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Helper Connectwise Jobs (NOW HIRING)

ExtensisHR

Administrative Coordinator

Greenville, SC · On-site

$45K - $51K/yr

MSP & Help Desk Triage * Act as the first point of contact for incoming help desk calls. * Create ... Create new prospects, clients, vendors, and products in ConnectWise. Quoting & Procurement

Next Step Systems

Network Engineer

Indianapolis, IN · On-site

... in ConnectWise by completing assigned training materials and blueprints on the ConnectWise ... We help companies that are looking to hire Network Engineers for jobs in Indianapolis, Indiana and ...

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Helper Connectwise information

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$10

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How much do helper connectwise jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for helper connectwise in the United States is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

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Helper Connectwise jobs near you
Infographic showing various Helper Connectwise job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 14% Part Time, 6% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,856 per year, or $18.2 per hour.

Tier 1 Helpdesk Engineer

Simpatico Systems

The Colony, TX • On-site

$21 - $26/hr

Full-time

PTO

Posted 5 days ago

Job description

Simpatico Systemsisa group of engineers who align our goals with our customers organizational objectives, servicing IT, security, and audio-visual needs. We design systems that are simple, easy to use, effective, affordable, and results-driven. We take the time to discuss customer needs and customize solutions for each unique situation.
Most of all: We have a ton of fun solving our clients' technology problems!
As a company, Simpatico Systems was incorporated in 2013 from the merger of Ironfish Technologies and Business Audio Environments (BAE). With a rich history of delivering a high level of service for more than 40 years, our employees are committed to driving success. As we continue to expand in new markets and accelerate growth we are looking for talented, innovative and driven people who believe they can help themselves, and our clients have a ton of fun solving technology problems.

Our Opportunity:The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying trends to eliminate downtime. Simpatico is a fast growing company with over 400% growth in the last 4 years and continued expansion into new markets. We offer a defined success path with actionable training plans for promotions and salary increases.

What you'll do:In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. You will also be involved in providing service for 200+ SMB and enterprise customers across 7 states. This role includes:


  • Alert Console Monitoring and Escalation

  • ConnectWise Ticket Execution

  • Incident and Problem Ticket Lifecycle Management

  • Procedural Documentation Creation and Currency

  • Participate in building a world class Operations Model


What you have:

Required:

  • Previous experience in similar IT field
  • Clear and concise communication - written & verbal
  • Ability to Multitask in a "High Pressure Environment"
  • Skilled in troubleshooting network infrastructure issues
  • Strong understanding of Network Administration
  • Understanding of Windows and Linux OS
  • Proficient with Microsoft Office
  • Ability to type 50+ WPM
  • Passion for improvement
  • Participate in On-Call Rotation: This position includes a recurring on-call schedule every 18 weeks. During your on-call period, you will serve as secondary on-call for the first week and primary on-call for the second week. On-call responsibilities include responding to critical alerts and high-priority customer issues outside of standard business hours. You will receive $150 compensation for each on-call week, totaling $300 per rotation.


Nice To Have:


  • ITIL Experience

  • ConnectWise Manage and Automate Experience

  • Previous helpdesk experience

  • Experience with Large Enterprise Technology (HA replication technology, SAN solutions, Complex network management)


What you'll get:


  • Comprehensive Compensation and Benefits package

  • Work/Life Balance: Company Sponsored Training and Testing, Tuition Reimbursement Program, PTO reward program

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Apply