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Help Desk Associate Jobs in Floyds Knobs, IN (NOW HIRING)

Front Desk Associate

Louisville, KY · On-site

$13.50 - $17.25/hr

Working as a Full-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk at the ... to help guests plan. * Problem-Solving: Resolving guest concerns or complaints effectively ...

Front Desk Associate

Louisville, KY

$12.75 - $16.50/hr

Working as a Full-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk at the ... to help guests plan. * Problem-Solving: Resolving guest concerns or complaints effectively ...

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. * Experience in a Help Desk, Service Desk, Technical Support, or Customer Support environment.

Service Desk Technician

Louisville, KY · On-site

$18 - $18.75/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. * Experience in a Help Desk, Service Desk, Technical Support, or Customer Support environment.

Front Desk Agent

Louisville, KY · On-site

$13.75 - $17.25/hr

Previous hospitality experience is helpful but not required * Ability to stand and move at a fast ... Employee Assistance Program (EAP) * Full-time associates also receive: * Medical, dental, and ...

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Help Desk Associate information

See Floyds Knobs, IN salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk associate in Floyds Knobs, IN is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.21 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What cities near Floyds Knobs, IN are hiring for Help Desk Associate jobs?

Cities near Floyds Knobs, IN with the most Help Desk Associate job openings:

Infographic showing various Help Desk Associate job openings in Floyds Knobs, IN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,268 per year, or $19.8 per hour.

MyChart Help Desk Analyst - Associate

Baptist Health

Louisville, KY • On-site

$19.75 - $27/hr

Full-time

Posted 11 days ago


Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

1st of 24 rated health and beauty retailers


Job description

Summary

Job Description:

Baptist Health is looking for a MyChart Help Desk Analyst - Associate to join our team in Louisville, KY!

Under general supervision of the IT Help Desk Manager, provide MyChart application support for our patients and customers by performing question/problem diagnosis and guiding users through template driven solutions in a customer focused call center environment. Clearly communicate solutions in a user-friendly, professional manner. Escalates issues to proper second level support teams based on established guidelines and procedures using current service desk software and tools. Functions in a technical role by always ensuring and protecting customer privacy and security. Promotes Corporate Integrity through Compliance with the BHS Corporate Responsibilities

Qualifications:

Minimum of an associate degree, or one year of direct experience in a technology or customer service support role in lieu of a degree.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

What Baptist Health South Florida employees say

Pay

Benefits

Hours and flexibility

Workplace

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Baptist Health South Florida logo

About Baptist Health South Florida

Sourced by ZipRecruiter

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US