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Service Delivery Helpdesk Engineer L1

New York, NY · On-site

$60K - $80K/yr

Utilizing tools like ConnectWise, you will manage service requests, and uphold our service level ... Help identify areas where Standard Operating Procedures (SOPs) don't exist or need further work and ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$20.25 - $27.25/hr

Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other ... ConnectWise Manage * ConnectWise Automate * IT Glue * Sophos suite of solutions This is a ...

K2 Staffing

IT Help Desk Support - Level II

Roseland, NJ · On-site

... p Desk Support . A qualified candidate would have both proven experience with technology and ... Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.

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How much do helper connectwise jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for helper connectwise in the United States is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

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Helper Connectwise jobs near you
Helpdesk Engineer - Level II

Helpdesk Engineer - Level II

Century Solutions Group

Tyrone, GA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

About Us

Century Solutions Group, Inc. is a leading IT services provider headquartered in Tyrone, GA, with an additional office near The Battery in Atlanta. We specialize in delivering customized technology solutions that help our clients operate more efficiently and securely.
We offer a collaborative, growth-oriented environment where team members are empowered to develop their skills, take ownership of their work, and make a meaningful impact.
Note: This is a fully onsite role based in Tyrone, GA.

Role Overview

As a Help Desk II Technician, you will play a key role in delivering high-quality technical support to our clients. You'll be responsible for troubleshooting issues, managing service requests, and ensuring the reliability and security of client systems.
This role is ideal for a client-focused IT professional who thrives in a fast-paced environment, enjoys problem-solving, and values strong documentation and process discipline.

Ideal Candidate

The ideal candidate is a proactive, service-oriented IT professional who:
- Takes ownership of issues and follows them through to resolution
- Communicates clearly and confidently with both technical and non-technical users
- Thrives in a fast-paced MSP environment and can manage multiple priorities
- Is detail-oriented and values thorough documentation
- Enjoys learning new technologies and continuously improving their skillset
- Works well independently while contributing positively to a team

Key Responsibilities

Deliver responsive, professional technical support to clients across various environments

  • Troubleshoot hardware, software, and network issues (remote and onsite)
  • Manage and prioritize service tickets, ensuring timely resolution and proper escalation
  • Maintain accurate and detailed documentation in ConnectWise and IT Glue
  • Document system configurations, incidents, and resolutions clearly and thoroughly
  • Communicate effectively with clients via phone, email, and Microsoft Teams
  • Participate in an after-hours, on-call rotation
  • Perform system analysis to identify technical requirements and solutions
  • Track time and maintain accurate service records
  • Stay current with emerging technologies, tools, and industry best practices

Required Qualifications

- High school diploma or equivalent (degree preferred)
- 3+ years IT support experience
- Microsoft 365 or Azure Fundamentals certification
- Strong communication and customer service skills
- Ability to manage priorities under

Technical Experience

- Active Directory (on-prem & Azure AD)
- Microsoft 365 administration and support
- Networking fundamentals(DHCP, DNS, IP addressing, switches, firewalls)
- Remote access tools(VPN, Remote Desktop, RD Gateway, TruGrid)
- Virtualization(Hyper-V, VMware/ESXi)
Preferred:
- Cisco Meraki
- AnyConnect VPN
- Todyl SGN
- ConnectWise PSA or equivalent

Compensation & Benefits

Salary: $55,000 - $65,000
- Health, dental, vision
- 401(k) with match
- PTO and holidays
- Training opportunities

Why Join Us?

  • At Century Solutions Group, we value innovation, collaboration, and a commitment to excellence. As Helpdesk Engineer, you will play a critical role in shaping the future of our partner ecosystem and driving success in a dynamic IT landscape. Join us to be part of a team that is passionate about technology and dedicated to client satisfaction.

Apply