IT Help Desk Associate
Indianapolis, IN · On-site
Job Summary- The role of the Helpdesk Associate involves troubleshooting technical issues for in-house, branch locations and remote staff, ensuring smooth operations and optimal user experience.
IT Help Desk Associate
Indianapolis, IN · On-site
Job Summary- The role of the Helpdesk Associate involves troubleshooting technical issues for in-house, branch locations and remote staff, ensuring smooth operations and optimal user experience.
Help Desk Support
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Required/Desired Skills Skill Required /Desired Amount of Experience Associates Degree or 3 plus ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...
Help Desk Support
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Required/Desired Skills Skill Required /Desired Amount of Experience Associates Degree or 3 plus ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...
Provide guidance and advanced knowledge of systems as an escalation point level for IT Help Desk Administrator Associate and IT Help Desk Administrator Intermediate positions. * Walk customers ...
New
Provide guidance and advanced knowledge of systems as an escalation point level for IT Help Desk Administrator Associate and IT Help Desk Administrator Intermediate positions. * Walk customers ...
New
Welcome Desk Associate
Indianapolis, IN · On-site
Part-Time Welcome Desk Associate Seeking a part-time welcome desk associate to greet members and ... Helpful to work additional shifts when requested. Equipment Used * Telephone * Computer * Fax
Welcome Desk Associate
Indianapolis, IN · On-site
Part-Time Welcome Desk Associate Seeking a part-time welcome desk associate to greet members and ... Helpful to work additional shifts when requested. Equipment Used * Telephone * Computer * Fax
IT Help Desk
Franklin, IN · On-site
$18 - $24/hr
We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... Associate's degree is required Field of Study Preferred: IT Required Work Experience: 1-2 Years ...
IT Help Desk
Franklin, IN · On-site
$18 - $24/hr
We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... Associate's degree is required Field of Study Preferred: IT Required Work Experience: 1-2 Years ...
IT Help Desk
Franklin, IN · On-site
$18 - $24/hr
We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... Associate's degree is required Field of Study Preferred: IT Required Work Experience: 1-2 Years ...
IT Help Desk
Franklin, IN · On-site
$18 - $24/hr
We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... Associate's degree is required Field of Study Preferred: IT Required Work Experience: 1-2 Years ...
IT Help Desk Technician
Fishers, IN · On-site
The Help Desk Technician provides IT support services for all carwash locations as well as for ... A+ or Network + Certification along with an Associate's or Bachelor's Degree in Information ...
IT Help Desk Technician
Fishers, IN · On-site
The Help Desk Technician provides IT support services for all carwash locations as well as for ... A+ or Network + Certification along with an Associate's or Bachelor's Degree in Information ...
The Help Desk Technician provides IT support services for all carwash locations as well as for ... A+ or Network + Certification along with an Associate's or Bachelor's Degree in Information ...
The Help Desk Technician provides IT support services for all carwash locations as well as for ... A+ or Network + Certification along with an Associate's or Bachelor's Degree in Information ...
IT Help Desk Technician
Fishers, IN · On-site
The Help Desk Technician provides IT support services for all carwash locations as well as for ... A+ or Network + Certification along with an Associate's or Bachelor's Degree in Information ...
IT Help Desk Technician
Fishers, IN · On-site
The Help Desk Technician provides IT support services for all carwash locations as well as for ... A+ or Network + Certification along with an Associate's or Bachelor's Degree in Information ...
Welcome Desk Associate
Indianapolis, IN · On-site
Seeking a part-time welcome desk associate to greet members and visitors to our building. Essential ... Helpful to work additional shifts when requested. Equipment Used : * Telephone * Computer * Fax
Welcome Desk Associate
Indianapolis, IN · On-site
Seeking a part-time welcome desk associate to greet members and visitors to our building. Essential ... Helpful to work additional shifts when requested. Equipment Used : * Telephone * Computer * Fax
... IT Help Desk Analyst to provide first-line technical support and deliver a strong end-user ... Service Desk tools * 2 3 years of customer service experience Education Associate's degree or ...
