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Part Time Customer Support Jobs in Massachusetts

Victra

Sales Support Rep Part-Time

Plymouth, MA · On-site

$20.75 - $28.25/hr

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in ... Deliver outstanding customer service during every guest interaction, ensuring each visit is a ...

Victra

Sales Support Rep Part-Time

Sudbury, MA · On-site

$19.75 - $27.25/hr

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in ... Deliver outstanding customer service during every guest interaction, ensuring each visit is a ...

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All JobsCustomer Support JobsPart Time Customer Support JobsPart Time Customer Support Jobs in Massachusetts

Part Time Customer Support information

What is a part time customer support?

A Part Time Customer Support job involves assisting customers with their inquiries, concerns, or issues regarding a company's products or services, usually via phone, email, or chat. The role is performed for fewer hours per week than a full-time position, offering flexibility for students, parents, or those seeking supplemental income. Responsibilities typically include answering questions, processing orders or returns, resolving complaints, and providing information about products or services. Strong communication skills, patience, and problem-solving abilities are important for success in this role. Schedules may vary and can include evenings or weekends depending on employer needs.

What are the key skills and qualifications needed to thrive as a part time customer support representative?

To thrive as a Part Time Customer Support representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability are standout soft skills in this role. These skills and qualities ensure customers receive timely, effective assistance, which is crucial for maintaining satisfaction and loyalty.

What are some common challenges faced by part time customer support representatives, and how can they be addressed?

Part-time customer support representatives often encounter challenges such as quickly adapting to varying shift schedules, staying updated on product or policy changes, and managing high volumes of customer inquiries within limited hours. To address these, it's important to maintain clear communication with supervisors, proactively review any internal updates between shifts, and utilize available training resources. Collaborating with full-time team members and leveraging knowledge bases can also help ensure consistent and efficient support for customers.

What is the difference between Part Time Customer Support vs Part Time Sales Associate?

AspectPart Time Customer SupportPart Time Sales Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; sales skills
Work EnvironmentCall centers, retail, online supportRetail stores, malls, online retail
Employer & Industry UsageCustomer service departments across various industriesRetail and merchandise stores
Common Search & Comparison IntentCustomer support roles, support job differencesSales roles, retail jobs comparison

Part Time Customer Support focuses on assisting customers with inquiries, troubleshooting, and providing service, often in call centers or online platforms. In contrast, Part Time Sales Associate emphasizes selling products, engaging customers in retail environments, and meeting sales targets. While both roles require strong communication skills, customer support centers on service, whereas sales associates focus on sales performance.

What are the most commonly searched types of Customer Support jobs in Massachusetts?

The most popular types of Customer Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Part Time Customer Support jobs?

Cities in Massachusetts with the most Part Time Customer Support job openings:

Part Time Customer Support jobs near you
Infographic showing various Part Time Customer Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Provider Support Specialist - PART TIME

95149

Leominster, MA • On-site

Part-time

Retirement, PTO

Re-posted 14 days ago

Job description

Description:

Our Mission: Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety, and respect. 


 Provider Support Specialist Aging & Community-Based Services


Location: Leominster, MA  

Schedule:  Part-time role with hours between 8 AM and 5 PM, M-F.

Work Environment: Onsite  

Compensation: $19-$21


Make a Difference in the Lives of Older Adults


Do you enjoy helping people, solving problems, and ensuring services are delivered when they are needed most?
Aging Services of North Central Massachusetts (ASNCM) is seeking a Provider Support Specialist to join our mission-driven team.In this role, you will help older adults and individuals with disabilities access services that allow them to remain safe, healthy, and independent in their homes and communities. You will serve as an important connection between consumers, caregivers, service providers, and care management staff, helping ensure services are delivered successfully and consumer needs are met.


At ASNCM, your work will make a meaningful difference every day. 


Why Work at ASNCM?


Meaningful Work Help older adults and individuals with disabilities remain safe, independent, and connected to their communities.

Supportive Team Environment

Join a collaborative team that values professionalism, problem-solving, teamwork, and consumer-centered service.

Professional Growth

Receive ongoing training, supervision, and opportunities to expand your skills and advance your career.

Stability and Purpose

Work for a trusted nonprofit organization that has served North Central Massachusetts for more than 50 years.


Great Benefits

  • Paid holidays
  • Earned paid time off
  • Retirement plan with employer contribution
  • Employee Assistance Program
  • Professional development opportunities
  • Mission-driven workplace culture

About ASNCM Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older adults, individuals with disabilities, and their families are empowered to make personalized choices that ensure a life of dignity, safety, and respect. 


ASNCM is a trusted leader in aging and community-based services throughout North Central Massachusetts and is committed to delivering high-quality services that improve lives every day. 


What You'll Do: As a Provider Support Specialist, no two days are exactly the same. You may:


? Speak with consumers by phone to ensure their services have started successfully and are meeting their needs.

? Help resolve concerns related to home care, transportation, meals, and other community-based services.

? Work closely with service providers, case managers, caregivers, and agency staff to coordinate services and solve problems.

? Follow up on service requests to help ensure consumers receive timely support.

? Research and resolve service-related questions and concerns.

? Maintain accurate consumer records and service information.

? Monitor service implementation and identify opportunities to improve the consumer experience.

? Build positive relationships with consumers, providers, caregivers, and community partners.

? Participate in team meetings, trainings, and professional development opportunities.


 What Success Looks Like 


In this position, success means:

  • Consumers receive services quickly and without unnecessary delays.
  • Questions and concerns are handled professionally and respectfully.
  • Service issues are resolved efficiently.
  • Consumer records are accurate and up to date.
  • Consumers feel supported, informed, and satisfied with the services they receive.
  • Providers and care teams have the information they need to support consumer needs effectively.

What We're Looking for Required Qualifications

  • High School Diploma or GED.
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time-management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Outlook, Word, Excel, Teams, and other computer applications.
  • Ability to learn agency databases and documentation systems.

Preferred Qualifications

  • Associate degree in Human Services or a related field.
  • Experience in human services, healthcare, customer service, care coordination, or aging services.
  • Experience working with older adults, individuals with disabilities, or family caregivers.
  • Experience coordinating services, solving problems, and working with multiple stakeholders.

Join a Mission-Driven Team

If you are passionate about helping others, enjoy building relationships, and take pride in solving problems that improve people's lives, we encourage you to apply.


Join ASNCM and help older adults live with dignity, safety, and respect. 

Requirements: