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Help Desk Associate Jobs in Bluffton, IN (NOW HIRING)

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Associate degree or equivalent technical work experience. * CompTIA Certifications: A+, Security ...

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Associate degree or equivalent technical work experience. * CompTIA Certifications: A+, Security ...

Benchmark

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest ...

Pyramid Global Hospitality

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest ...

Gebhart Holdings

IT Administrator

Wabash, IN · On-site

Associate's or bachelor's degree in IT, Computer Science, or related field - or equivalent ... Help Desk, Linux PHYSICAL DEMANDS AND WORK ENVIRONMENT: * Physical Activity: Talking, hearing ...

Gebhart Holdings

IT Administrator

Wabash, IN · On-site

Associate's or bachelor's degree in IT, Computer Science, or related field - or equivalent ... Help Desk, Linux PHYSICAL DEMANDS AND WORK ENVIRONMENT: * Physical Activity: Talking, hearing ...

Best One Tire and Service

I/T Support Specialist

Monroe, IN · On-site

$24.04/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Proven experience in end-user technical support or help desk environments. * Working knowledge of ... High school diploma or GED required; associate's degree in Information Technology or related field ...

Best-One Tire & Service Inc

I/T Support Specialist

Monroe, IN · On-site

$24.04/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Proven experience in end-user technical support or help desk environments. * Working knowledge of ... High school diploma or GED required; associate's degree in Information Technology or related field ...

medplast

IT Administrator

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as ... Associates Degree in Computer Science or other technical field is required * Bachelor's Degree in ...

Viant

IT Administrator

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as ... Associates Degree in Computer Science or other technical field is required * Bachelor's Degree in ...

medplast

IT Administrator

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as ... Associates Degree in Computer Science or other technical field is required * Bachelor's Degree in ...

medplast

IT Administrator

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as ... Associates Degree in Computer Science or other technical field is required * Bachelor's Degree in ...

medplast

IT Administrator

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as ... Associates Degree in Computer Science or other technical field is required * Bachelor's Degree in ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Bluffton, IN

Help Desk Associate information

See Bluffton, IN salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk associate in Bluffton, IN is $19.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.88 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What job categories do people searching Help Desk Associate jobs in Bluffton, IN look for?

The top searched job categories for Help Desk Associate jobs in Bluffton, IN are:

What cities near Bluffton, IN are hiring for Help Desk Associate jobs?

Cities near Bluffton, IN with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Bluffton, IN as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,607 per year, or $19.5 per hour.

IT Service Desk Technician

OmniSource

Fort Wayne, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

OmniSource rating

6.3

Company rating: 6.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

65th of 90 rated recycling and waste

Job description

Subsidiary
Steel Dynamics
Overview
This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.
Responsibilities
  • Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.
  • Log calls requesting technical assistance into the help desk software.
  • Troubleshoot software & hardware issues and document resolutions.
  • Assign work orders, follow up on status, and communicate status to users.
  • Handle requests & verify requested information with managers, and track progress.
  • Assist with installation and configuration of PC's, laptops, and peripherals.
  • Process New User Requests and Termination Requests.
  • Support Retail equipment- ATM, printers, cameras, scale interface.
  • Periodically travel to remote locations and assist other IT technicians.
  • All other duties as required.
  • Represent the company in a professional manner and provide excellent Customer Service

Qualifications
Required
  • Excellent problem-solving skills and work well in a team environment
  • Positive attitude and highly motivated
  • A team player with excellent communication skills
  • Customer service oriented

Preferred
  • Associate degree or equivalent technical work experience.
  • CompTIA Certifications: A+, Security+, Network+, or Server+
  • Knowledge of various versions of Microsoft Windows and Office required.
  • Knowledge of Microsoft Active Directory and Exchange preferred.
  • Timely communication and complying with policies and procedures required.
  • The ideal candidate must be energetic, detail oriented, and organized.
  • Flexible work schedule.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.

What OmniSource employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

OmniSource logo

About OmniSource

Sourced by ZipRecruiter

Founded in Fort Wayne, IN in 1943, OmniSource, LLC has grown to become one of North America’s largest processors, distributors, and managers of scrap and secondary metals. We collect, process, and resell a wide variety of scrap metal. The company ships over 5 million gross tons of recycled steel and 1 billion pounds of nonferrous and stainless-steel scrap annually. Our primary collection and processing facilities are concentrated in the Midwest, the South, and the Mid-Atlantic regions of the United States. But our reach stretches across North America, utilizing a wide-ranging fleet of trucks, containers, railcars, and barges to collect and haul metals. We expect to continue to expand OmniSource’s footprint, deploying our processing assets to cover new geographical territories, opening new facilities, and making targeted acquisitions. Supplementing our company-operated scrap collection sites, we also acquire metals from industrial scrap generators with which we have established strategic partnerships. We have designed and installed customized metals-recycling programs, some of which we manage and operate, for manufacturing companies nationwide.

Industry

Coal, metals and minerals mining

Company size

1,001 - 5,000 Employees

Headquarters location

Fort Wayne, IN, US

Year founded

1943

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