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Help Desk Associate Jobs in Goshen, IN (NOW HIRING)

Welch Packaging

Network Administrator

Elkhart, IN · On-site

Develop and maintain SOP's for network department * Support IT help desk and systems teams with ... Associate's degree in Information Technology, Computer Networking, or a related field required;

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Help Desk Associate information

See Goshen, IN salary details

$12

$19

$29

How much do help desk associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk associate in Goshen, IN is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.44 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What job categories do people searching Help Desk Associate jobs in Goshen, IN look for?

The top searched job categories for Help Desk Associate jobs in Goshen, IN are:

What cities near Goshen, IN are hiring for Help Desk Associate jobs?

Cities near Goshen, IN with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Goshen, IN as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $39,835 per year, or $19.2 per hour.

System Support Specialist (51852)

HealthLinc

Elkhart, IN • On-site

Full-time

Posted 21 days ago

HealthLinc rating

8.0

Company rating: 8.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

As a Support Team Specialist, you will provide support and troubleshooting for Help Desk calls and more complex issues, analyze information about these issues, and determine the best way to solve them. This position will work closely with the I.T. department and will report to the I.T. Manager.
JOB RESPONSIBILITIES:
  • Manages and resolves Issues including but not limited to Operating Systems, Applications, Laptops, Desktops, Printers, Networking and Phones.
  • Communicates and supports I.T. team and team lead regarding Help Tickets issues.
  • Prepares and deploys systems at various locations
  • Performs user creation/deletion/maintenance within various systems.
  • Documents and tracks fixes for knowledge base as they are discovered.
  • Researches, suggests, implements new technology.
  • Investigates system-related problems, identifies their source, and determines possible solutions.
  • Helps to maintain system schedule changes.
  • Works to ensure confidentiality regarding the information systems data user, patient, financial, etc.
  • All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
  • Performs other duties as assigned.

REQUIRED QUALIFICATIONS:
Education/Training
  • Associate Degree in the field of computer science or related field (not required but highly preferred)

Experience
  • At least 1-2 years of helpdesk/service desk, call center or network operations center experience
  • Previous experience in a healthcare environment (not required but highly preferred)

Skills/Job Requirements
  • Strong customer service skills
  • Strong organizational and time management skills
  • Proven ability to work well in a team environment
  • Excellent written and verbal communication skills
  • Ability to remain flexible and adaptable
  • Ability to work outside of normal business hours when required
  • Transportation and valid drivers license
  • Ability to follow HealthLinc policies and procedures

Technology Skills
  • Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
  • Strong computer skills (Microsoft Office, Windows Active Directory, Help Desk software, online sources, etc.)
  • Proven experience troubleshooting computer hardware
  • Proven experience with Network Wiring and Hardware, Switches, APs, Firewalls (not required but highly preferred)

DIRECT SUPERVISION:
  • N/A

REQUIRED TRAINING:
  • All assigned Relias training

What HealthLinc employees say

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