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Help Desk Associate Jobs in Indiana (NOW HIRING)

MINT dentistry

Dental Front Desk

Indianapolis, IN · On-site

$13.50 - $17.25/hr

Overview Dental Front Desk - Become the Face of MINT Dentistry! Join the Team That's Changing the ... Engage in social media opportunities, helping share the MINT experience online when needed. Build ...

Butler University

Front Desk Staff

Indianapolis, IN · On-site

$13.50 - $17.25/hr

Position Description The Front Desk Staff member serves as the welcoming face of Butler Esports ... Monitor the facility and gaming areas to help ensure equipment is used properly and safety ...

nLeague Services Inc

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Associate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a related field * Experience in a helpdesk, data quality, or healthcare IT support role * Experience ...

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Summary The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical ... Associate's or Bachelor's degree in IT, Computer Science, or related field preferred. * Experience ...

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Summary The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical ... Associate's or Bachelor's degree in IT, Computer Science, or related field preferred. * Experience ...

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Summary The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical ... Associate's or Bachelor's degree in IT, Computer Science, or related field preferred. * Experience ...

White Lodging Careers

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

... associate onboarding, training, and cross-training - helping build a knowledgeable, confident front desk team that delivers consistently excellent hotel guest service * Handle additional ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Indiana

Help Desk Associate information

See Indiana salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk associate in Indiana is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Indiana?

The most popular types of Help Desk jobs in Indiana are:

What are popular job titles related to Help Desk Associate jobs in Indiana?

For Help Desk Associate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Indiana look for?

The top searched job categories for Help Desk Associate jobs in Indiana are:

What cities in Indiana are hiring for Help Desk Associate jobs?

Cities in Indiana with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $42,485 per year, or $20.4 per hour.

Service Desk & Endpoint Technician II

SILAC Insurance Company

Carmel, IN • On-site

Full-time

Posted 28 days ago

Job description

Service Desk & Endpoint Technician II
Job Overview: The Service Desk Technician II provides advanced technical support to employees both on-site and remotely across all company locations by resolving technical incidents and managing endpoint-related services. This role leverages endpoint management, automation, and modern collaboration technologies to solve complex technical challenges while partnering with Infrastructure, Security, and Business Applications teams. The ideal candidate demonstrates excellent communication skills for all levels of business, advanced troubleshooting knowledge, proficiency with endpoint management tools, and effective use of automation and AI-assisted support tools where appropriate. This position is key to ensuring timely resolution of IT issues, minimizing business disruption, and contributing to continuous improvement of IT services.
Department Overview: The IT Operations department ensures the secure, reliable, and efficient delivery of technology services across the organization. Responsibilities include providing technical support, managing endpoint devices, maintaining the health and availability of enterprise systems, and coordinating the resolution of incidents and service requests. The department partners closely with Infrastructure, Cybersecurity, Business Applications, and other technology teams to deliver a consistent technology experience for employees in on-site, hybrid, and remote work environments across all company locations. Team members are expected to collaborate effectively, uphold service-level agreement (SLA) commitments, promote continuous service improvement, and enable employees to work securely and productively regardless of location.
Job Details
  • Serve as an escalation point for Level 1 Service Desk staff, providing advanced troubleshooting and resolution
  • Diagnose and resolve escalated incidents involving:
    • Operating system issues (Windows and macOS)
    • Application/software failures and configuration errors
    • Identity and access management user support, including MFA, SSO, and Entra ID
    • Advanced network connectivity issues
    • Endpoint management and provisioning
  • Participate In problem management and root cause analysis activities
  • Administer Mobile Device Management (MDM), endpoint management, compliance policies, and device lifecycle using platforms such as Microsoft Intune and Jamf
  • Support hybrid workforce technologies including Microsoft Teams Rooms, conferencing equipment, and collaboration platforms
  • Perform patch management, application packaging, endpoint compliance monitoring, and software deployment activities
  • Maintain accurate asset inventory, lifecycle records, software licensing information, and ITSM documentation
  • Mentor Level 1 staff and assist with endpoint troubleshooting techniques
  • Document and maintain technical documentation, knowledge articles, and standard operating procedures to improve first-contact resolution
  • Participate in IT projects including hardware refreshes, office technology deployments, and new software implementations
  • Collaborate with Infrastructure and Cybersecurity teams during incident response, vulnerability remediation, and endpoint security initiatives
  • Participate in weekly paid on-call rotation

Job Requirements
Required
  • Associate's degree in information technology or equivalent experience
  • 2-4 years of experience in a help desk or technical support role
  • Advanced knowledge of Windows, macOS, Microsoft 365, networking fundamentals, endpoint security, and enterprise troubleshooting
  • Experience administering Microsoft Intune, Jamf, Autopilot, or comparable endpoint management platforms
  • Experience supporting Microsoft 365 applications, Microsoft Teams, and collaboration technologies
  • Proficiency in using and managing workflow through ITSM platforms such as Jira Service Management, ServiceNow, or ZenDesk
  • Strong communication, problem-solving, and organizational skills

Desired
  • Bachelor's degree in information technology or related field
  • Relevant technical certifications such as CompTIA A+, CompTIA Network+, Microsoft Endpoint Administrator Associate, ITIL Foundation v4, and Jamf certifications
  • Experience handling escalations and mentoring junior team members
  • Experience with automation using PowerShell
  • Familiarity with scripting or automation tools to streamline IT support processes
  • Familiarity with patch management and enterprise security compliance

Apply