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Part Time Customer Support Jobs in Massachusetts

Tjx

Part time Customer Experience Coordinator

Hadley, MA · On-site

$17.25 - $17.75/hr

Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience

Tjx

Part Time Customer Experience Coordinator

Franklin, MA · On-site

$17.25 - $17.75/hr

Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience

Kevin Patrick Flanagan

Licensed CSR/Admin

Hopkinton, MA · On-site

$20 - $25/hr

We are a local insurance agency seeking a dependable, organized Part-Time Customer Service Administrative Assistant to support our office approximately 10-15 hours per week. This is a great ...

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All JobsCustomer Support JobsPart Time Customer Support JobsPart Time Customer Support Jobs in Massachusetts

Part Time Customer Support information

What is a part time customer support?

A Part Time Customer Support job involves assisting customers with their inquiries, concerns, or issues regarding a company's products or services, usually via phone, email, or chat. The role is performed for fewer hours per week than a full-time position, offering flexibility for students, parents, or those seeking supplemental income. Responsibilities typically include answering questions, processing orders or returns, resolving complaints, and providing information about products or services. Strong communication skills, patience, and problem-solving abilities are important for success in this role. Schedules may vary and can include evenings or weekends depending on employer needs.

What are the key skills and qualifications needed to thrive as a part time customer support representative?

To thrive as a Part Time Customer Support representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability are standout soft skills in this role. These skills and qualities ensure customers receive timely, effective assistance, which is crucial for maintaining satisfaction and loyalty.

What are some common challenges faced by part time customer support representatives, and how can they be addressed?

Part-time customer support representatives often encounter challenges such as quickly adapting to varying shift schedules, staying updated on product or policy changes, and managing high volumes of customer inquiries within limited hours. To address these, it's important to maintain clear communication with supervisors, proactively review any internal updates between shifts, and utilize available training resources. Collaborating with full-time team members and leveraging knowledge bases can also help ensure consistent and efficient support for customers.

What is the difference between Part Time Customer Support vs Part Time Sales Associate?

AspectPart Time Customer SupportPart Time Sales Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; sales skills
Work EnvironmentCall centers, retail, online supportRetail stores, malls, online retail
Employer & Industry UsageCustomer service departments across various industriesRetail and merchandise stores
Common Search & Comparison IntentCustomer support roles, support job differencesSales roles, retail jobs comparison

Part Time Customer Support focuses on assisting customers with inquiries, troubleshooting, and providing service, often in call centers or online platforms. In contrast, Part Time Sales Associate emphasizes selling products, engaging customers in retail environments, and meeting sales targets. While both roles require strong communication skills, customer support centers on service, whereas sales associates focus on sales performance.

What are the most commonly searched types of Customer Support jobs in Massachusetts?

The most popular types of Customer Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Part Time Customer Support jobs?

Cities in Massachusetts with the most Part Time Customer Support job openings:

Part Time Customer Support jobs near you
Infographic showing various Part Time Customer Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Support Representative (Part Time)

GLFHC

Methuen, MA

$16.75 - $22.75/hr

Part-time

Re-posted 14 days ago

Job description

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction. 

  • Promptly answers all incoming calls in a polite and professional manner.
  • Directs calls to the appropriate departments.
  • Schedules appointments and reviews appointment details, date, time, location, and clinician.
  • Keeps demographic information updated and accurate.
  • Communicates PCP change requests or transfer care/location requests.
  • Sends late arrival notices and follows cancellation and rescheduling procedures.
  • Assists with on-boarding, training, quality assurance and employee engagement.

Qualifications

  • Bilingual, Spanish and English.
  • High School diploma or GED certificate.
  • Computer knowledge.
  • Excellent communication skills.
  • Excellent customer service skills.

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement