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Entry Level Help Desk Support Jobs (NOW HIRING)

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone support, jira, server administrator, network analysis, comptia Top Skills Details ticketing system ...

Arete Technologies, Inc.

Help Desk Support

Coralville, IA · On-site

$18.75 - $25.50/hr

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...

Qcells

Help Desk Support Technician

Houston, TX

$19 - $25.75/hr

Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation FLSA Status: Exempt Position Status: Permanent, Full Time ...

New

Sanford Health

Associate Help Desk Support Technician

Fargo, ND · On-site

$18.25 - $24.50/hr

Starting at an entry level position will allow you to see how Sanford works and establish the professional path you ultimately want to move your career towards. Summary Associate Help Desk Support ...

New

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation FLSA Status: Exempt Position Status: Permanent, Full Time ...

New

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...

Sanford Health

Associate Help Desk Support Technician

Fargo, ND · On-site

$18.25 - $24.50/hr

Starting at an entry level position will allow you to see how Sanford works and establish the professional path you ultimately want to move your career towards. Summary Associate Help Desk Support ...

New

360 IT Professionals

Help Desk Support

Salem, OR

$20 - $27.25/hr

We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

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Entry Level Help Desk Support information

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How much do entry level help desk support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
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Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help desk Support

Integrated Resources, Inc ( IRI )

Secaucus, NJ • On-site

$20.75 - $28.50/hr

Full-time

Posted 28 days ago

Job description

Job Summary:
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. They are seeking a Help Desk Support professional to provide first tier support for IT related issues, maintain application expertise, and ensure timely resolution of customer calls.
Responsibilities:
• Facilitate Problem/Call Resolution and Management: Collect and gather the necessary information in order to troubleshoot and resolve IT related issues. Provide first tier support for all supported applications and services. Provide necessary escalation to 2nd and 3rd level support to resolve issues. Ensure all customer calls are addressed and resolved timely to customer's satisfaction.
• Application Expertise: Maintain current knowledge of applications including packaged software (i.e. MS Office, Outlook), as well as custom applications.
• Email/Voicemail and LogMeIn Monitoring: Continually monitor both the Email and Voicemail and LogMeIn queues on behalf of the Service Desk. Include troubleshooting with the user community and ultimately, the logging and resolution of reported issues.
• Hotline Monitoring: Primary contact for the clients various hot-lines and are expected to answer at all times during standard operational hours.
• Service Request / TAF Requests: Processing of all staff movement (New Hire/Exiting, etc.)within the organization. This also includes following up with other IT groups to ensure that each section of the process is closed within the appropriate Service Level Agreement.
• Communication of Technical Service Status: Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process.
• Support Specialist: Develop expertise in at least 2 areas of technology. Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through resolutions.
• Event Support: Provide support for Events (Domestic and International)
• Adherence to Policy and Procedure: Act in accordance with IT related policies and procedures. Proactively avoid recurring issues and assist in mimizing the impact of issues to the organization.
Qualifications:
Required:
• Strong written, verbal and interpersonal skills.
• Strong pro-active task management and follow-up skills.
• Solid technical skills, including hardware and software configurations.
• Proficiency in usage and technical implementation various shrink-wrap software (i.e.. Microsoft products including Word, Excel, PowerPoint, Outlook, etc.
• Solid understanding of Windows Operating Systems (Win 7, etc.)
• At least 3 years on related Service Desk (Level 1) Support (not call center) and 2 years Desktop support experience.
• This should include hands-on experience supporting custom software applications and physical hardware builds and configurations.
Company:
Integrated Resources Inc. Founded in 1996, the company is headquartered in Edison, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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