Help Desk Associate Jobs in Muncie, IN (NOW HIRING)

Location: Anderson, IN

Facility: St. Vincent Medical Group

Department/Specialty: PV Vascular Lab

Schedule: Full Time | Days | Monday-Friday 7:45AM-4:15PM. 

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

• Patient Welcome & Flow: Warmly greet patients, manage check-in/check-out, and accurately schedule and confirm appointments to ensure a smooth daily flow.
• Financial & Insurance Management: Obtain and verify insurance authorizations, accurately collect co-payments, and reconcile daily financial reports and deposits.
• Data & Documentation: Meticulously verify and enter patient demographic information, secure necessary documentation, and manage all patient record release requests.
• Administrative Support: Provide essential clerical and office support, including managing charges for services, to maintain the clinic's high standard of efficiency.

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

• Customer service skills a must. Previous insurance knowledge and prior front desk experience required.
• Looking for an experienced associate that has prior knowledge with insurance and strong customer service skills to join our Anderson Vascular Surgery team. Must be able to work independently and with other team members.
  

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.