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Help Desk Associate Jobs in Fort Wayne, IN (NOW HIRING)

C&A Tool Engineering, Inc.

Help Desk Technician II

Churubusco, IN · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with Help Desk ticket system and asset inventory * Experience working remotely or hands ... Prefer Associates Degree/Certificate in Computer Systems or similar areas * Previous Manufacturing ...

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Associate degree or equivalent technical work experience. * CompTIA Certifications: A+, Security ...

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Associate degree or equivalent technical work experience. * CompTIA Certifications: A+, Security ...

Benchmark

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest ...

Pyramid Global Hospitality

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest ...

Best One Tire and Service

I/T Support Specialist

Monroe, IN · On-site

$24.04/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Proven experience in end-user technical support or help desk environments. * Working knowledge of ... High school diploma or GED required; associate's degree in Information Technology or related field ...

Best-One Tire & Service Inc

I/T Support Specialist

Monroe, IN · On-site

$24.04/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Proven experience in end-user technical support or help desk environments. * Working knowledge of ... High school diploma or GED required; associate's degree in Information Technology or related field ...

medplast

IT Administrator

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as ... Associates Degree in Computer Science or other technical field is required * Bachelor's Degree in ...

Viant

IT Administrator

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as ... Associates Degree in Computer Science or other technical field is required * Bachelor's Degree in ...

medplast

IT Administrator

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as ... Associates Degree in Computer Science or other technical field is required * Bachelor's Degree in ...

medplast

IT Administrator

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as ... Associates Degree in Computer Science or other technical field is required * Bachelor's Degree in ...

medplast

IT Administrator

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as ... Associates Degree in Computer Science or other technical field is required * Bachelor's Degree in ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Fort Wayne, IN

Help Desk Associate information

See Fort Wayne, IN salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk associate in Fort Wayne, IN is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.70 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Fort Wayne, IN?

The most popular types of Help Desk jobs in Fort Wayne, IN are:

What are popular job titles related to Help Desk Associate jobs in Fort Wayne, IN?

For Help Desk Associate jobs in Fort Wayne, IN, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Fort Wayne, IN look for?

The top searched job categories for Help Desk Associate jobs in Fort Wayne, IN are:

What cities near Fort Wayne, IN are hiring for Help Desk Associate jobs?

Cities near Fort Wayne, IN with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Fort Wayne, IN as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,052 per year, or $21.2 per hour.

Help Desk Technician II

C&A Tool Engineering, Inc.

Churubusco, IN • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Compensation: $21/hr. and up Depending on Experience and/or Degree/Formal Training
Complete Benefit Package:
  • Health (HSA Option Available)
  • Dental
  • Vision
  • PTO / Paid Vacation
  • 401(K) Plan Upon Eligibility
  • Company Paid Life Insurance and Short-Term Disability
  • Eligibility for additional: Short/Long-Term Disability, Accidental, Life Insurance, Critical Illness and Hospital Indemnity Coverages
  • Company Paid Holidays
  • Tuition Reimbursement

What You Will Do
  • Active first line of support for Level 1 and 2 requests
  • Provide great customer support for our employees
  • Trouble ticket documentation, follow-ups, and resolution
  • Break/fix PC hardware, OS, applications, and accessories
  • Assist with diagnosing and troubleshooting related network and system issues
  • Communicate with other IT team members to problem resolution

Required Skills/Knowledge:
  • Demonstrates great written and verbal communication skills
  • Experience with Help Desk ticket system and asset inventory
  • Experience working remotely or hands-on to troubleshoot or fulfill requests
  • Setting up new computers and related systems by; installing, configuring and maintaining desktop hardware and software
  • Troubleshooting skills are required as you will interact with end users to research and solve hardware and software related issues
  • Other responsibilities will include; documenting installation procedures, maintaining hardware and software inventory lists and installation/troubleshooting of other IT related systems.
  • Additionally, will be responsible for maintaining essential security measures to protect data, software, and hardware.
  • At least one year experience in a previous capacity
  • Position is 100% On-Site (no Hybrid or remote)
  • Must be US citizen or full-time resident

Additional Skills/Knowledge Preferred:
  • Prefer Associates Degree/Certificate in Computer Systems or similar areas
  • Previous Manufacturing IT experience is a definite plus

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Equal Opportunity / Affirmative Action Employer. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Qualified candidates must be able to perform the essential job functions with or without reasonable accommodation. Internal applicants should provide a resume and cover letter addressing their qualifications specific to the role.
Essential Functions: Able to stand, twist, bend, squat, stoop, kneel, climb ladders and stairs, and lift on a continuous basis for an 8-hour workday.
C&A Tool a leading Advanced Manufacturer since 1969 of precision products for the Automotive, Aerospace, Fuel Systems, industrial and Medical Device markets is currently seeking qualified candidates. Operating three manufacturing facilities in Northeast Indiana (Auburn/Churubusco) and employing nearly 600 skilled workers, we are an integral part of a larger global manufacturing conglomerate, MinebeaMitsumi.
Those looking for a friendly/safe work environment, supporting employee growth through education, training, wellness programs and volunteering within the community are encouraged to apply.
"We measure our work in Microns, Experience in decades and our success due to our valuable Teammates"

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