ZipRecruiter

Log In

2

Part Time Customer Support Jobs in Massachusetts

Kevin Patrick Flanagan

Licensed CSR/Admin

Hopkinton, MA · On-site

$20 - $25/hr

We are a local insurance agency seeking a dependable, organized Part-Time Customer Service & Administrative Assistant to support our office approximately 1015 hours per week. This is a great ...

Victra

Sales Support Rep Part-Time

Spencer, MA · On-site

$19.50 - $26.75/hr

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in ... Deliver outstanding customer service during every guest interaction, ensuring each visit is a ...

Victra

Sales Support Rep Part-Time

Orleans, MA · On-site

$19.75 - $27.25/hr

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in ... Deliver outstanding customer service during every guest interaction, ensuring each visit is a ...

Victra

Sales Support Rep Part-Time

Marshfield, MA · On-site

$19.50 - $26.75/hr

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in ... Deliver outstanding customer service during every guest interaction, ensuring each visit is a ...

Victra

Sales Support Rep Part-Time

Edgartown, MA · On-site

$22.25 - $30.50/hr

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in ... Deliver outstanding customer service during every guest interaction, ensuring each visit is a ...

Victra

Sales Support Rep Part-Time

Somerset, MA · On-site

$19 - $26.25/hr

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in ... Deliver outstanding customer service during every guest interaction, ensuring each visit is a ...

Victra

Sales Support Rep Part-Time

Tewksbury, MA · On-site

$20.50 - $28/hr

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in ... Deliver outstanding customer service during every guest interaction, ensuring each visit is a ...

Victra

Sales Support Rep Part-Time

North Grafton, MA · On-site

$19.25 - $26.50/hr

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in ... Deliver outstanding customer service during every guest interaction, ensuring each visit is a ...

Victra

Sales Support Rep Part-Time

South Yarmouth, MA · On-site

$20.50 - $28/hr

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in ... Deliver outstanding customer service during every guest interaction, ensuring each visit is a ...

previous pagenext page

Showing results 21-40

All JobsCustomer Support JobsPart Time Customer Support JobsPart Time Customer Support Jobs in Massachusetts

Part Time Customer Support information

What is a part time customer support?

A Part Time Customer Support job involves assisting customers with their inquiries, concerns, or issues regarding a company's products or services, usually via phone, email, or chat. The role is performed for fewer hours per week than a full-time position, offering flexibility for students, parents, or those seeking supplemental income. Responsibilities typically include answering questions, processing orders or returns, resolving complaints, and providing information about products or services. Strong communication skills, patience, and problem-solving abilities are important for success in this role. Schedules may vary and can include evenings or weekends depending on employer needs.

What are the key skills and qualifications needed to thrive as a part time customer support representative?

To thrive as a Part Time Customer Support representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability are standout soft skills in this role. These skills and qualities ensure customers receive timely, effective assistance, which is crucial for maintaining satisfaction and loyalty.

What are some common challenges faced by part time customer support representatives, and how can they be addressed?

Part-time customer support representatives often encounter challenges such as quickly adapting to varying shift schedules, staying updated on product or policy changes, and managing high volumes of customer inquiries within limited hours. To address these, it's important to maintain clear communication with supervisors, proactively review any internal updates between shifts, and utilize available training resources. Collaborating with full-time team members and leveraging knowledge bases can also help ensure consistent and efficient support for customers.

What is the difference between Part Time Customer Support vs Part Time Sales Associate?

AspectPart Time Customer SupportPart Time Sales Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; sales skills
Work EnvironmentCall centers, retail, online supportRetail stores, malls, online retail
Employer & Industry UsageCustomer service departments across various industriesRetail and merchandise stores
Common Search & Comparison IntentCustomer support roles, support job differencesSales roles, retail jobs comparison

Part Time Customer Support focuses on assisting customers with inquiries, troubleshooting, and providing service, often in call centers or online platforms. In contrast, Part Time Sales Associate emphasizes selling products, engaging customers in retail environments, and meeting sales targets. While both roles require strong communication skills, customer support centers on service, whereas sales associates focus on sales performance.

What are the most commonly searched types of Customer Support jobs in Massachusetts?

The most popular types of Customer Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Part Time Customer Support jobs?

Cities in Massachusetts with the most Part Time Customer Support job openings:

Part Time Customer Support jobs near you
Infographic showing various Part Time Customer Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Licensed CSR/Admin

Kevin Patrick Flanagan

Hopkinton, MA • On-site

$20 - $25/hr

Part-time

Posted 11 days ago

Job description

We are a local insurance agency seeking a dependable, organized Part-Time Customer Service & Administrative Assistant to support our office approximately 1015 hours per week.

This is a great opportunity for someone looking for a flexible part-time position who is organized, comfortable working with customers, and interested in learning the insurance business.


The position will initially focus on administrative and customer service support, including preparing customer mailings and renewal letters, answering incoming phone calls, organizing client information, and assisting with general office tasks.


Candidates who already hold an active Property & Casualty insurance license are preferred, but we are also willing to consider the right person who is willing to obtain their license within 60 days of hire.


Once licensed and trained, the position will expand to include direct access to our insurance systems and additional customer service responsibilities such as processing policy changes, preparing insurance quotes, reviewing policies and renewals, and assisting customers with billing and coverage questions.


This is not a commission-only sales position. It is a part-time customer service and administrative role with the opportunity to take on more responsibility as you become licensed and experienced.


Insurance experience is helpful but not required. We are looking for someone dependable, organized, comfortable speaking with customers, and willing to learn.


Benefits

Hourly Base Salary Based on Experience

Flexible Schedule

Tuition Reimbursement


Responsibilities

Initial responsibilities will include:

Answering incoming telephone calls and assisting or directing customers appropriately

Preparing and processing customer mailings

Preparing renewal letters and other client correspondence

Updating and maintaining accurate customer information

Assisting with data entry and general administrative tasks

Following up on routine customer service items

Helping keep agency workflows organized and on schedule

Providing friendly, professional service to customers


Once Property & Casualty licensed and trained, responsibilities will expand to include:


Processing policy changes and customer service requests

Preparing auto, home and other personal insurance quotes

Reviewing existing policies and upcoming renewals

Assisting customers with billing questions and payment issues

Explaining basic policy information and coverage options

Communicating with insurance carriers regarding customer policies

Identifying potential coverage gaps or opportunities for additional coverage

Documenting customer interactions and maintaining accurate agency records

Assisting the agency with retention and renewal activities


Requirements

Available approximately 1015 hours per week

Strong organizational skills and attention to detail

Comfortable speaking with customers by telephone, email and text

Professional, friendly and dependable

Good written and verbal communication skills

Comfortable learning new computer systems and working with multiple applications

Able to work independently and follow established procedures

Prior customer service or administrative experience preferred

Insurance agency experience is helpful but not required

Must currently hold an active Property & Casualty insurance license OR be willing to obtain one within 60 days of hire

Ability to maintain confidentiality and handle customer information professionally

Willingness to learn insurance products, agency procedures and carrier systems