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Help Desk Associate Jobs in Indiana (NOW HIRING)

Unisys Corporation

Master Tech Serv Desk

Indianapolis, IN · On-site

$19 - $25.75/hr

High School Diploma or GED required May require technical certification or Associate Degree Generally, 7+ years' experience in area of responsibility This role may require access to export-controlled ...

New

Home 2 Suites Columbus

Front Desk Supervisor

Columbus, IN

$15.75 - $20.50/hr

Front Desk Supervisor The Front Desk Supervisor is responsible for supervising the guest services ... Ensure that associates are, always, attentive, friendly, helpful, and courteous to all guests ...

Fair Oaks Farms

Front Desk Supervisor

Fair Oaks, IN

$15.25 - $19.75/hr

Front Desk Supervisor The Front Desk Supervisor is responsible for assisting the Assistant General ... Ensure that associates are always attentive friendly helpful and courteous to all guest's managers ...

Fair Oaks Farms

Front Desk Supervisor

Fair Oaks, IN · On-site

$18 - $20/hr

The Front Desk Supervisor is responsible for assisting the Assistant General Manager/or General ... Ensure that associates are always attentive friendly helpful and courteous to all guest's managers ...

Home 2 Suites Columbus

Front Desk Supervisor

Columbus, IN · On-site

$15 - $18/hr

D. program as scheduled. • Work at front desk, concierge, and bell desk as appropriate ... associates are, always, attentive, friendly, helpful, and courteous to all guests, managers, and ...

Alfa Laval

Service Desk Specialist

Indianapolis, IN · On-site

$65K - $77K/yr

You will have the opportunity to help and support users, and act as the local extension to the Core ... Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness ...

Dmainc

IT Support Intern - Fall 2026

Indianapolis, IN · Hybrid

$14.25 - $19/hr

... Associate Support Analyst Intern will gain experience in account lockouts, password resets ... Essential Duties and Responsibilities Monitor, review, and prioritize help desk requests Provides a ...

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Help Desk Associate information

See Indiana salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for help desk associate in Indiana is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
What are popular job titles related to Help Desk Associate jobs in Indiana? For Help Desk Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Indiana look for? The top searched job categories for Help Desk Associate jobs in Indiana are:
Help Desk Associate jobs near you
Master Tech Serv Desk

Master Tech Serv Desk

Unisys Corporation

Indianapolis, IN • On-site

$19 - $25.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Unisys rating

5.4

Company rating: 5.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

190th of 204 rated it services

Job description

What success looks like in this role:

* Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations.
* Leads or participates in projects to implement new initiatives or improve efficiency and resolution response time.
* Leads agent trainings.
* Provides doable fixes for areas of concern and identifies opportunities for improvement.
* Develops metrics by tracking tickets to evaluate tickets submitted, resolved and rejected, identifying trends and opportunities to improve the team's overall efficiency.
* Identifies recurring issues and escalates to the appropriate team for resolution.
* Provides root cause analysis on the most challenging issues, develops comprehensive action plans and timely follow through in support of the incident management process.
* Acts as an escalation point for team members.

You will be successful in this role if you have:

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 7+ years' experience in area of responsibility

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

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