... IT Help Desk Analyst to provide first-line technical support and deliver a strong end-user ... Service Desk tools * 2 3 years of customer service experience Education Associate's degree or ...
Associate degree in Information Technology or related field (or equivalent experience) * 2+ years of Help Desk or IT Support experience * Strong knowledge of: * Windows operating systems * Microsoft ...
Quick apply
Associate degree in Information Technology or related field (or equivalent experience) * 2+ years of Help Desk or IT Support experience * Strong knowledge of: * Windows operating systems * Microsoft ...
Associate degree in Information Technology or related field (or equivalent experience) * 2+ years of Help Desk or IT Support experience * Strong knowledge of: * Windows operating systems * Microsoft ...
Associate degree in Information Technology or related field (or equivalent experience) * 2+ years of Help Desk or IT Support experience * Strong knowledge of: * Windows operating systems * Microsoft ...
* Associate degree or higher in Information Technology, Business Administration, or a related field ... Experience with helpdesk ticketing systems and basic troubleshooting. * Familiarity with ...
* Associate degree or higher in Information Technology, Business Administration, or a related field ... Experience with helpdesk ticketing systems and basic troubleshooting. * Familiarity with ...
Front Desk Sales Associate
Carmel, IN · On-site
$13.25 - $16.75/hr
... desk sales associate. EWC is locally owned and operated by an involved female entrepreneur with ... Helping out with sales and explaining our services. * Keeping the front area clean, neat and ...
Front Desk Sales Associate
Carmel, IN · On-site
$13.25 - $16.75/hr
... desk sales associate. EWC is locally owned and operated by an involved female entrepreneur with ... Helping out with sales and explaining our services. * Keeping the front area clean, neat and ...
Front Desk Sales Associate
Carmel, IN · On-site
$13.25 - $16.75/hr
... desk sales associate. EWC is locally owned and operated by an involved female entrepreneur with ... Helping out with sales and explaining our services. * Keeping the front area clean, neat and ...
Front Desk Sales Associate
Carmel, IN · On-site
$13.25 - $16.75/hr
... desk sales associate. EWC is locally owned and operated by an involved female entrepreneur with ... Helping out with sales and explaining our services. * Keeping the front area clean, neat and ...
Front Desk Sales Associate
Carmel, IN · On-site
$13.25 - $16.50/hr
... desk sales associate. EWC is locally owned and operated by an involved female entrepreneur with ... Helping out with sales and explaining our services. * Keeping the front area clean, neat and ...
Front Desk Sales Associate
Carmel, IN · On-site
$13.25 - $16.50/hr
... desk sales associate. EWC is locally owned and operated by an involved female entrepreneur with ... Helping out with sales and explaining our services. * Keeping the front area clean, neat and ...
Central Desk Associate Indianapolis
Indianapolis, IN · On-site
$18.50/hr
About the Role The Central Desk Associate supports warehouse Operations by coordinating purchase ... Monitor inventory activity, process adjustments, and research product discrepancies to help ...
New
Central Desk Associate Indianapolis
Indianapolis, IN · On-site
$18.50/hr
About the Role The Central Desk Associate supports warehouse Operations by coordinating purchase ... Monitor inventory activity, process adjustments, and research product discrepancies to help ...
New
About the Role The Central Desk Associate supports warehouse Operations by coordinating purchase ... Monitor inventory activity, process adjustments, and research product discrepancies to help ...
New
About the Role The Central Desk Associate supports warehouse Operations by coordinating purchase ... Monitor inventory activity, process adjustments, and research product discrepancies to help ...
New
Service Desk Analyst
Indianapolis, IN · On-site
$19.50 - $26.75/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...
Service Desk Analyst
Indianapolis, IN · On-site
$19.50 - $26.75/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...
Help Desk Associate information
See Indianapolis, IN salary details
$13.79 - $15.42
12% of jobs
$16.84 is the 25th percentile. Wages below this are outliers.
$15.42 - $17.05
15% of jobs
The median wage is $18.64 / hr.
$17.05 - $18.67
24% of jobs
$18.67 - $20.30
13% of jobs
$20.30 - $21.93
9% of jobs
$22.23 is the 75th percentile. Wages above this are outliers.
$21.93 - $23.56
16% of jobs
$23.56 - $25.19
5% of jobs
$25.19 - $26.82
2% of jobs
$26.82 - $28.45
3% of jobs
$28.45 - $30.08
0% of jobs
$30.08 - $31.71
1% of jobs
$13
$20
$31
How much do help desk associate jobs pay per hour?
As of Aug 28, 2026, the average hourly pay for help desk associate in Indianapolis, IN is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.98 per hour, depending on experience, location, and employer.
What does a help desk associate do?
A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.
What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?
To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What is the difference between Help Desk Associate vs Technical Support Specialist?
| Aspect | Help Desk Associate | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ | Similar certifications; often more technical certifications |
| Work Environment | Help desk, call centers, on-site support | Remote or on-site technical support, troubleshooting |
| Employer & Industry | IT service providers, corporate IT departments | IT companies, software vendors, tech support firms |
| Search & Comparison Intent | Commonly compared for entry-level IT roles | More technical, troubleshooting focus |
The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.
What are the most commonly searched types of Help Desk jobs in Indianapolis, IN?
The most popular types of Help Desk jobs in Indianapolis, IN are:
What are popular job titles related to Help Desk Associate jobs in Indianapolis, IN?
For Help Desk Associate jobs in Indianapolis, IN, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Indianapolis, IN look for?
The top searched job categories for Help Desk Associate jobs in Indianapolis, IN are:
What cities near Indianapolis, IN are hiring for Help Desk Associate jobs?
Cities near Indianapolis, IN with the most Help Desk Associate job openings:
IT Help Desk Associate
Indianapolis, IN • On-site
Aptura Group
Full-time
This job post has expired 2 days ago. Applications are no longer accepted.
Job description
Job Summary- The role of the Helpdesk Associate involves troubleshooting technical issues for in-house, branch locations and remote staff, ensuring smooth operations and optimal user experience. Occasional travel to branch locations in the Midwest may be required.
The Helpdesk Associate is responsible and accountable for:
• Provide first-line support to users by diagnosing and resolving technical issues related to Microsoft Windows OS, Microsoft 365, and Apple iOS.
• Assist remote employees with IT-related queries and troubleshooting via phone, email, or remote support tools.
• Collaborate with the IT team to document solutions and update knowledge base articles.
• Perform routine maintenance and updates on user hardware and software.
• Escalate complex issues to senior IT staff as necessary.
• Conduct site visits to branch locations for hands-on troubleshooting and support.
• Ensure timely resolution of support tickets and maintain accurate records of issues and solutions.
• Stay current with technology trends and developments to provide effective support.
Experience and other requirements:
• Proven experience in IT support or helpdesk roles, specifically with Microsoft Windows OS, Microsoft 365, and Apple iOS.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Willingness to travel to branch locations as needed.
• Familiarity with remote support tools and ticketing systems is a plus.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are preferred.
The Helpdesk Associate is responsible and accountable for:
• Provide first-line support to users by diagnosing and resolving technical issues related to Microsoft Windows OS, Microsoft 365, and Apple iOS.
• Assist remote employees with IT-related queries and troubleshooting via phone, email, or remote support tools.
• Collaborate with the IT team to document solutions and update knowledge base articles.
• Perform routine maintenance and updates on user hardware and software.
• Escalate complex issues to senior IT staff as necessary.
• Conduct site visits to branch locations for hands-on troubleshooting and support.
• Ensure timely resolution of support tickets and maintain accurate records of issues and solutions.
• Stay current with technology trends and developments to provide effective support.
Experience and other requirements:
• Proven experience in IT support or helpdesk roles, specifically with Microsoft Windows OS, Microsoft 365, and Apple iOS.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Willingness to travel to branch locations as needed.
• Familiarity with remote support tools and ticketing systems is a plus.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are preferred.