Help Desk Associate Jobs in Bluffton, IN (NOW HIRING)

Administer and support infrastructure systems in an enterprise environment. Ensure systems are configured in a manner that optimally supports the strategies of the business and continuously delivers value.
ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with support of infrastructure systems including networking, servers, hardware and software both on premise and cloud
• Proactively maintain infrastructure systems to ensure maximum uptime
• Actively monitor systems for performance bottlenecks and resolve issues
• Monitor, scan, and test systems for security vulnerabilities and resolve issues
• Support the administration of user directory and policies
• Assist with infrastructure support of products managed by VRA Product Teams
• Support all client applications
• Research, test, and install software updates
• Create and maintain documentation for implemented solutions
• Configure systems to adhere to SOX, PCI, and other applicable compliance initiatives
• Identify opportunities for process improvement and develop and implement solutions that drive value for the organization
• On-call as needed to provide technical support to off-shifts

EDUCATION AND/OR EXPERIENCE

• Associates/Bachelor's degree in computer science or related field or equivalent experience
• 1+ years of server administration experience and supporting enterprise applications
• Current certifications in cloud computing, modern infrastructure, or similar desired
• Experience administering or supporting:
  • Microsoft Exchange email environments
  • Microsoft 365 services and workloads
  • Virtual Desktop Infrastructure (VDI) environments
  • Physical server hardware, including installation, maintenance, and troubleshooting
  • Cloud platforms such as Microsoft Azure and/or Amazon Web Services (AWS)

KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Active Directory user and group administration
• Group Policy configuration and management
• Print server administration and print queue management
• Experience working within a helpdesk or ticketing system environment
• Fundamental understanding of core networking concepts, including TCP/IP, DNS, and DHCP
• Working knowledge of Microsoft Server platform administration
• Proficiency in Microsoft Windows operating systems and Microsoft Office applications
• Strong troubleshooting skills with a customer-focused support approach
• Proven analytical and problem-solving abilities
• Detail-oriented with the ability to manage multiple tasks and priorities simultaneously
• Strong organizational skills with consistent follow-through
• Excellent interpersonal, written, and verbal communication skills
• Ability to build and maintain effective working relationships with internal and external customers, handling situations with confidence, tact, and resourcefulness
• Flexibility and adaptability, with the ability to perform effectively under pressure and within a fast-paced office environment
• Strong team player with a collaborative mindset
• Commitment to delivering high-quality solutions that support the success of all company brands
• Willingness and ability to stay current with evolving technology and industry trends
• Willingness and ability to manage technical projects to successful completion
• Understanding of virtualization, cloud infrastructure, and storage systems preferred

Recommended Starting Wage : $65,000 - $70,000
ENVIRONMENT & PHYSICAL DEMANDS
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Flexibility to provide after hours support (on call) and to occasionally work 2nd and 3rd shifts as well as weekends
• Office environment. Utilizing an office desk - sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
• Strong sensory skills, such as good eyesight, good hearing, and dexterity
• Ability to operate office equipment, including computers, copiers, fax machines, and phones
• Ability to occasionally lift up to 50 pounds (PC/server setup and installation)

We are proud of the competitive and comprehensive compensation and benefit package provided to our associates and their families. Our compensation package is designed to meet our associates today and help them plan for the future.
Health Benefits
Vera Bradley offers a variety of medical, dental and vision programs to meet your family's health care needs.

• Medical plan options including both a HDHP/HSA plan and a PPO plan
• Dental
• Vision
• Flexible spending accounts

Survivor Benefits
Life insurance provides peace of mind for your family should the unexpected happen.

• Employer provided 2X your salary in life insurance
• Accidental Death and Disability insurance
• Voluntary life insurance for you, your spouse and your children

Income Protection
If you are unable to work due to illness or injury Vera Bradley provides several programs to protect your income at no cost to you.

• Short-term disability
• Long-term disability

Retirement Plan
The Vera Bradley 401k plan helps you accumulate savings for retirement

• 401k with generous company match, immediate vesting (age and service requirement)
• Strong line up of professionally managed funds
• Safe-harbor plan design

Paid Time Off
Enjoy generous time off programs.

• Earn up to 3 weeks of paid time off in your first year of employment with opportunity to earn more
• 9 paid holidays a year
• Paid bereavement leave

Give Back Opportunities
Vera Bradley offers the opportunity to serve your community.

• Voluntary Time Off

Holistic Wellness

• Access to a variety of financial, physical, and mental wellness experts

• Employee Assistance Program with access to work/life wellness support including no cost unlimited telephonic counseling services
• Opportunities for leadership development, skill development and career advancement

Product Discount

• Generous employee discount on Vera Bradley products

Ancillary Benefits and Programs

• Bonus opportunity, identity protection, legal services, pet insurance, cell phone discount, employee referral bonus, annual birthday gift, DailyPay, corporate fitness facility and individual policies through Aflac

Equal Opportunity Employer/Vets/Disabled
Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer.
Vera Bradley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
For more information, please click the following links:
Vera Bradley's Equal Employment and Affirmative Action Policy
Know Your Rights: Workplace Discrimination is Illegal (in English)
Know Your Rights: Workplace Discrimination is Illegal (in Spanish)
Pay Transparency (in English)
Pay Transparency (in Spanish)
E-Verify Participation Poster
Right to Work Poster (English)
Right to Work Poster (Spanish)
California Privacy Notice
If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to applicationassistance@VeraBradley.com. Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.
Our intention is to fill this opening within 30 days of the original posting date and applications will be accepted on an on-going basis until the position is filled.
Base Pay Range:
$58,100.00
to
$79,850.00
Vera Bradley's compensation ranges are based on market data and comply with all local, state and federal regulations. Individual pay within the listed range depends on work location, skills, experience, and relevant education. The posted salary reflects base pay only and excludes bonuses, equity, or other incentives, if applicable.