Helper Connectwise Jobs in Massachusetts (NOW HIRING)

Position Name: Team Lead
Reports to: Client Technology Manager
Department: Support
Location: Open to Boston, MA or Stamford, CT
Type: Full-Time, Exempt
About Atlas Technica
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, which include hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive in and contribute to this environment, and consistently put the customer first.
Atlas Technica offers competitive compensation, comprehensive benefits, and great perks to our global team. We strive to maintain a professional yet friendly environment while supporting the professional development and career growth of our team members. Join Atlas Technica today!
Position Overview
We are seeking a Team Lead to join our rapidly growing Support department. This technical and supervisory role is responsible for leading a team of Junior Systems Engineers and Interns while supporting their performance, development, and day-to-day work.
The Team Lead will serve as an escalation point, provide technical guidance, oversee client-facing projects, and help strengthen the processes and services delivered by Atlas Technica. This role offers strong career development opportunities for an experienced IT professional who enjoys leading people, solving technical challenges, and supporting clients.
Responsibilities

• Supervise and support a team of Junior Systems Engineers and Interns.
• Serve as an escalation point for technical and nontechnical issues affecting the team.
• Provide ongoing mentoring, coaching, and technical training.
• Deliver clear and constructive feedback while managing employee performance and development.
• Conduct regular one-on-one meetings and annual performance reviews for team members.
• Review and approve paid time off requests and manage team time-entry requirements.
• Own technical projects and provide oversight, guidance, recommended solutions, and consultative services to clients.
• Manage the day-to-day relationship for a designated subset of clients in partnership with the managing Client Technology Manager.
• Assist with client escalations and ensure issues are addressed appropriately.
• Attend and actively participate in client meetings.
• Participate in on-call escalation rotations.
• Contribute to organizational initiatives designed to improve processes, technology, and service delivery for Atlas Technica and its clients.

Requirements
The ideal candidate will have at least two years of people-management experience and five years of professional IT experience in desktop support, systems engineering, systems administration, or a related technical function.
Additional qualifications include:

• Experience providing end-user and desktop support for Microsoft Windows, Microsoft Office, desktop computers, and mobile devices.
• Strong verbal and written communication skills.
• Experience supporting a primarily Microsoft 365 environment, including:
• Exchange Online
• SharePoint Online
• Microsoft Intune
• Microsoft Entra ID/Azure Active Directory
• Microsoft Teams
• Knowledge of Microsoft Windows Server platforms, Active Directory, and Group Policy.
• Familiarity with Citrix XenApp or a similar application-delivery platform.
• Experience supporting Sophos or a similar endpoint threat-management solution.
• Basic understanding of virtualization platforms such as VMware or Hyper-V.
• Understanding of networking concepts and technologies, including:
• TCP/IP
• LAN, DMZ, and WAN environments
• DHCP and DNS
• Routing and switching
• Firewalls
• Experience working in a managed service provider environment.
• Demonstrated ability to lead, coach, and develop technical team members.
• Strong ownership, judgment, accountability, and follow-through.

Desirable Qualities

• Experience supporting clients within the financial services or alternative investment industries.
• Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ.
• Significant experience working in a managed service provider environment.
• Experience using the ConnectWise suite of products.
• Experience supporting workloads within Microsoft Azure or Amazon Web Services.
• Experience with platforms and vendors such as:
• Google Workspace
• Box
• Dropbox
• Duo
• Okta
• AirWatch
• Experience supporting Citrix XenApp or similar products.
• Experience with cybersecurity solutions such as:
• Carbon Black
• Cylance
• CrowdStrike
• CyberHat
• SentinelOne
• Experience with Mimecast or other email security gateway solutions, such as Cisco IronPort or Proofpoint.
• Advanced knowledge of storage and virtualization platforms, including:
• Nimble
• Pure Storage
• NetApp
• Dell EMC
• VMware
• Hyper-V
• Citrix Hypervisor/XenServer

Equal Employment Opportunity
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, protected veteran status, disability status, or any other characteristic protected by applicable law.