ZipRecruiter

Log In

2

Entry Level Customer Support Jobs in Massachusetts

Boston Direct Inc

Be Seen First

Entry-Level Customer Service Associate | Weekly Pay

Malden, MA · On-site

$45K - $55K/yr

... Entry-Level Customer Service Representatives to join our team ... No previous experience is required--we provide hands-on training and support to help you succeed ...

Boston Direct Inc

Be Seen First

Entry-Level Customer Service Associate | Weekly Pay

Malden, MA · On-site

$45K - $55K/yr

... Entry-Level Customer Service Representatives to join our team ... No previous experience is required--we provide hands-on training and support to help you succeed ...

next page

Showing results 1-20

All JobsCustomer Support JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Massachusetts

Entry Level Customer Support information

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Massachusetts?

The most popular types of Customer Support jobs in Massachusetts are:

What are popular job titles related to Entry Level Customer Support jobs in Massachusetts?

For Entry Level Customer Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Support jobs in Massachusetts look for?

The top searched job categories for Entry Level Customer Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Entry Level Customer Support jobs?

Cities in Massachusetts with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Massachusetts as of August 2026, with employment types broken down into 71% Full Time, 24% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution.

Entry-Level Opportunity - Technical Customer Support Specialist

Myomo, Inc

Burlington, MA • On-site

$26 - $28/hr

Full-time

Re-posted yesterday

Job description

Entry-Level Opportunity - Technical Customer Support Specialist
Department: Quality
Employment Type: Full Time
Location: Burlington, MA
Compensation: $26.00 - $28.00 / hour
Description
Why should you join our success story?
Based on patented technology developed at MIT, Harvard Medical School and by the Company, Myomo develops and markets the MyoPro® product line of lightweight, non-invasive, powered arm braces (orthoses) to restore function in paralyzed or weakened arms and hands of individuals that have suffered a stroke, spinal cord, or nerve injury. (E.g. brachial plexus injury or other neuro-muscular disabilities.) It is the only device that, sensing a patient's own neurological signals through non-invasive wearable sensors, can restore the ability to use their arms and hands so that they can live independently, increase their quality of life, reduce cost of care, and return to work. Published clinical research shows a clinically significant instantaneous reduction in upper extremity impairment with the MyoPro. Our technology has been referred by leading-edge rehabilitation facilities including Mayo Clinic, Kennedy Krieger Institute, Cleveland Clinic, Loma Linda Medical Center, Massachusetts General Hospital, numerous VA Hospitals, and more. Myomo is headquartered in Burlington, Massachusetts, with sales and clinical professionals across the U.S.
What we're looking for:
The Technical Customer Support (TCS) Specialist is responsible for managing customer support activities, processing cases, and coordinating RMA's in alignment with Myomo's Service operations and Quality Management System (QMS). This role serves as the central customer support intake and coordination function for all service-related activities ensuring timely case creation, accurate documentation, effective troubleshooting, and seamless handoff to Service, Quality, and Engineering teams.
Keys to success include warm, empathetic professionalism and active listening skills on the phone, a solutions-oriented, problem-solving mentality, genuine curiosity and drive to learn and grow better each day as a customer support professional, an aptitude for continuous learning, and the ability to catalogue and document details correctly.
This role could be a good fit if you're a systematic-minded individual who enjoys having a clear process and following it whenever possible, as well as someone who enjoys maximizing productivity and order in your environment. Our ideal candidate is comfortable leveraging modern tools including AI to enhance efficiencies while also understanding the importance of the human touch in customer service.
How You'll Drive Impact:
Customer Support & Case Management
  • Serve as the primary point of contact for incoming customer communications. (Phone, email, and portals)
  • Create, triage, and manage Cases and RMAs within the QMS. (Arena or equivalent)
  • Ensure all required data is captured accurately at intake. (Device, issue, contacts, warranty status)
  • Maintain ownership of case lifecycle from intake through closure or handoff.

Technical Troubleshooting
  • Provide first-level troubleshooting support for Myomo devices. (Hardware, software, system configuration)
  • Escalate complex issues to Service, Quality, or Engineering as appropriate.
  • Support remote troubleshooting sessions with field staff, clinicians, and patients.
  • Document troubleshooting steps and outcomes in accordance with QMS requirements.

RMA & Service Coordination
  • Initiate and manage RMA process including device intake coordination, shipping logistics and documentation, and work order alignment with the Service team.
  • Track devices through the service workflow and provide status updates to stakeholders.
  • Partner closely with Service team to prioritize and expedite repairs when needed.

Quality & Regulatory Compliance
  • Ensure all activities comply with FDA, ISO, and internal QMS procedures.
  • Support complaint handling, adverse event reporting, and documentation requirements.
  • Maintain accurate and audit-ready records for all cases and RMAs.
  • Follow and help improve SOPs and Work Instructions.

Data, Reporting & Continuous Improvement
  • Maintain accurate data entry and case documentation within Arena.
  • Generate reports on case volume, turnaround time (TAT), and trends.
  • Identify recurring issues and support root cause analysis efforts.
  • Contribute to process improvements to enhance efficiency, scalability, and customer experience.
  • Support internal communication of case status and key updates.

What You'll Bring:
Core Competencies
  • A customer-focused mindset with strong problem-solving abilities.
  • Ownership and accountability for case resolution.
  • Ability to prioritize and manage workload under time constraints.
  • Cross-functional communication and collaboration.
  • Process-driven with a continuous improvement mindset.

Experience
  • 1-3 years of customer service or technical support experience.
  • Strong organizational skills with the ability to manage multiple cases simultaneously.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced, regulated environment.
  • Thorough attention to detail and accuracy in documentation.
  • Proficiency with Microsoft Office and web-based systems.

Preferred
  • Experience in medical devices, healthcare, or another regulated industry.
  • Experience with data analysis and reporting.
  • Past work supporting electromechanical devices and/or software systems.
  • Associate or Bachelor's degree in engineering, Biomedical, or related field.

Apply