  • Strong organizational, analytical, and problem-solving skills
  • Excellent communication and interpersonal skills, with a focus on customer service
  • Experience working within structured ticketing/workflow systems
  • Ability to coordinate multiple priorities in a fast-paced environment
  • Professional demeanor

PREFERRED QUALIFICATIONS:
  • ITIL Foundation certification or equivalent experience with IT service management frameworks
  • Experience in financial services or other regulated industries
  • Familiarity with endpoint management tools and asset management systems
  • Exposure to networking concepts, VPN technologies, and Cisco-based systems
  • Experience managing distributed or multi-location support environments

SALARY & BENEFITS:
We offer a competitive salary and excellent benefit program, including safe harbor 401(k) contribution, profit sharing plan, disability and life insurance, high-deductible health plan with an HSA, an on-site Health Center, Paid Time Off and elective dental benefits. We offer wellness programs and support a friendly and collegial culture, with company sponsored volunteer opportunities during business hours.
DAVENPORT IS AN EQUAL OPPORTUNITY EMPLOYER
Davenport & Company LLC provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

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