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Helper Connectwise Jobs in Massachusetts (NOW HIRING)

Talent Retriever

Service Coordinator

Brockton, MA · On-site

$60K - $73K/yr

Coordinate with help desk, infrastructure, project, and account management teams. * Manage ... PSA/ticketing systems (ConnectWise preferred or Autotask). * Ticket triage, prioritization and ...

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs ... Document all incidents and resolutions in our ticketing system (ConnectWise / Autotask) * Support ...

Harbor Networks, Inc.

Internal IT Lead

Framingham, MA · On-site

$90 - $115/hr

Work tickets directly in ConnectWise (PSA) and ensure timely resolution of issues. * Escalate ... Assess resource needs and help plan future team growth. * Participate in vendor evaluations and ...

New

Harbor IT

Internal IT Lead

Framingham, MA · On-site

Work tickets directly in ConnectWise (PSA) and ensure timely resolution of issues. * Escalate ... Assess resource needs and help plan future team growth. * Participate in vendor evaluations and ...

Next Step Systems

IT Escalation Engineer

Boston, MA · On-site

... Experience with ConnectWise and/or Kaseya is a plus. - Aptitude for balancing technical ... We help companies that are looking to hire IT Escalation Engineers for jobs in Boston ...

Barry Communications

Be Seen First

Sales and Marketing Coordinator

Worcester, MA · On-site

$41K - $54K/yr

... help drive customer engagement, lead generation, pipeline development, existing customer base ... Experience with ConnectWise is a bonus. · Ability to work collaboratively with sales ...

TeamLogic IT

Field Technician

Woburn, MA · On-site

$75K - $95K/yr

... helping them maintain secure, reliable, and productive IT environments. This is an excellent ... Experience with RMM platforms such as NinjaOne, ConnectWise, Datto, or Kaseya * Experience with MDM ...

Atlas Technica

Team Lead

Boston, MA

... help strengthen the processes and services delivered by Atlas Technica. This role offers strong ... Experience using the ConnectWise suite of products. * Experience supporting workloads within ...

Atlas Technica

Team Lead

Boston, MA · On-site +1

... help strengthen the processes and services delivered by Atlas Technica. This role offers strong ... Experience using the ConnectWise suite of products. * Experience supporting workloads within ...

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

... Connectwise, Datto AEM, etc. * Experience working with Microsoft 365, GSuite, and other online ... They ideal candidate will have a nurturing personality and the desire to help in the mentoring of ...

All JobsHelper Connectwise JobsHelper Connectwise Jobs in Massachusetts

Helper Connectwise information

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

What are the most commonly searched types of Connectwise jobs in Massachusetts? The most popular types of Connectwise jobs in Massachusetts are:
What are popular job titles related to Helper Connectwise jobs in Massachusetts? For Helper Connectwise jobs in Massachusetts, the most frequently searched job titles are:
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What cities in Massachusetts are hiring for Helper Connectwise jobs? Cities in Massachusetts with the most Helper Connectwise job openings:
Helper Connectwise jobs near you

Service Coordinator

Talent Retriever

Brockton, MA • On-site

$60K - $73K/yr

Other

Posted 8 days ago

Job description

ACS Services, Inc. - Service Coordinator
Position Description
As an ACS Services, Inc. (ACS) Service Coordinator, you are the hub of our client service delivery, owning the flow of every ticket from intake through resolution. You triage incoming requests, schedule technicians, and keep clients informed at every step to ensure service level agreements are consistently met. This is a hybrid position based out of our Brockton, MA headquarters, with a mix of office and remote work.Position Responsibilities
  • Coordinate day-to-day client service delivery by managing the service board.
  • Monitor ticket queues against SLAs.
  • Triage incoming service requests.
  • Schedule and dispatch technicians.
  • Keep clients informed throughout the ticket lifecycle.
  • Follow up after ticket closure.
  • Coordinate with help desk, infrastructure, project, and account management teams.
  • Manage escalations.
  • Produce service reports for continuous improvement.
Reporting Relationship
Reports to: Service Delivery ManagerAttributes
  • Organization
  • Communication
  • Sense of Urgency
  • Team-oriented
  • Client-centric
Skills, Experience and Qualifications
Skills
  • Empathy and fact-based decision making.
  • PSA/ticketing systems (ConnectWise preferred or Autotask).
  • Ticket triage, prioritization and dispatch.
  • Understanding of SLAs.
  • Technician scheduling.
  • Analytical mindset.
  • Process adherence.
Experience
  • Service coordination/dispatch/customer service, ideally in an MSP.
  • Managing competing priorities.
  • Ticketing/PSA reporting.
  • IT support terminology.
Qualifications
  • High school diploma required; associate or bachelor's degree preferred.
  • ITIL Foundation, ConnectWise or similar certifications are advantageous.
Compensation: $60,000-$73,000 annual salary
ACS Services, Inc. - Service Coordinator
Position Description
As an ACS Services, Inc. (ACS) Service Coordinator, you are the hub of our client service delivery, owning the flow of every ticket from intake through resolution. You triage incoming requests, schedule technicians, and keep clients informed at every step to ensure service level agreements are consistently met. This is a hybrid position based out of our Brockton, MA headquarters, with a mix of office and remote work.Position Responsibilities
  • Coordinate day-to-day client service delivery by managing the service board.
  • Monitor ticket queues against SLAs.
  • Triage incoming service requests.
  • Schedule and dispatch technicians.
  • Keep clients informed throughout the ticket lifecycle.
  • Follow up after ticket closure.
  • Coordinate with help desk, infrastructure, project, and account management teams.
  • Manage escalations.
  • Produce service reports for continuous improvement.
Reporting Relationship
Reports to: Service Delivery ManagerAttributes
  • Organization
  • Communication
  • Sense of Urgency
  • Team-oriented
  • Client-centric
Skills, Experience and Qualifications
Skills
  • Empathy and fact-based decision making.
  • PSA/ticketing systems (ConnectWise preferred or Autotask).
  • Ticket triage, prioritization and dispatch.
  • Understanding of SLAs.
  • Technician scheduling.
  • Analytical mindset.
  • Process adherence.
Experience
  • Service coordination/dispatch/customer service, ideally in an MSP.
  • Managing competing priorities.
  • Ticketing/PSA reporting.
  • IT support terminology.
Qualifications
  • High school diploma required; associate or bachelor's degree preferred.
  • ITIL Foundation, ConnectWise or similar certifications are advantageous.

Compensation: $60,000-$73,000 annual salary

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