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Help Desk Associate Jobs in Indiana (NOW HIRING)

Dave & Buster's, Inc.

Front Desk Staff

Greenwood, IN · On-site

$7.25 - $12.75/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Front Desk Staff

Greenwood, IN · On-site

$7.25 - $12.75/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster

Front Desk Staff

Greenwood, IN

$7.25 - $12.75/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

nLeague Services Inc

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Associate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a related field * Experience in a helpdesk, data quality, or healthcare IT support role * Experience ...

Apollo ITS

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Generate reports on data quality trends and help develop training materials. Skills : Required: * Associate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a ...

InterSources

Helpdesk Analyst

Indianapolis, IN · Hybrid

$19.50 - $26.75/hr

Generate reports on data quality trends and help develop training materials. Skill Matrix Skill - Required No. of Years - Actual Years of Experience Associate's or Bachelor's degree in Health ...

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Help Desk Associate information

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How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in Indiana is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
What are popular job titles related to Help Desk Associate jobs in Indiana? For Help Desk Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Indiana look for? The top searched job categories for Help Desk Associate jobs in Indiana are:
What cities in Indiana are hiring for Help Desk Associate jobs? Cities in Indiana with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
IT Helpdesk Technician

IT Helpdesk Technician

F.A. Wilhelm Construction Co., Inc.

Indianapolis, IN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

F.A. Wilhelm Construction- IT Helpdesk Technician

 Empowering People to Build What Matters- That is our mission and our legacy.

 Our nearly 100 years of building communities in which we work and play, started with one man and one dream.  Today, we are a company that puts People First by providing Meaningful Partnerships, insisting on making a Positive Community Impact, with Safety Always, all with a Learn-Do-Share mentality. 

 F.A. Wilhelm Construction is an industry leader with the culture of doing the right things for our employees, partners, clients, and community.  We have an excellent reputation in the construction industry and have enjoyed steady growth and strong financial performances for many years.  Wilhelm’s construction professionals turn the conceptual, and sometimes seemingly impossible, into fully completed, innovative spaces where life happens.

 We are looking for the right person to join our team as an IT Helpdesk Technician.   Is that you?   If so, we want to talk to you!

 This is an onsite position located in Indianapolis with no option for hybrid or remote work options.

Responsibilities

A Wilhelm IT Helpdesk Technician provides first-level response to Wilhelm employees for IT support calls, email requests, and remote management identifying issues accurately and consistently while working toward resolution and maintaining a good rapport with Wilhelm employees by treating them respectfully and professionally.

Essential Functions

  • Serve as first response answering all help desk support calls and addressing Wilhelm employees' IT problems and complaints, escalating items as necessary
  • Document, track, troubleshoot, resolve, or escalate tickets to ensure timely resolution
  • Follow up on recently resolved tickets to ensure customer satisfaction, and reopen tickets in cases where problems still exist
  • Work on imaging computers, patching systems, and installing software applications
  • Provide technical setup and support of on-site and remote meetings
  • Process and procedure documentation and maintain accurate equipment inventory and storage

Equipment and Computer Software Requirements

  • Microsoft SharePoint and OneDrive support (including creation of document libraries through use of templates and rights management)
  • Microsoft InTune administration (including device enrollment, app approval and assignments, policies)
  • Microsoft Windows operating systems - advanced knowledge (including installation, configuration, troubleshooting, and support)
  • Microsoft Productivity tools e.g., Microsoft Office (including installation, configuration, troubleshooting, and support)
  • Microsoft Office365 and Azure Active Directory administration (including basic user administration and computer administration)

Education and Experience Requirements

  • Associate’s degree in I.T. or other related field with 0 – 2 years of relevant work experience
  • Combination of college experience in I.T. and/or relevant work experience (3 – 6 years) may be considered in lieu of a degree.
  • Valid Driver's License
  • CompTIA A+, Network+, or MCP (Microsoft Certified Professional) certifications a plus

Key Attributes

  • Meticulous attention to detail in order to be exact and accurate
  • Ability to adhere reliably to a reoccurring set schedule
  • Perform, with minimal mistakes, a routine set of tasks consistently
  • Organizational skills and effective time management to succeed in a semi-autonomous, fast-paced environment
  • Ability to multi-task and adhere to deadlines

F.A. Wilhelm offers a unique opportunity for the right person to experience a variety of work.  Working at F.A Wilhelm, you can expect:

  • A competitive compensation package.
  • A comprehensive benefits package to include medical, dental, vision, and 401K match. 
  • Basic life insurance, short-term and long-term disability insurance is paid for by F.A Wilhelm.
  • Discretionary yearly bonus program.
  • A generous PTO bank.
Employment Type: FULL_TIME

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