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Helper Connectwise Jobs (NOW HIRING)

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO · On-site

$50K - $60K/yr

Onsite and Help Desk user support, this position involves some local travel to client locations ... System documentation maintenance and review in ConnectWise & IT Glue. * Communication with ...

Next Step Systems

Network Engineer

Indianapolis, IN · On-site

... in ConnectWise by completing assigned training materials and blueprints on the ConnectWise ... We help companies that are looking to hire Network Engineers for jobs in Indianapolis, Indiana and ...

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All JobsHelper Connectwise Jobs

Helper Connectwise information

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$10

$18

$23

How much do helper connectwise jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for helper connectwise in the United States is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

More about Helper Connectwise jobs
What cities are hiring for Helper Connectwise jobs? Cities with the most Helper Connectwise job openings:
What are the most commonly searched types of Connectwise jobs? The most popular types of Connectwise jobs are:
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Helper Connectwise jobs near you
Infographic showing various Helper Connectwise job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 1% Part Time, 16% Temporary, and 11% Nights. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $37,856 per year, or $18.2 per hour.
IT Help Desk Technician

IT Help Desk Technician

Stratix Systems Inc

Wyomissing, PA

Other

Posted 19 days ago

Job description

Description

Stratix Systems is growing and seeking an entry-level IT Help Desk Technician to join our team!


This is an incredible opportunity to join an innovative, growing industry leader and be an integral part of our dynamic team. Our IT Help Desk Technician is responsible for resolving incoming requests for technical assistance on standard commercial and proprietary computer applications. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements. We are looking for a calm, cool, and collected professional who provides exceptional customer service to both internal and external clients by being timely, professional, courteous, polite and process and detail-oriented. Consistent customer care, quality standards, and reporting requirements are core competencies of the position.


DUTIES AND RESPONSIBILITIES include, but are not limited to:


  • Provide comprehensive remote technical support services to Stratix clients
  • Take all steps to troubleshoot issues reported. Resolve issue or escalate appropriately.
  • Take all necessary steps to ensure customer satisfaction throughout the call
  • Create and submit detailed call logs documenting customer interactions in ConnectWise. Confirm and update customer profile information as needed
  • Follow all documented escalation procedures, including hand off times, for issues requiring intervention/escalation
  • Follow all documented procedures to handle open calls, including monitoring open call queues, placing follow up phone calls, etc.
  • Maintain technical proficiency in all applications utilized by clients supported
  • Display a wide degree of creativity and latitude; Think independently and 'outside the box' for solutions.
  • Perform customer support related tasks and special projects as assigned by management
  • Liaise as necessary interdepartmentally to seek resolutions to all issues reported
  • Participate in client events, as appropriate (resource on site, client training, etc.)
  • Other duties as assigned

Requirements


  • Two-year college degree in computer science or information systems or Technical School, with up to two years related experience; or equivalent combination of education and experience is desired.
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Experience with ConnectWise a plus
  • Strong personal computer skills including electronic mail, record keeping, and internet applications such as Microsoft Office Suite are required
  • Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

CERTIFICATES, LICENSES, REGISTRATIONS:


  • Professional certifications such as those offered by Microsoft, Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications would be ideal
  • A+ and Network+ certifications a huge plus
  • Must possess ability to continue to obtain relevant certifications and licenses
  • Valid PA Driver's License as the position may require occasional travel to clients' sites

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