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Help Desk Associate Jobs in Indiana (NOW HIRING)

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... IT Help Desk Analyst to provide first-line technical support and deliver a strong end-user ... Service Desk tools * 2-3 years of customer service experience Education Associate's degree or ...

IT Help Desk Support Specialist

Greenfield, IN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate degree in Information Technology or related field (or equivalent experience) * 2+ years of Help Desk or IT Support experience * Strong knowledge of: * Windows operating systems * Microsoft ...

IT Help Desk Support Specialist

Greenfield, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate degree in Information Technology or related field (or equivalent experience) * 2+ years of Help Desk or IT Support experience * Strong knowledge of: * Windows operating systems * Microsoft ...

Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Associate degree or equivalent technical work experience. * CompTIA Certifications: A+, Security ...

Front Desk Sales Associate

Indianapolis, IN · On-site

$12.75 - $16/hr

  • Medical

  • Retirement

  • PTO

... desk sales associate. EWC is locally owned and operated by an involved female entrepreneur with ... Helping out with sales and explaining our services. * Keeping the front area clean, neat and ...

Front Desk Sales Associate

Carmel, IN · On-site

$13.25 - $16.50/hr

  • Medical

  • Retirement

  • PTO

... desk sales associate. EWC is locally owned and operated by an involved female entrepreneur with ... Helping out with sales and explaining our services. * Keeping the front area clean, neat and ...

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Service Desk Analyst

Indianapolis, IN

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Showing results 21-40

Help Desk Associate information

See Indiana salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk associate in Indiana is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Indiana?

The most popular types of Help Desk jobs in Indiana are:

What are popular job titles related to Help Desk Associate jobs in Indiana?

For Help Desk Associate jobs in Indiana, the most frequently searched job titles are:

What cities in Indiana are hiring for Help Desk Associate jobs?

Cities in Indiana with the most Help Desk Associate job openings:

Infographic showing various Help Desk Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $42,485 per year, or $20.4 per hour.

IT Help Desk Analyst I - Indianapolis, IN - Hybrid

Strategic Systems

Indianapolis, IN • On-site

$20 - $25/hr

Contractor

Posted 4 days ago

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Job description

Location: Indianapolis, IN – Hybrid
Employment Type: Contract
Duration: 6 Months
Schedule: Full-time, 8 hours/day
Shift Options: 6:00 AM–3:00 PM ET or 8:00 AM–5:00 PM ET
Onsite Requirement: Hybrid; onsite presence may vary from 1–4 days per week
Experience: 1–3 years
Overtime / Weekends / On-Call: None


Role Overview

We are looking for an IT Help Desk Analyst to provide first-line technical support and deliver a strong end-user experience. The ideal candidate will have hands-on troubleshooting experience across PC hardware/software, Microsoft 365, networking, password/access issues, virtual machines, and endpoint devices.


Key Responsibilities

  • Receive and manage IT support requests through phone and automated channels
  • Troubleshoot and resolve first-level technical issues
  • Support PC hardware, software, networking, and telecommunications issues
  • Provide Microsoft 365 (O365) support
  • Perform password maintenance and password resets
  • Support Virtual Machines
  • Support Dell Wyse devices
  • Log, track, and manage incidents and requests using established procedures
  • Make timely escalations for issues that cannot be resolved immediately
  • Assist with fulfillment activities and special projects
  • Maintain accurate technical documentation and ticket information


Must-Have Skills

  • 1–3 years of Help Desk, Service Desk, Desktop Support, or IT Technical Support experience
  • PC hardware and software troubleshooting
  • Microsoft Office 365 / O365 support
  • Password maintenance and reset troubleshooting
  • Basic computer networking knowledge
  • Telecommunications and/or configuration management troubleshooting
  • Incident/request logging and management
  • First-line technical troubleshooting
  • Strong customer service skills
  • Excellent verbal, written, and interpersonal communication


Preferred Skills

  • Virtual Machine support
  • Dell Wyse device support
  • ServiceNow ITSM modules
  • HDI certification
  • Service Desk tools
  • 2–3 years of customer service experience


Education

Associate's degree or recognized trade certification preferred. Equivalent education and relevant experience in personal computers, computer networking, telecommunications, or configuration management troubleshooting may also be considered.


Don’t Apply If

  • You do not have hands-on IT troubleshooting experience
  • You are looking exclusively for a fully remote position
  • You cannot accommodate the required hybrid schedule in Indianapolis, IN
  • Your experience is primarily non-technical customer service without PC/software/network troubleshooting