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Entry Level Customer Support Jobs (NOW HIRING)

GEM

Entry-Level Customer Service Representative

Richmond, VA

$15.75 - $21.50/hr

We're hiring Entry-Level Customer Service Representatives for a full-time, on-site position . No ... support . This is a great opportunity for recent graduates, career changers, first-time job seekers ...

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Entry Level Customer Support information

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How much do entry level customer support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

More about Entry Level Customer Support jobs

What cities are hiring for Entry Level Customer Support jobs?

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What are the most commonly searched types of Customer Support jobs?

The most popular types of Customer Support jobs are:

What states have the most Entry Level Customer Support jobs?

States with the most job openings for Entry Level Customer Support jobs include:

What job categories do people searching Entry Level Customer Support jobs look for?

The top searched job categories for Entry Level Customer Support jobs are:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Entry Level Customer Service Representative

Virginia Beach, VA • On-site

HHV
See more jobs at HHVexternal

$14.25 - $19.25/hr

Other

Posted 10 days ago

Job description

We are seeking a dedicated and customer-focused Entry Level Customer Service Representative to join our team immediately. This entry-level customer service position is ideal for someone with strong communication skills, excellent attention to detail, and a passion for creating positive customer experiences.

Key Responsibilities

  • Serve as a primary point of contact for clients and customers, responding to inquiries and resolving concerns promptly and professionally.
  • Build strong customer relationships through consistent communication, follow-up, and personalized support.
  • Collaborate with internal teams to support the successful delivery of events, campaigns, and customer initiatives.
  • Assist with event planning, logistics, venue coordination, attendee support, and other event-related activities.
  • Collect and review customer feedback to identify opportunities for improving service and customer satisfaction.
  • Maintain accurate customer records, communications, inquiries, and feedback in the CRM system.
  • Work with team members to develop ideas and strategies that improve customer satisfaction, engagement, and retention.
  • Stay informed about relevant industry trends and customer service practices.
  • Represent the company professionally while following established brand standards and company values.

Requirements

  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
  • Ability to work independently and collaborate effectively with a team.
  • Previous customer service or client relations experience is preferred but not required.
  • Positive, professional attitude with a genuine interest in helping customers and creating exceptional experiences.

Benefits

  • Entry-level opportunity with opportunities for professional growth.
  • Develop valuable customer service, communication, and relationship-management skills.
  • Gain experience supporting events, campaigns, and customer engagement initiatives.
  • Work in a collaborative and fast-paced team environment.

Apply