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Helper Connectwise Jobs in Massachusetts (NOW HIRING)

Talent Retriever

Service Coordinator

Brockton, MA · On-site

$60K - $73K/yr

Coordinate with help desk, infrastructure, project, and account management teams. * Manage ... PSA/ticketing systems (ConnectWise preferred or Autotask). * Ticket triage, prioritization and ...

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs ... Document all incidents and resolutions in our ticketing system (ConnectWise / Autotask) * Support ...

Harbor Networks, Inc.

Internal IT Lead

Framingham, MA · On-site

$90 - $115/hr

Work tickets directly in ConnectWise (PSA) and ensure timely resolution of issues. * Escalate ... Assess resource needs and help plan future team growth. * Participate in vendor evaluations and ...

Harbor IT

Internal IT Lead

Framingham, MA · On-site

Work tickets directly in ConnectWise (PSA) and ensure timely resolution of issues. * Escalate ... Assess resource needs and help plan future team growth. * Participate in vendor evaluations and ...

Data Evolution, LLC.

Client Support Engineer

Boston, MA · On-site

$70 - $100/hr

Monitor and triage Managed Alerts and Technical Alerts boards in ConnectWise Manage * Administer ... Provide escalation-level support for platform issues surfaced by the help desk Qualifications ...

Next Step Systems

IT Escalation Engineer

Boston, MA · On-site

... Experience with ConnectWise and/or Kaseya is a plus. - Aptitude for balancing technical ... We help companies that are looking to hire IT Escalation Engineers for jobs in Boston ...

Wolf & Company, P.C.

Service Desk Technician

Boston, MA

$55K - $65K/yr

This position is ideal for an IT professional with 0-2 years of hands-on help desk experience who ... Exposure to ServiceNow, SysAid, ConnectWise, or similar ITSM tools * Experience supporting ...

New

Wolf & Company, P.C.

Service Desk Technician

Boston, MA · On-site

$55K - $65K/yr

This position is ideal for an IT professional with 0-2 years of hands-on help desk experience who ... Exposure to ServiceNow, SysAid, ConnectWise, or similar ITSM tools * Experience supporting ...

Atlas Technica, LLC

Team Lead

Boston, MA · On-site

$90 - $120/hr

... help strengthen the processes and services delivered by Atlas Technica. This role offers strong ... Experience using the ConnectWise suite of products. * Experience supporting workloads within ...

TeamLogic IT

Field Technician

Woburn, MA · On-site

$75K - $95K/yr

... helping them maintain secure, reliable, and productive IT environments. This is an excellent ... Experience with RMM platforms such as NinjaOne, ConnectWise, Datto, or Kaseya * Experience with MDM ...

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Helper Connectwise information

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

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The most popular types of Connectwise jobs in Massachusetts are:

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Helper Connectwise jobs near you

Tier 1 Helpdesk Engineer

Simpatico Systems

Braintree, MA • On-site

$24 - $30/hr

Full-time

PTO

Posted 6 days ago

Job description

Simpatico Systemsisa group of engineers who align our goals with our customers organizational objectives, servicing IT, security, and audio-visual needs. We design systems that are simple, easy to use, effective, affordable, and results-driven. We take the time to discuss customer needs and customize solutions for each unique situation.
Most of all: We have a ton of fun solving our clients' technology problems!
As a company, Simpatico Systems was incorporated in 2013 from the merger of Ironfish Technologies and Business Audio Environments (BAE). With a rich history of delivering a high level of service for more than 40 years, our employees are committed to driving success. As we continue to expand in new markets and accelerate growth we are looking for talented, innovative and driven people who believe they can help themselves, and our clients have a ton of fun solving technology problems.

Our Opportunity:The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying trends to eliminate downtime. Simpatico is a fast growing company with over 400% growth in the last 4 years and continued expansion into new markets. We offer a defined success path with actionable training plans for promotions and salary increases.

What you'll do:In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. You will also be involved in providing service for 200+ SMB and enterprise customers across 7 states. This role includes:

  • Alert Console Monitoring and Escalation
  • ConnectWise Ticket Execution
  • Incident and Problem Ticket Lifecycle Management
  • Procedural Documentation Creation and Currency
  • Participate in building a world class Operations Model


What you have:

Required:


  • Previous experience in similar IT field
  • Clear and concise communication - written & verbal
  • Ability to Multitask in a "High Pressure Environment"
  • Skilled in troubleshooting network infrastructure issues
  • Strong understanding of Network Administration
  • Understanding of Windows and Linux OS
  • Proficient with Microsoft Office
  • Ability to type 50+ WPM
  • Passion for improvement
  • Participate in On-Call Rotation: This position includes a recurring on-call schedule every 18 weeks. During your on-call period, you will serve assecondary on-call for the first weekandprimary on-call for the second week. On-call responsibilities include responding to critical alerts and high-priority customer issues outside of standard business hours. You will receive$150 compensation for each on-call week, totaling $300 per rotation.

Nice To Have:

  • ITIL Experience
  • ConnectWise Manage and Automate Experience
  • Previous helpdesk experience
  • Experience with Large Enterprise Technology (HA replication technology, SAN solutions, Complex network management)


What you'll get:

  • Comprehensive Compensation and Benefits package
  • Work/Life Balance: Company Sponsored Training and Testing, Tuition Reimbursement Program, PTO reward program
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life

Apply